Very Reviews

205,832

•

3.9

Clothing Store

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Review summary

Created with AI, based on recent reviews

Considering 25,796 reviews, reviewers had a great experience with this company. Many consumers are really pleased with their experience, with praise often directed toward the fast and efficient service provided across the platforms, from ordering to the final delivery. People frequently find the products excellent, detailing great quality and positive attributes, while many appreciate how easy the purchasing and return processes are. However, some customers noted issues with the delivery process, such as paid next-day delivery not arriving on time or deliveries not going to the intended spot. A few other people also felt that there were problems with received items, like damaged packaging or missing parts, and some found customer service interactions unhelpful in resolving issues.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery_service, as opinions on shipping experiences are sharply... See more

Product

People report ambiguous experiences with product quality and sizing. While many customers praise the great... See more

Order

Customers had ambiguous experiences with order processes, highlighting a significant split in feedback. Many... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting heavily divided consumer experiences.... See more

Service

Clients share ambiguous opinions on service, reflecting a wide split in customer experiences. On one hand,... See more

Reviews shaping this summary

Happy with all items eventually received from my order. However two items delivered through Inpost were left in the foyer of the high rise building where my flat is, right underneath a notice asking d... See more

Annoyed as first time ive paid for next day delivery and Evri did not deliver next day I got it a day after. Phoned to complain and Very refunded me the delivery charge. Person on phone was a tad rude... See more

Always good value the fact you can try on abd return Arrives quickly although nit happy about postage charges as other catalogue are cheaper in this or dont charge at all.

Super fast delivery via InPost. Unfortunately the trousers were too big so I returned them but the process was so quick and easy that it was no hassle at all. I selected which service I wanted and Roy... See more

Answered by reviewers

Created with AI, based on reviewer opinions

Yes, the vast majority of customers confirm Very is safe and reliable, highlighting features like fast delivery and a smooth shopping process. However, a few people noted occasional issues with customer service contact or courier handling.

Review sources•2 of 8

"Hire staff who dont waste your time"

Hire staff who dont waste your time.

19 August 2025

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"Careful when loading goods or if courier at fault then Could use a carrier who is careful with goods so as not to damage them"

Careful when loading goods or if courier at fault then Could use a carrier who is careful with goods so as not to damage them

20 September 2025

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The vast majority of reviewers reported a negative experience when contacting Very for customer service complaints, highlighting long wait times, difficulty reaching a person, and unhelpful communication. However, a small group of customers described positive experiences, noting that support staff were helpful and worked hard to resolve their issues.

Review sources•2 of 8

"Good customer service support whose is trying hard to resolve the situation"

Good customer service support whose is trying hard to resolve the situation

14 November 2025

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"Customer care lady really helpful as chatbot is a pain if it’s not a question on the list"

Customer care lady really helpful as chatbot is a pain if it’s not a question on the list

20 November 2025

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The vast majority of customers praised Very for fast delivery times and helpful tracking updates that provided time slots or informed them when items were out for delivery. However, a small group of reviewers experienced long delivery delays, conflicting dates, or issues with the delivery company not fulfilling promised schedules.

Review sources•2 of 8

"I was told when it would be out for delivery and then updated on tracking"

I was told when it would be out for delivery and then updated on tracking

15 August 2025

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"Fast delivery and where it was to be delivered"

Fast delivery and where it was to be delivered

5 September 2025

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Yes, most customers found that clothes from Very fit well and were true to size. However, a small number of shoppers reported sizing issues, such as items arriving either too big or too small.

Review sources•2 of 8

"The sizes were true to size"

The sizes were true to size

29 August 2025

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"Far to baggy nice fit round the waist though"

Far to baggy nice fit round the waist though

3 September 2025

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The vast majority of reviewers report that the return and refund process with Very is smooth, easy, and straightforward. However, a small group of customers mentioned experiencing delays with receiving their refunds or dealing with partial refund amounts.

Review sources•2 of 7

"rns are simple and easy. "

Shopping is clear & prices very reasonable. Returns are simple and easy.

5 January 2026

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"Find very easy and helpful with returns"

Find very easy and helpful with returns

8 February 2026

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Company details

Written by the company

At Very.co.uk you’ll find the latest womens, mens and kids fashion, plus furniture, homewares, electricals and more!

Contact info

3.9

Great

206K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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All reviews

(205,832)

25,129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

A day ago

Love my tumble dryer , loved the 20% discount and the delivery guy was fantastic straight into my house into the kitchen so polite and well mannered he made it a dream to get my new tumble dryer , my son wants one now

20 August 2026

Unprompted review

A day ago

I was looking for Amazfit active 2…

I was looking for Amazfit active 2 premium watch . and ai found this site was the cheapset for that . But when i was in account registration section , it says it cant accept new registrations . what a shame , if you cant accept dont advertise

Never had a bad experience with this company.
Easy returns, regular updates regarding delivery.
Very 😊satisfied customer.

Keep it up Very, excellent

8 August 2026

Unprompted review

2 days ago

Horrendous Customer Service

Horrendous Customer Service. Would not accept faulty goods and demanded independent inspection for air pods. Under Consumer Rights, this is unlawful. Sent an email requesting an upholsterer look at my AirPods for a report???

I didn’t want a refund, only a swap for a new pair, AirPods only 15 months old. 👎👎👎👎

Call handlers were curt and rude.

21 August 2026

Unprompted review

2 days ago

Never fail to disappoint me very…

Never fail to disappoint me very pleased with my purchases

20 August 2026

Unprompted review

2 days ago

Fab from order to deliver

Easy to order, delivery fab. Came in 2 days and had the option to change delivery as it was ‘sign for’

20 August 2026

Unprompted review

2 days ago

Awful,was told delivery was on the…

Awful,was told delivery was on the weekend waited in only to get a message sorry it’s now been rescheduled for another day

22 August 2026

Unprompted review

2 days ago

I purchased a new washing machine from…

I purchased a new washing machine from Very, and the delivery was in one week, the installation was great, no problems, I had a code from Very and it was free! The brand of the washing machine was Swan, a British company, which to my surprise it is A rated energy. Easy to use machine and I recommend very.co.uk for the service and the British brand Swan.

20 August 2026

Unprompted review

2 days ago

Great delivery service and beautiful…

Great delivery service and beautiful mirrored furniture bought

18 August 2026

Unprompted review

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Very Reviews

We use technology to protect platform integrity, but we don't fact-check reviews

Review summary

What people talk about most

Delivery service

Product

Order

Customer service

Service

Reviews shaping this summary

Answered by reviewers

Is Very a legit and safe place to shop?

How does Very handle customer service complaints when things go wrong?

What are the delivery times and tracking experiences with Very?

Are clothes from Very true to size?

How easy is the return and refund process with Very?

Company details

Written by the company

Contact info

Great

People also looked at

InPost UK

Joybuy

ao.com

Debenhams

Currys

Argos

A1 Tech Deals

ASOS

All reviews

First class service great to deal with

Fast dispatch

Always spot on with every order

easy ordering and quick delivery

Excellent service delt with my query…

Money back !

Love my tumble dryer

I was looking for Amazfit active 2…

Great price very unexpected

Love shopping at Very

Ordered a ninja slushie £299 the next…

Easy to order - excellent value

Great buy

EASY SHOPPING

Horrendous Customer Service

Never fail to disappoint me very…

Fab from order to deliver

Awful,was told delivery was on the…

I purchased a new washing machine from…

Great delivery service and beautiful…

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