We were so delighted when this flight went ahead as we had tried about 5 times before but each time was cancelled. It was WELL WORTH the wait! Good clear communication, a very experienced and good hu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Team were really good. We got involved with getting balloon ready and packing away afterwards which was really good. Flight itself was fabulous and pilot pointed out different areas. Photos and vide... See more
Company replied
Tom, our pilot, was courteous and professional, gave clear instructions and invited and answered all and any questions. His two support crew were equally friendly and helpful. Instructions to get to t... See more
Company replied
An experience well worth the wait. I felt safe and reassured by our pilot Robert, taking off from Mattishall. Smooth take off and even smoother landing. Very knowledgeable of the area. Relaxing and p... See more
Company replied
Company details
Written by the company
Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
Contact info
Jesson House, TF3 3BD, Telford, Shropshire, United Kingdom
- 01952 212750
- customerservice@virginballoonflights.co.uk
- www.virginballoonflights.co.uk
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was worth the wait
I had waited 8 years for lift off and it was one of the best experiences of my life, especially as part of the Bristol Balloon Fiesta. The Virgin team were helpful and reassuring making sure my experience was one to be remembered always. Tp
7 August 2026
Reply from Virgin Balloon Flights
Hi,
Eight years waiting for lift-off... and then you get to do it at the Bristol Balloon Fiesta! That's quite a way to finally take to the skies. We're delighted the team looked after you so well and helped make such a long-awaited flight everything it deserved to be.
Thanks,
The Virgin Balloon Flights Team
The wait for the balloon ride was…
The wait for the balloon ride was absolutely worth it! The pilot Gary was amazing pointing out all the different places around that we could see and what different buildings are/were. The journey was really lovely with a lovely celebratory end to the journey. It was like celebrating all our birthdays again (it was a birthday present for a few of us given a little while ago) the views were amazing and it was so clear you could see anything completely different to being able to see out of a tiny window plane. I loved learning a little bit about how the balloon works as well. Would really recommend!
7 August 2026
Reply from Virgin Balloon Flights
Hi,
Any birthday present that lets you celebrate all over again gets our vote! It sounds like Gary gave you the full guided tour from the sky too. We'll make sure he sees your lovely comments, and thanks for such a fantastic recommendation.
Thanks,
The Virgin Balloon Flights Team
Reply from Virgin Balloon Flights
Hi,
Organised, professional and plenty of fun along the way – that's a trio we'll happily take! Thanks for flying with us.
Thanks,
The Virgin Balloon Flights Team
Reply from Virgin Balloon Flights
Hi,
“Perfectly managed”... we'll happily take that! Thanks for flying with us and for taking the time to leave us such a lovely review.
Thanks,
The Virgin Balloon Flights Team
Absolutely brilliant morning
Absolutely brilliant morning. A gorgeous day meant that we could see for miles. We were pleasantly surprised by how smooth the flight was. Great fun and a glass of fizz at the end.
The team were great; big thanks to Gary, Rob and Lucas.
7 August 2026
Unprompted review
Reply from Virgin Balloon Flights
Hi,
It's amazing how something involving a giant balloon and a roaring burner can feel quite so peaceful once you're up there! Sounds like the weather really showed off for you too. We'll make sure Gary, Rob and Lucas get their very well-deserved thanks.
Thanks,
The Virgin Balloon Flights Team
Booked 2 weeks ago,1st try and enjoyed…
Booked 2 weeks ago,1st try and enjoyed the exsperience! Adrian tge pilot was also great
7 August 2026
Reply from Virgin Balloon Flights
Hi,
First attempt?! The weather gods were definitely on your side! We're glad you made the most of your good fortune, and we'll make sure Adrian gets his well earned shout out too.
Thanks,
The Virgin Balloon Flights Team
After three years of waiting for the…
After three years of waiting for the right weather and finally getting a flight date, today was the day—and it was absolutely worth it! The experience with Virgin Hot Air Balloon was incredible from start to finish. The views were breathtaking, the team was professional and friendly, and it truly was an unforgettable adventure. Well worth the wait, and I highly recommend it to anyone considering a hot air balloon flight.
7 August 2026
Reply from Virgin Balloon Flights
Hi, After three years, we're thrilled the skies came good and gave you the adventure you'd been waiting for. Thanks for sticking with it and for such a brilliant recommendation.
Thanks,
The Virgin Balloon Flights Team
Fabulous experience
Fabulous experience, knowledgeable and lovely crew would do it again tomorrow
7 August 2026
Reply from Virgin Balloon Flights
Hi,
Tomorrow?! Now that's what we call catching the ballooning bug! We'll make sure the crew see your lovely comments, and we'd be very happy to have you back in the basket for round two.
Thanks,
The Virgin Balloon Flights Team
Worth the wait.
Really enjoyed it, getting stuck in to set up and break down was great fun. Up in the air was very peaceful. Loved every minute of it. What a great experience. Would highly recommend. This was our fourth attempt due to previous cancellations, but worth the wait.
7 August 2026
Reply from Virgin Balloon Flights
Hi,
From getting stuck in on the ground to doing absolutely nothing but floating peacefully above it... that's ballooning in a nutshell! We're glad attempt number four was the one and that you loved every minute.
Thanks,
The Virgin Balloon Flights Team
Great crew and with a calm clear day…
Great crew and with a calm clear day the views were amazing
7 August 2026
Reply from Virgin Balloon Flights
Hi,
Sometimes the skies really do spoil us! We're glad you caught one of those beautiful calm days, and we'll make sure your kind words reach the crew.
Thanks,
The Virgin Balloon Flights Team
Virginia Balloon Flights was a great…
Virginia Balloon Flights was a great experience, it's an incredible way to see the countryside, made even better by the fun professional pilot and staff. Totally recommend 👌
7 August 2026
Reply from Virgin Balloon Flights
Hi,
“Totally recommend” will do very nicely for us! There really is nothing quite like seeing the countryside from a balloon, especially with a crew who know how to bring some fun along for the ride.
Thanks,
The Virgin Balloon Flights Team
The crew were amazing involved us all…
The crew were amazing involved us all in everything from getting balloon ready to helping packing it up, the flight was so incredible our pilot told us about what we can could see and answered questions with a smile, when we landed which was smooth he gave us all a drink and certificate and asked each and everyone of us how we got the flight, I can honestly say it was the best experience I have had, thanks to all the crew would do it again and recommend anyone who's thinking of doing this experience do it your love it x
6 August 2026
Reply from Virgin Balloon Flights
Hi Joann!
Thank you so much for your wonderful review!
We're delighted to hear that you had such an incredible experience with us! It's fantastic that the crew made you feel so involved, and we're so pleased your pilot helped make the flight even more memorable with his local knowledge about the sights ;)
Hearing that this was the best experience you've ever had really means the world to us and we'll be sure to pass your kind comments on to the pilot and crew.
Thank you for flying with us and for leaving this awesome review!
The Virgin Balloon Flights Team
Amazing experience!
Amazing experience! I was a little nervous before taking off, but the whole experience exceeded my expectations. Floating quietly above the countryside was incredibly relaxing, and the scenery was beautiful. The pilot - Peter, and the crew, were knowledgeable and welcoming, making the day even more enjoyable! I would definitely do it again and recommend it to friends and family ☺️ (one thing to keep in mind is that you either have to be extremely lucky with the weather, or go through few cancellations before you get up there, but it’s definitely worth the wait! 🤩)
21 June 2026
Unprompted review
Reply from Virgin Balloon Flights
Hey Klaudia!
Thank you so much for your lovely review!
We're delighted to hear we managed to turn those pre-flight nerves into a big smile (and hopefully a bit of balloon fever too!)
Peter and the crew will be thrilled to hear your kind words and we'll be sure to pass them on.
As for the weather... let's just say Mother Nature is our very picky Operations Manager! 😄 She likes to keep us on our toes, but as you've discovered, when she finally gives us the green light, it's well worth the wait.
Thanks again for flying with us, and we'll have a basket ready for you whenever you're ready for round two!
The Virgin Balloon Flights Team
Excellent!
Great flight at Dunsfold. Very slick operation entertaining and great how they got the passengers involved. Smooth flight well driven by Chris. Thank you
17 July 2026
Reply from Virgin Balloon Flights
Hi,
Thank you for your slick review! We're glad you had a great flight with Chris - he really is a smooth operator!
Thank you for flying with us :)
The Virgin Balloon Flights Team
The weather was perfect
The weather was perfect. Blue sky not a cloud in sight , and absolutely no wind !
It was truly magical , we floated upwards effortlessly and drifted majestically through the Sussex / Kent countryside .
The landing was also perfect ! Thank you Damon Bridge.
4 August 2026
Reply from Virgin Balloon Flights
Claire, this sounds so poetic and was lovely to read! We're glad you fully enjoyed the whole experience and that the landing was spot on!
Damon will be over the moon with your review and we'll be sure to pass on your magical comments ;)
Thank you again for flying with us!
The Virgin Balloon Flights Team
Fantastic experience from start to…
Fantastic experience from start to finish. We loved bed it and our pilot and crew were great. Definitely recommend
29 July 2026
Reply from Virgin Balloon Flights
We're so pleased to hear this Katherine! Glad you enjoyed your flight with us and hope you'll be joining us again in the not too distant future!
Thank you for taking the time to leave this review, and for recommending us :)
The Virgin Balloon Flights Team
Loved every minute of it ,apart from…
Loved every minute of it ,apart from getting up at 4am 👍😀
4 August 2026
Reply from Virgin Balloon Flights
Hi Les,
Awwww we know, those early starts are no fun at all! So worth it though once you get up there and we're glad you had a fantastic time with us! :)
Maybe a sunset flight next time?
The Virgin Balloon Flights Team
It was great from beginning to end
It was great from beginning to end. Highly recommend.
2 August 2026
Reply from Virgin Balloon Flights
Hi there,
Thank you so much for your lovely review! We're glad you had a fantastic time with us and thank you for the recommendation!
Can we tempt you to another? :)
The Virgin Balloon Flights Team
Lack of ballon flights during winter period
We could only go from one location therefore we were not able to go on a balloon flight for at least another six months due to non-availability & other factors, We communicated with Natalie from Customer Services who was able to assist us by extending our vouchers to enable us to book another trip next year. Excellent service!
5 August 2026
Unprompted review
Reply from Virgin Balloon Flights
Hi there,
Ahhhh Natalie will be chuffed to bits when she sees this review! It will make her day!
Thank you so much for taking the time to leave us a review and we hope to get you up in the skies in the not too distant future :)
The Virgin Balloon Flights Team
crew friendly and professional
The crew team were friendly and efficient and made us feel completely at ease. The balloon flight was lovely and the pilots talked to us about the meteorological conditions favourable for ballooning etc. The landing was a bit bouncy but we had been shown and practised safe landing position etc so all was fine. A calm, beautiful and very memorable experience.
2 August 2026
Reply from Virgin Balloon Flights
Hi Sally,
Thank you for your lovely review!
We bet the bouncy landing was a load of fun but glad you landed safe and sound! It's lovely to read that you had a great flight experience with us. You're welcome back anytime! :)
The Virgin Balloon Flights Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.