VictoriaCars Reviews 

481
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers had a great experience with this company. Travelers frequently mention that the office staff are exceptionally helpful and friendly, while airport shuttle services run very smoothly without long frustrating queues. People deeply appreciate the clean, well-maintained vehicles and completely transparent pricing models featuring absolute clarity with no hidden costs upon arrival. However, some customers also noted frustrating issues regarding delayed deposit refunds, communication gaps, and unexpected extra charges for fuel. A small group of reviewers experienced occasional difficulties with post-rental damage claims, discrepancies in billing, and lengthy waiting times to get their money returned successfully.

What people talk about most

Service

People report positive experiences with service, highlighting efficient operations and friendly staff.... See more

Staff

Users describe ambiguous interactions with staff, as experiences vary significantly between customers. Many... See more

Price

Consumers find price to be ambiguous, with highly mixed experiences regarding costs and fees. On one hand,... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about their rental vehicles. Many... See more

Refund

Customers consistently note ambiguous experiences with refund. While some reviewers report rapid fuel refunds... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Receiving the car was effortless and not fussy - although on return the gate was closed and Victoria cars sign is not obvious.. It would be helpful that the car is explained to customers. How to open... See more

Rated 4 out of 5 stars

I have no complaints usually and have used them a lot, but last time they were very late collecting the car back from my holiday rental which meant I had to miss lunch with friends on my last day. Tha... See more

Rated 4 out of 5 stars

Smooth process for booking and when picking up and returning the vehicle. Only negative was the mileage on the car....86000km! There was nothing wrong with the car apart from lots of small dents which... See more

Rated 4 out of 5 stars

Good service, very transparent terms and conditions. Very good prices. A little difficult to find at the airport. It takes a bit longer because you have to go with their bus out to where it is loc... See more


Company details

  1. Car Rental Agency

Written by the company

Car hire company with offices at Alicante and Valencia airport and Calpe. Free car hire delivery to any hotel in Calpe. Car hire with fully comprehensive insurance with no deposit and no excess. No hidden charges. Car hire delivery to Altea, Moraira, Denia, Javea, Altea la Vella, Teulada, Cumbre del Sol, Benitachell.


Contact info

3.9

Great

TrustScore 4 out of 5

481 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(481)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All really well organised

All really well organised, speedy and efficient. The first car we hired wasn’t to our liking, they simply let us change it. Great service. The best we have ever experienced in 14 years of hiring cars in Spain

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Used Many Times

I’ve used Victoria Cars many times over the years and the service is always great. One year we had a small accident in a town and within an hour a truck arrived with a replacement car and took the damaged one away. Office staff always friendly and efficient no matter the time of day. Would 100% recommend

13 December 2025
Unprompted review
Rated 1 out of 5 stars

Paid full insurance

Paid full insurance, but was charged for a mark on the car when I returned it. Also filled the car full with petrol until overflowing, when asked where I filled it I was charged €12 or something for the distance. I paid an exceptional high amount to have the car fully insured for the week, but that didn't matter. Would not use Victoria again, they try to get additional costs from you when returning car....

3 January 2026
Unprompted review
Rated 5 out of 5 stars

I've been using your company's services…

I've been using your company's services for the past six months and have been very satisfied. The cars are in excellent condition, the car is always the one I chose or a better one, and the prices are reasonable

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Very surprised with the quality of…

Very surprised with the quality of their service .
So easy to book a car , shuttle available from the airport to their office . Very good quality cars , cheaper than any other on the market . I have received the rest of payment I’ve made for the fuel back in 2 days .
I would totally recommend Victoria cars to anyone and definitely it is not the last time I will use their services

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Good and worry free

Friendly service at the desk, good pickup and drop off at the airport of Allicante and no additional sales of extra insurance

7 January 2026
Unprompted review
Rated 4 out of 5 stars

An easy experience of car hire..

Receiving the car was effortless and not fussy - although on return the gate was closed and Victoria cars sign is not obvious.. It would be helpful that the car is explained to customers. How to open the petrol cap - sometimes very frustrating. Lights, indicator and nowadays navigation. It would only take a short while to explain the basics as each model differs. Also the assisted steering which can be nerve wracking if you don’t know such a thing exists!

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I've used victoria cars for the last 4 years, the service has always been fantastic, from prompt pick up at the airport to the swift turn around at the office, the staff are always polite and professional.

9 January 2026
Unprompted review

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