Vertical Blinds Direct Reviews 

3,934
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Consumers love the simple online ordering process and fast delivery times, frequently mentioning that ordering free color swatches beforehand makes choosing much easier. The items arrive securely packaged, and people frequently praise the beautiful patterns, perfect fit, helpful customer service interactions, and excellent overall standard of the products. However, some customers also noted frustrating delivery delays, occasional courier issues, and difficulties tracking down missing parcels when packages went astray. Furthermore, a small group of reviewers experienced occasional problems with incorrect sizing or substandard stitching quality on certain delivered items.

What people talk about most

Product

People report high satisfaction with the product, praising the excellent quality, perfect fit, and easy... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the well-made products,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that parcels arrive quickly and on... See more

Order

Clients share satisfaction on order processes, frequently highlighting simple online navigation, quick sample... See more

Service

Customers had great satisfaction with the service, frequently praising helpful staff who answered dimension... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang Customer Service as I noticed a problem with the delivery address in my order. Young lady, (she did give her name, but I was too busy giving detail for it to register with me) very helpful, frien... See more

Rated 5 out of 5 stars

Very professional company, excellent communication. Received the sample swatches within a couple of days so I could make my decision. Website easy to navigate to place order. On receipt of order whic... See more

Company replied

Rated 5 out of 5 stars

We ordered vertical blinds for my kitchen but unfortunately we did not measure correctly & they were to short. Fortunely we took out the surefit guarantee & were able to get them replaced without any... See more

Company replied

Rated 5 out of 5 stars

I fitted these blinds in my Bungalow 9 years ago and they have been excellent. I recently needed to change the one in the bedroom as wife couldn't now cope with the blinds closing in the middle so we... See more



Company details

  1. Door Shop

Information provided by various external sources

A stylish complement to both home and office decors, our vertical blinds are made from the finest quality components, to our customers’ exact measurements. Vertical Blinds Direct boasts an exclusive in-house production team, who manufacture all our orders right here in Grange Moor, West Yorkshire. We stock a wide selection of colours and designs, all for wonderfully low prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(3,934)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent servive and quality of items

I ordered replacement slats which were exactly the size I ordered. Really pleased with the quality of the fabric and the colour. Would use again

22 January 2026
Vertical Blinds Direct logo

Reply from Vertical Blinds Direct

We're happy to hear that the replacement slats met your expectations in size, fabric quality, and colour. Thank you for your positive feedback; we appreciate it!

Vertical Blinds Direct Team

Rated 4 out of 5 stars

Good Service

Good service from Vertical Blinds. The blinds we ordered fitted perfectly. However if like us you have a RSJ that was impossible to drill though you need a wall mounting brackets.

22 January 2026
Vertical Blinds Direct logo

Reply from Vertical Blinds Direct

We're happy to hear that the blinds fit perfectly! We appreciate you mentioning the wall mounting brackets for those with RSJs. Thank you for the positive feedback.

Vertical Blinds Direct Team

Rated 5 out of 5 stars

We ordered blinds for our kitchen

We ordered vertical blinds for my kitchen but unfortunately we did not measure correctly & they were to short. Fortunely we took out the surefit guarantee & were able to get them replaced without any hassle. Special thanks to Maria for all the help she provided. The blinds look great.

16 January 2026
Vertical Blinds Direct logo

Reply from Vertical Blinds Direct

We're glad you were able to utilize the surefit guarantee to replace your kitchen blinds! We appreciate you mentioning the assistance you received. It's great to hear that you are happy with the new blinds. Thanks for your feedback.

Vertical Blinds Direct Team

Rated 5 out of 5 stars

fitted well..

fitted well... all good

9 January 2026
Vertical Blinds Direct logo

Reply from Vertical Blinds Direct

We're happy to hear that it fitted well and that you had a good experience with our product. Thank you for your positive feedback!

Vertical Blinds Direct Team

Rated 5 out of 5 stars

Excellent service and staff extra…

Excellent service and staff extra helpful when we had a query... So good we have ordered some more

29 December 2025
Vertical Blinds Direct logo

Reply from Vertical Blinds Direct

Thank you so much for taking the time to leave us such a fab review!

Vertical Blinds Direct Team

Rated 3 out of 5 stars

No problem with the blinds

No problem with the blinds, but fitting instructions would have helpful.As we have fitted similar blinds in the past we fitted them without any trouble.

30 December 2025
Vertical Blinds Direct logo

Reply from Vertical Blinds Direct

Thank you for taking the time to leave us a review. We do supply fitting instructions on our website so I do apologise if this was not clear when you received your order

Rated 5 out of 5 stars

Just the Job

easy online site ordered and despatched quickly
excellent product

22 December 2025
Vertical Blinds Direct logo

Reply from Vertical Blinds Direct

Thank you for the fab review :)

Blinds Direct

Rated 5 out of 5 stars

Good service

Excellent service surprisingly good quality for the price really good customer service

18 December 2025
Vertical Blinds Direct logo

Reply from Vertical Blinds Direct

We are so pleased to hear that you had such a positive experience ordering with us and that you are happy with your blinds

Blinds Direct

Rated 5 out of 5 stars

Easy to fit and use

The mounting clips were easy to mount and the rail clipped in easily. The slats were easy to hiik on. The control stick was great for opening and closing, and twisting to alter the angle. An overall improvement on the old ones which used a loop of string to open and close, and a plastic blaa string to alter the hanging angle.

15 December 2025
Vertical Blinds Direct logo

Reply from Vertical Blinds Direct

We're happy to hear that the mounting and slat installation was easy! It's great to know the control stick is an improvement over previous designs. Thank you for your positive feedback.

Rated 5 out of 5 stars

Vertical blinds

Helpful customer service and delivered on time. Great product.

11 December 2025
Vertical Blinds Direct logo

Reply from Vertical Blinds Direct

We're happy to hear that our customer service was helpful and that you received a great product delivered on time. Thank you for your feedback.

Rated 5 out of 5 stars

Satisfied customer

Very happy with the quality.
Hadn't long to wait for delivery

9 December 2025
Vertical Blinds Direct logo

Reply from Vertical Blinds Direct

We're happy to hear that you're pleased with the quality and quick delivery. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Great experience with this company from…

Great experience with this company from ordering online to being delivered I was very happy with this journey

4 December 2025
Vertical Blinds Direct logo

Reply from Vertical Blinds Direct

We're happy to hear that you were very satisfied with your experience, from placing your order online to the delivery process. Thank you for your positive feedback!

Rated 5 out of 5 stars

Louvers

Ordered the louvers only. Easy to order online. Was kept up to date via email. Order was sent out on the exact date given. Very happy with them and would order again.

26 November 2025
Rated 5 out of 5 stars

I had a problem with the brackets

I had a problem with the brackets. The delivery company lost them. The company sent replacements immediately also the blinds are really nice. Just as promised. I had ordered a swatch earlier so that was really useful to see texture and exact colour. Thanks guys.

19 November 2025
Rated 5 out of 5 stars

Everything went smoothly.

First, I'd highly recommend you send for samples because the colours on the website don't really reflect real life. Unfortunately I missed out on the discounted offer that was on when I first looked at the blinds online because I sent for samples, but they are sent out very quickly and I received them within a couple of days.
As I chose free delivery (another offer) it was about 10 days inc weekend before they were sent out but I was kept up to date with delivery information and they turned up on the day promised. They are well packaged and easy to install following the video that shows you how. I was pleased with the quality of the fabric. All in all a good experience.

25 November 2025

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