Zero customer support. No replies for complaints. You will not get your credits back even if the AI did not generate an output.
No customer support. They basically took a lot of credits for me using Vidu Agent, but the Vidu Agent AI never delivered a video output - it just kept apologizing. I reached out to customer support but no one ever replied in the 1 week that I waited asking for credits refund. This is definitely a deal-breaker for me as I can't continue paying for products that do not have customer support.








