Victoria Linen Co Reviews 

116
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the bed linen and appreciate that items are custom-made to perfectly fit non-standard or extra-deep mattress sizes. People also find the online ordering process straightforward and note that the customer service team is exceptionally helpful, polite, and professional when contacted. Though some customers experienced longer delivery wait times because the products are carefully handmade to order. A few other people also felt that certain items had minor stitching or sizing flaws, or noted disappointment that bespoke goods could not be easily returned.

What people talk about most

Product

People report positive experiences with product, noting that items are well made, fit non-standard bed sizes... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the well-made bespoke items and durable... See more

Order

Customers consistently note positive experiences with order, highlighting that the process is easy and... See more

Delivery service

Reviewers mention positive feedback about delivery_service, highlighting that items are consistently... See more

Service

Clients share positive opinions on service, highlighting efficient communication and friendly staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed mattress protectors and sheets for 6'6 single beds and placed my order. Didn't see until too late that there is quite a lengthy lead time because the items are made from the orders. I contact... See more

Rated 5 out of 5 stars

Beautiful quality bed linen, made to measure for my under sized double bed quilt. I ordered a zipper instead of buttons for fastening the quilt cover. Nothing was too much trouble. It took a while to... See more

Rated 5 out of 5 stars

This is my second order and as previous order absolutely spot on. The precision of the quilt covers and pillowcases is very good in that when ready to iron they lay completely flat and not twisted fa... See more

Rated 5 out of 5 stars

I am a returning customer. This my second purchase after fabulous experience the first time when I also spoke with their customer services who managed to get me a quicker delivery that time. This time... See more


Company details

  1. Bedding Store

Information provided by various external sources

Victoria Linen are specialists in making high quality bedding and made to measure curtains. We produce bespoke bedding made in 200, 400 and 1000 thread count luxury fabrics. Contact us on 01706 220020 for more information or if you require samples of ...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(116)

83 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor workmanship of Cesar duvet & after customer care

Poor workmanship of Cesar duvet, it comes in two parts to create summer and winter duvet.
Summer used less then 6 months, and winter used just under a year. Pockets began to bunch up and thin out, leaving partially empty pockets. Press studs that hold the two duvets together is clearly not enough to hold the duvet together. Comes apart over night every day and bunches up in the duvet cover. This is a very large duvet, so a mass task to put back together every night. Despite contacting Victoria linen at just a year of having it, to explain the issues with this duvet. it took months to get a resolution back. To which the manufacturer declined to take any responsibility of fault or poor quality and workmanship. When you pay over £800 you expect something better for your money.
I wouldn’t bother, I would avoid buying here and spend your money else where, where you can get better quality products.
This company is only Interested in taking your money, and not Intrested in any customer after care. I am really disappointed as I expected better.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Pillowcases

The pillowcases were made well with nice soft fabric, I would definitely order more from this company.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication. Quick to send out samples. Product well made, carefully packaged and good value.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

US Size Fitted Sheets

I’d struggled to find American-sized fitted sheets in the UK and had been relying on friends to bring them back from the US, far from ideal. I was relieved to come across Victoria Linens, who were able to supply exactly what I needed.

Unfortunately, the original delivery was placed in my bin (not the fault of Victoria Linens). When I contacted them, they responded immediately and sent a replacement, which arrived the next day.

Excellent service and high-quality products.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Service and delivery was great

Service and delivery was great. We order a fitted sheet that also acts as a valance combi. I loved being able to tailor every aspect of the size and fit to our requirements. The sheet is good quality, however, we do have a tiny bit at the corner where the thread came away after a couple of weeks use. But we can repair this. I'd give 9 out of 10, but have rounded this up to five stars for the review.

15 December 2025
Unprompted review
Rated 3 out of 5 stars

The sheets we bought are excellent…

The sheets we bought are excellent quality but fitted sheets have frayed in the lower end of the sheet.

30 March 2026
Unprompted review
Victoria Linen Co logo

Reply from Victoria Linen Co

Hi Mr Coventry,
We're sorry to hear you've had a problem with your sheets, quality is something we take very seriously. Please can you get in touch with us and we can help with any issues you've had.

Rated 1 out of 5 stars

Quality is very poor

This is the most expensive fitted sheet I have ever bought — a 1000 thread count Egyptian cotton, extra-deep sheet. Unfortunately, the quality is very poor. It has worn thin and developed a hole in the centre, while the edges remain as good as new.

Although it is four years old, it was rotated with three other sheets, so it has only been in use for just over a year in total. I have sheets that are over ten years old, cost a fraction of the price, and are still going strong — now used as dust sheets.

While I don’t expect bedding to last forever, in this case the cost far outweighs the quality provided as per other reviews. I would personally never purchase another item from Victoria Linen.

9 January 2026
Unprompted review
Victoria Linen Co logo

Reply from Victoria Linen Co

Hi Ian,

Thank you for taking the time to leave your feedback — we're really sorry to hear about your experience.

While we understand how disappointing this must be. Fitted sheets can wear over time if in heavy rotation and can weaken if exposed to harsh detergents.

That said, this is certainly not something we commonly hear from our customers, and we take all quality concerns seriously.

We’d really appreciate the opportunity to look into this further for you — if you’re happy to, please contact us directly with your order details and we’ll do our best to help.

Kind regards,
Victoria Linen

Rated 5 out of 5 stars

First time experience with Victoria Linen

The products I wanted were very easy to order from your website. When I phoned with a query about my first order, the member of staff was very helpful in answering my questions.
My wife and I are very pleased with the quality of what we ordered.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

July 26 and then December 26

The first order that I made was a product that was made to order, so I had to wait 5/6 weeks but I was kept informed.
I then ordered two more zip round sheets for Christmas and the delivery time was within a week,
The quality of the products is excellent and the zip round is a god send.

13 July 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Will use again.
They make to order.
Great quality. Smooth and cool.
Love sleeping in their sheets
J

10 July 2025
Unprompted review

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