viagogo Reviews 

Great price, clear instructions, everything on time.
We missed the match due to travel delays but that was nothing to do with Viagogo.

Very easy to use, tickets arrived immediately and didn’t have any problems getting in the venue

I have received my tickets in time and everything was smooth. The prices are a bit higher than the market ones, but justified, the service is good

The purchase procedure and its security have been reconfirmed. What would be good is a reduction in additional costs on the price of the ticket that was shown at first.

The experience with the overall site was great. Easy to access, the information was prompted correctly as well as the price.
I was covered by the Viagogo guarantee for my ticket, which worked magically when they identified issues with the original ticket I bought, as it had to be released to me before the concert and that did not happen from the seller’s end, unfortunately.
I was instantly offered a new ticket in the exact area I got the original ticket for, and there were no issues with it.
They were prompt with their support and any other action that had to be taken from their end.
Thanks, Viagogo team, you saved me big time :)

Extremely disappointing experience as a seller.

This has been by far the worst ticket-selling platform I have ever used.

I recently listed a ticket for The Weeknd concert on Viagogo Italy. Since it wasn’t selling, I deleted the listing from my account and transferred the ticket back to ticketmaster. Three days later, I was shocked to receive a notification claiming that the ticket had been sold, even though the listing had already been removed from the platform.

When I contacted customer support and explained that the ticket had been deleted before the alleged sale, they completely ignored my explanation. Instead of investigating what appears to be a problem with their system, they insisted that I must not only refund the buyer but also pay an additional penalty of more than €250, even though the ticket itself was worth around €180.

This makes absolutely no sense. If the listing had truly been removed from the platform, how was it still available for purchase? And if this was caused by a technical issue on Viagogo’s side, why should the seller be held financially responsible?

A fair solution would have been to simply refund the buyer. Instead, Viagogo expects the seller to cover the refund and pay an excessive penalty for a sale that should never have happened in the first place.

The entire process has been frustrating, the customer service has been unhelpful, and there has been no willingness to investigate or acknowledge a possible platform error. Rather than supporting their sellers, they automatically place all responsibility on them, regardless of the circumstances.

Based on my experience, I cannot recommend Viagogo Italy to anyone looking to sell tickets. Sellers should be aware that if something goes wrong with the platform, they may still be held responsible and face significant financial penalties.

Very easy to purchase. Received the ticket quickly. No problems!

Easy to find and buy tickets. It was a present for someone and the transfer was seamless.

Booking was straightforward. While we ran into some technical issues, the customer support team was very effective in resolving the problems, making the event a positive and memorable one.

You quote me a price in dollars. Then got billed in euros having to pay a conversion fee. It should be notated beforehand so we get no surprises.

Everything is fine, as for the ticket, the service costs are too high - 540 PLN, the total cost is almost 600 PLN more, it would be nice if the costs were lower

Everything was good

Everything was very quick and clear

i got tickets for the bts concert and they were delivered a couple of days before the event. everything went perfectly fine and i was able to enjoy the concert!

It was amazing! We bought last minute tickets and the service and delivery was exceptional. Booking process was 100%.

We had a really nice experience, loved the game and atmosphere in the stadium.

After having a HOIRRIBLE experience with GOtickets, I was nervous about dealing with another ticket company, but things went smoothly

Everything went perfectly and it was wonderful! VIAGOGO delivers on its promises!

It was easy to find a ticket, seat location was accurate, tickets got issued quickly after purchase. Overall a great experience.