Viacation Tourism Private Limited Reviews 45

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the well-planned holidays, noting that everything from itineraries to activities was thoughtfully arranged, leading to wonderful and memorable trips. Many people highlight the excellent service and helpful staff, including knowledgeable tour guides and efficient sales agents, who ensured smooth and hassle-free journeys. The comfortable stays, timely transfers, and carefully selected locations also contributed to a positive travel experience for most. However, some customers were dissatisfied with the booking process and overall experience, citing issues with hotel quality, cleanliness, and staff behavior that did not meet expectations. A few other people also felt that their trips were ruined due to problems with ferry bookings and room availability, leading to significant inconvenience and a negative impact on their holidays.

What people talk about most

Holidays

Consumers generally express satisfaction with their holiday experiences. Many reviewers praise the smooth... See more

Service

Customers had positive experiences with service, praising the organization of transfers, passes, and overall... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. Many customers report smooth and efficient... See more

Location

Clients share positive opinions on location. Many reviewers enjoyed their trips to various destinations like... See more

Based on these reviews

Rated 4 out of 5 stars

Thanks Viacation for arranging such an amazing trip. I had booked a group trip with viacation to goa. The hotels were amazing with such a great view. We did scuba diving in neil island and the experi... See more

Rated 4 out of 5 stars

Me and my Friends booked a Kashmir trip a couple of months ago and it was too good. Everything went according to the itinerary curated for us and we had a wonderful time. Sonmarg was just beautiful to... See more

Rated 4 out of 5 stars

Darjeeling was very good. Thanks viacation for such an amazing stay. The itinerary was very good amd well planned. The tour guide was well knowledgeable and he helped us with each and every thing. The... See more

Rated 4 out of 5 stars

Thanks viacation for this amazing trip to Darjeeling. It was so amazing stay. Safety and comfort was properly taken care off. Good job viacation


Company details

  1. Travel Agency
  2. Sightseeing Tour Agency
  3. Tour Agency
  4. Tour Operator

Written by the company

Viacation Tourism Pvt Ltd is a trusted travel agency in Gurugram specializing in honeymoon trips, holidays, flights, hotels, and sightseeing. With 2,500+ operators and 50,000+ adventures in 160+ countries. Our services include air tickets, lounge access, visa assistance, and foreign exchange, making travel hassle-free. Viacation doesn’t just do Travel Arrangements—We craft experiences that match the way modern travelers want to explore the world by offering you an end-to-end holiday experience to both domestic and international destinations—PAN India | Indonesia | Thailand | Maldives | Europe | UAE | Australia | Global. What Makes Us Different? Our AI-Powered & Real-Time Custom Booking Platform We understand that new-generation travelers love to plan and book on their own, and our AI-integrated booking platform gives you the flexibility to customize your package in real time. With this exclusive platform, users can create their own personalized itineraries by simply entering a few information. They can customize, save, and directly book from just one platform—making Viacation a next-generation travel company to set a benchmark for faster and smarter booking experience, and exactly how today’s travelers want them. With a growing network of passionate travelers, we aim to turn your every trip into a story worth sharing. We believe travel should inspire, heal, and connect people. That’s the core of every itinerary we design. Let’s plan something amazing.


Contact info

4.2

Great

TrustScore 4 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Japan Trip

Booked my Japan package and everything went smoothly. Loved how organised the transfer and Jr pass guidance were. Really made the trip stress free.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Just came back from my trip and I…

Just came back from my trip and I genuinely had the greatest experience. The hotels was exactly as shown, transfers were comfortable and the itinerary had the right balance of activities. Loved how seamless the whole thing felt. Will happily book again

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Lovely Family Trip

We booked our family Vacation with them and the experience was honestly better than expected. Kids loved every part of it and coordination was solid.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Value for Money

Booked a short package last minute and it turned out to be amazing. Hotels were good , transfers were on time and they had quick coordination . Definitely worth my money

18 July 2025
Unprompted review
Rated 1 out of 5 stars

Never ever book a package through this…

Never ever book a package through this company. We have booked Kerala package before two months of our travel date and paid 30% advance payment. At the time of booking the package which we have finalized was 35K for 3 persons for 4N 5D and then we extended our trip to 7N 8D so, they gave new quotation with selected hotels and we have finalized with 54K and we paid 30% advance payment. Just before 10days of my travel I got a call from their team that the price of hotels are raised and if you want same hotels they price will be 1,19,000/-. They have not booked hotels though I have paid 30% advance payment. I asked for refund then the answer was that we will look into the matter and it will take 14 working days for refund. Approx 100 calls I did for refund and every time the answer was same.
I suggest that don't trust this company. If you want to ruin your holidays then and then only go with this company.
We have booked the hotels of our choice by our own and booked a taxi also for 8days by our own. Believe me don't go with this company you can plan your trip by your own and of your choice of hotels.
Very unprofessional behaviour of staff, they were not picking up the calls or giving answers when I asked for refund. Don't believe in this company. Worst experience ever....

7 November 2025
Unprompted review
Rated 1 out of 5 stars

Worst Experience - Scammers

Worst Experience, Never book from them, Booked a Ladakh trip for my Husband, paid 24k, They said the group trip is around 7-8 people and he will get a seat in the Tempo, When he arrived on the Homestay, There was no one but him, We tried contacting the coordinator, Viacation agent, the driver, and every person possible, They kept hanging up on us and after a point of time, They stopped responding. Next day a guy came to pick my man up for the tour, And Guess what, He was all alone the whole tour the entire Tempo. First no response the whole daya and now this. And again none of there coordinators or anyone seems to respond about anything. Never book from this site again. Never ever. Scammers

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Trip to mount Abu with viacation

Great Trip to mount Abu with viacation. It was a amazing trip. The stay was organized amazingly and the comfort was super satisfying. Visited all the attraction hassle-free and enjoyed a lot. My family is super happy and highly we all recommend viacation for all the trip

15 October 2025
Unprompted review
Rated 5 out of 5 stars

I had booked dubai tour packages from…

I had booked dubai tour packages from Viacation and it was a amazing experience. The stay was so wonderful and guide helped me in every way possible. The restaurants were very good which we visited with the local guide

9 October 2025
Unprompted review
Rated 1 out of 5 stars

We had overall worst experience with…

We had overall worst experience with these ppl… they just spoiled our vacation and made Andaman a nightmare..
Never book with this tourism.. Had a very bad experience with them.
We were group of 14 and planned our vacation to Andaman( Havelock/ Neil/ port Blair)
Till amount was paid they were very fine once payment done they started showing their true colours.. we reached port Blair by 6.30 morning.. our ferry which was supposed to be at 8 was not booked instead we had to wait till 1 pm with all languages and kids..
Once we reached havelock it was again disappointing that the rooms we wanted were not booked instead it was just a normal room in a good destination…
All the time we had issues with ferry booking timings which they could have planned better..it’s very difficult in Andaman which is full of sun, sand and sea… you need to vacate rooms by morning 9 and till 4pm you will not have rooms to freshen up after spending time at sea shore…
We took ferry and reached Neil island where the driver who was arranged to pick us up was in a hurry to drop( throw us) away at some sunset point and he need to pick up other customers..
Coming back to hotel we had surprise that our rooms were not confirmed with payment done prior… we had to call up the agency ppl to ask them to pay for our stay… both ( Mayank and Komal ) never picked up the calls when we were super irritated by the arrangements done by them…
Next day we had to leave to port Blair were our ferry was booked in the evening we had to request and pay ourselves for rooms for extending…
In port Blair the laser show at cellular jail was not booked by these people
Need to repeatedly call them to get the things

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Manali trip viacation

Thanks Viacation team.My Manali trip throy viacaty was amazing experience. Everything was well organised from bookings to sightseeing and transy.Team was very supportive .I really appy viacaty for making my holiday memorable.

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Singapore Trip Viacation

Thankyou team for making my Singapore trip very memorable. Hotel were clean and comfortable. Transport are very comfortable. I would recommend for next trip for this travel company.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

As an Indian travel company they should…

As an Indian travel company they should know which hotel provides above par indian buffet. The company should maintain a diccurum that if they are providing breakfast they should atleast check hotel menu if that will suit traveller taste. I booked dubai package with them but they booked hotel that I would give zero star on food and two star on room cleanliness and 2 star on staff behaviour out of ten. The company changed our itenary after full and final payment without our prior consent. I would suggest please clear all the points on which I have given negative veiws before booking package as they dont care about traveller after payment.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Dubai Trip viacation

Thankyou Team for dubai trip. The trip was planned perfectly with no last minuy issue. The transport stay and food options were all comfortable. I really liked how the company handled every detail.

25 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look