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viagogo Reviews 

6,241
•
TrustScore 4.5 out of 5

4.4

Events & Entertainment
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Review summary

Created with AI, based on recent reviews

Looking at 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward platform and fast ticket delivery, making it very easy to secure access to popular sold-out events at the last minute. People really appreciate finding alternative ticket options when general sales fail, noting that the overall purchase process remains remarkably smooth and completely reliable. Some reviewers were not happy with unexpected costs, mentioning that additional service fees and hidden taxes significantly increased the final price during checkout. Consumers also noted occasional stress regarding late ticket transfers, unclear communication, or receiving incorrect seating details shortly before their scheduled events.

What people talk about most

Order

Clients share ambiguous opinions on order processing, as experiences vary widely among consumers. While many... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward and stress-free... See more

Price

People report ambiguous experiences with price, reflecting a stark divide among consumers. While some... See more

Service

Reviewers highlight positive aspects of service, noting that everything generally goes as expected with... See more

Website

Consumers find website to be ambiguous, experiencing a mix of successful purchases and frustrating issues.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.

Rated 4 out of 5 stars

I made a day-of purchase and there was a problem with the ticket transfer that I only realised a couple of hours before doors open. The Viagogo customer service agent that I chatted with was very help... See more

Rated 5 out of 5 stars

Was struggling to purchase a ticket for the World cup game, England v Norway. Used Viagogo and tickets were in my app within the hour. And the result topped off a great experience

Rated 5 out of 5 stars

You pay a lot of money, but they email you with a lot of information and we got in Tomorrowland without any problems. Take your payment email, your e-ticket (pdf) of TML and your ID. You get in line a... See more

Company details

  1. Events & Entertainment

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(6,241)

502 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

My tickets were exchanged for a lower…

My tickets were exchanged for a lower category level because the ones I originally bought were fraudulent.

I need a reimbursement for this difference.

I invested a lot of time with support in both cases ensuring that all my tickets were completely transferred to me. Before the replacement, the buyer never transfered to me although it marked as done on Viagogo. Same happened later with the replacement tickets

I never experienced in the past such a painful and stressing experience like this buying tickets on a resale platform. It required contacting chat support many times and in every case I had to repeat myself again.

Awful experience!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Tickets were valid

The price was surprisingly lower than the official one, the tickets came on the day of the event and worked fine.

4 July 2026
Unprompted review
Rated 4 out of 5 stars

After all, I got the tickets

The bottom line is that I was happy to purchase the tickets I wanted.
The main problem was that I originally received the wrong tickets (i.e., to a wrong event, on the wrong date). After contacting the customer service three times, it was eventually resolved, and I got the correct tickets a day before the concert. So... all ended well.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

I had the experience of a lifetime with…

I had the experience of a lifetime with my family, I dreamed of experiencing a world cup game with my family and Viagogo made it a reality, we enjoyed the gratest game, everything perfect Thanks Viagogo, I would give you more stars if I could.

30 June 2026
Unprompted review

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