One of the better casinos out there in my opinion. So many different games to choose from and I especially like the layout of this site. Withdrawals are usually instant and verification process w... See more
Company replied
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Let me open an account even though I'm registered with gamstop. After I put in a complaint regarding my losses the SCUM refused to pay me. But others including skybet, tombola, admiral casino and will... See more
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Thank you very much Joseph for your excellent support. Joseph handled my issue very professionally and explained everything clearly. He was patient, helpful, and made sure I understood the situation.... See more
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We’re is the fair games? I played for years on this site u lose over 50 deposits then win once overall after the win ur still down so much it then collects collects deposits again then pays again then... See more
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Company details
About Videoslots
Written by the company
The World's largest online casino with over 11,000 games.
Contact info
You should know
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Videoslots
Hi Sarah,
We’re really glad to hear that you had a positive experience and received helpful support! It means a lot to us to know our team made a difference.
If you ever need any assistance, we’re always here to help.
Kind regards,
Team Videoslots
Joke
Every week for months and months now, I spend between £100-£300 doing 20p - 40p spins and never once got above my deposits, I spend £20 on a game lose it, change game spend 10 win £15 play a bit more lose all that plus another 10, right change game, £2 in and you get bonus you win £7.80 right ok then, you play a bit more another £5 later another bonus no way come on then it's got to be better than £7, bonus ends you win £4.40 like what come on bro, another £10 later another bonus on the same game, and your like right come on now I've had 2 bad bonuses already and prior to the 100s of bad bonuses in the past I've had on this game before sure now this time is going to be good, bonus ends you win £19.80, it's like what the hell is going on, and this happens all the time on this site, just a never ending loop, just slowly going down and down and down until they drain you every single time without fail, they give you no room to even make a worthy withdrawal, you've deposited £150 say up to now your on your last £20 and you get a bonus and oh it's payed half decent you won £82.80, so now your in a dilemma, so I deposited £150 I lose £130 across 10 different games and 1 game payed £80+ I'm now on £100 I could withdraw but why would I do that? I've risked £130 to only win £80 if I withdraw now I've lost £50, so there has to be a big win out there, so you carry on with that £100 the next game take £35 out of you with no bonus no good base hits, change game, oh there's a new game here I'll try that you could win up to 20,000x your bet OK cool, £15 in you get bonus OK let's see what we get bonus ends and you won £2.20 are you having a flipping laugh or what, there's no way that it's so random that I'm always getting £10-£20 bonus winners after spending double to get them, so I change game again, oh I think I'll play mental 2, I've done 11k+ spins on that game at an average of 35p per spin, so I've spent about 4k on that game and my biggest win to date is £160, can you believe it, I've spent a 5th of the max win and ive earned a whopping 100th back disgusting, so I play this time £25 in you get the bonus once again for the 150th time and you win £9.80 are you actually joking me or what, do you really need to spend max wins to win max wins or what I've never hit a max win on any game ever in 15+ years of gambling disgusting! Stay away from gambling altogether if I'm honest, something has changed recently and it's for the worst, and If you are going to gamble then stay away from this site or they will take everything from you, they have sister sites also, they are just as bad mega riches and Mr vegas stay away from them all mark my words don't pay to find out you lost 20k to try win 20k, save your money up, or investing it is actually the new way of gambling and better returns!
21 April 2026
Unprompted review
Reply from Videoslots
Hi there,
Trustpilot has its own moderation and verification processes in place to ensure reviews meet their guidelines and standards.
If you have any concerns about your account or experience, you’re always welcome to contact our Customer Support team directly.
Kind regards,
Team Videoslots
Spoke to Nicholas this evening and he…
Spoke to Nicholas this evening and he was so lovely and very very helpful! Gave me all the information I needed to know and was very quick with his responses!
Thank you Nicholas
20 April 2026
Reply from Videoslots
Hi there Angela,
Thank you for your review! We're very glad to hear that Nicholas was able to quickly assist you with everything that was needed.
We'll be sure to share your kind words with him.
If you require any further assistance, feel free to let us know!
Kind regards,
Team Videoslots
slots problem
Spoke to Andrea who was spot on helping me with my problem she sorted it in no time Thank You Andrea
Videoslots she is a Keeper lol
20 April 2026
Reply from Videoslots
Hi David,
Thank you for your great feedback!
We’re really pleased to hear that Andrea was able to help you quickly and get everything sorted without any hassle. We’ll be sure to pass along your kind words, she’ll really appreciate it!
If you ever run into any issues again, we’re always here to help.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi there,
Thank you for your kind feedback!
We’re really glad to hear that you had a positive experience and received helpful support. It means a lot to us to know our team made a difference.
If you ever need any assistance, we’re always here to help.
Kind regards,
Team Videoslots
Reliable and quick- Shoutout to Oscar
Oscar was very helpful with my verification process, the website looks a little old but it is perfectly functional. I deposited and withdrew my winnings within 30 mins and everything went through. Thanks Oscar!
20 April 2026
Reply from Videoslots
Hi Arnav,
Thanks for your review!
We’re really glad to hear you had a reliable and smooth experience. It’s great that Oscar was able to support you through the verification process and get everything sorted quickly.
We also appreciate your feedback on the website it’s good to know you found it fully functional, and even better to hear that your deposit and withdrawal were processed so efficiently.
We’ll be sure to pass your kind words on to Oscar. Thanks again for taking the time to share your experience.
Kind regards,
Team Videoslots
Fair games
Fair games, transparent rtp,s. Strong loss-limiting and rapid payouts.
Better than many online offerings.
Saying that, I'm £200 down, and can't play any more due to loss-limits, but I realise it's for my protection. Best win so far? £3400 on £3 a spin Bigger Fish. Can't complain really...
19 April 2026
Unprompted review
Reply from Videoslots
Hi Steven,
Thank you for your thoughtful feedback!
We’re really pleased to hear that you value the fairness, transparency, and fast payouts, as well as the loss-limiting tools in place. It’s great to see these features being recognised for the protection they’re designed to provide.
We also appreciate your honest reflection on your experience, and congratulations on that impressive win!
If you ever need any assistance or have questions about your limits or gameplay, our team is always here to help.
Kind regards,
Team Videoslots
Was gonna down load this site seemed…
Was gonna down load this site seemed good till I read the reviews it seems everyone reviews is about the people that work for the company this 1 was helpfullor is it them there self's writing there reviews so it ups there status 🤔 think I'll give it a miss
19 April 2026
Unprompted review
Reply from Videoslots
Hi Jacqueline,
We understand your concerns when reading reviews, especially when many of them mention our support team. We’d like to reassure you that all reviews on Trustpilot come from real customers sharing their genuine experiences.
Our customer support team is often mentioned because they are a key point of contact for many players, and we’re pleased to see their efforts reflected in the feedback.
That said, we appreciate your perspective and understand your hesitation. If you ever decide to give us a try, we’ll be here to support you and provide the best experience possible.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Mrs Craythorne,
Thank you for your feedback! We’re glad to hear your issue was resolved quickly and that Leia was able to help. We’ll be sure to pass along your thanks 😊
If you need anything else, feel free to reach out to our Customer Support - available 24/7.
Kind regards,
Team Videoslots
I really love videoslots
I really love videoslots. And Live chat amazing always happy to help you with everything.
Vern in the support team is awesome to talk to and helps you with everything you need.:).
Great casino.
Thank you.
15 April 2026
Unprompted review
Reply from Videoslots
Hi Petra,
Thank you for your kind review! We’re so glad you’re enjoying your experience and that our live chat team, especially Vern, has been helpful. We’ll be sure to pass on your feedback.
If there’s anything else you need, feel free to reach out to our Customer Support anytime.
Kind regards,
Team Videoslots
I didn't get to play the 25 free spins…
I didn't get to play the 25 free spins I won, but when I entered the live chat, Erik was there fairly quickly to assist me. The original free spins were lost, but he gave me a refund of 25 free spins. The slot was different but I think it was better than the original so thank you, Erik!
16 April 2026
Reply from Videoslots
Hi Kalle,
Thanks for your review!
We’re really pleased to hear Erik was able to assist you quickly and get you back to enjoying your spins. It’s great that you ended up liking the alternative slot even more.
We’ll make sure your kind words are passed on to Erik, thanks again for sharing your experience.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Francis,
Thanks for the great feedback!
We’re really glad to hear you’re enjoying the site, that’s exactly what we aim for. Appreciate you taking the time to share this!
Kind regards,
Team Videoslots
Managed.to.build up took a break came…
Managed.to.build up took a break came back at.8pm few wins not 1 bonus lots.of 2.bonus symbols actually lost.count of how.many. weeks break for me. Good.variety.of games just dont.play after 8pm.
15 April 2026
Unprompted review
Reply from Videoslots
Hi Dee,
We’re glad to hear you’ve enjoyed the game variety and had some wins. Just to clarify, game outcomes, including bonus triggers, are completely random and aren’t influenced by the time of day.
We appreciate you sharing your experience, and we hope your next sessions bring a few more of those bonuses your way.
Kind regards,
Team Videoslots
I got my problem sorted quickly
I got my problem sorted quickly, I was very happy with the service Videoslots provided.
12 April 2026
Reply from Videoslots
Hi Richard,
Thank you for your kind words! We're really glad to hear that your issue was resolved quickly and that you were happy with the service provided.
Delivering fast and efficient support is always our goal, so it’s great to know we met your expectations.
If you ever need assistance again, we’re always here to help.
Best regards,
Team Videoslots
Very good customer service from Maya.
14 April 2026
Reply from Videoslots
Hi Dimitrios,
Thank you for yourreview. We’re delighted to hear that you had a very good experience with Maya, we’ll be sure to pass along your feedback to her.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi E A,
Thank you for your kind words! We're delighted to hear that you had a great experience with Maya, we'll be sure to pass on your feedback to her.
If there’s anything else we can assist you with, feel free to reach out to our Customer Support.
Kind regards,
Team Videoslots
Absolute scam for the bonus .
Absolute scam for the bonus .. you place £20 thinking your going to get a free £20 matched bonus which you do but it’s LOCKED so you have to spend more than £20 to get your £20 bonus … At least D1ck Turpin wore a mask
12 April 2026
Unprompted review
Reply from Videoslots
Hi John,
We’re sorry to hear you feel disappointed with the bonus experience.
Our bonus offer comes with a wagering requirement, which means the bonus funds must be played through a certain number of times before they can be withdrawn. Full details of all bonus terms, including any wagering requirements, are clearly stated in the Terms & Conditions during registration and are also available on our website.
If you have any questions or would like help understanding how the bonus works, our support team is always happy to assist you.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Mengstab,
Thanks for your kind words! We're thrilled to hear that you're happy with our site.
If there’s ever anything else you need, our 24/7 support team is here to help!
Best regards,
Team Videoslots
Super fast best customer service they…
Super fast best customer service they are real casino
11 April 2026
Reply from Videoslots
Hi Ali,
Thanks for this kind review! We’re really glad to hear you had a great experience with our live support.
If there’s ever anything else you need, we’re here to help!
Best regards,
Team Videoslots
very good service over all depts
10 April 2026
Reply from Videoslots
Hi Robert,
Thank you for your kind words!
We’re really glad to hear that you’ve had a positive experience across all our departments. Your feedback means a lot to us, and we’ll be sure to share it with the team.
If there’s ever anything we can assist you with, don’t hesitate to reach out.
Kind regards,
Team Videoslots
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