Verona Reviews 10

Big scam numbers don't work. Email no response. No delivery tracking number doesn't work. Shopify don't know the company.still no delivery

Wish oh how I wish I had read reviews of this company not 1 good thing about them serious business how the are allowed to trade tell lots of lies 6to9 delivery 30day back guarantee very bad company what can be done about them and for people to recieve their hard earned money ??

Quality is non-existent and certainly not as described. Contacted to return but was advised no full refund but 25% refund and I could keep the item although it clearly states on their website full refund if not satisfied. I have contacted them to advise I don’t want to accept their offer. Will contact credit card company for a charge back

I requested that an order for a coat be cancelled within 30 minutes of my placing it via the Vorina website. I didn’t know then that there was a policy in place that orders should be cancelled within 30 minutes but, was told this was the reason the order could not be cancelled and also that it had already been shipped. I checked the transaction in my bank and it was pending. It was still pending the next day during which time emails were exchanged between Vorina and myself and I queried why an order would be shipped before the payment for it had been received. No answer to that was given in any emails. N.B. Vorina is known as So Olivia elsewhere. No Customer Service number was given, despite my asking for it in emails and no response was given to other questions I asked. I received the order 13 days after placing it. The coat differed from the written description and the photograph shown on the Vorina website as follows: the quality of the material is inferior; the colour is a different type of green; the length is so much shorter that it should be described as a jacket. No returns slip was enclosed with the coat and there is no address on the website for returns. No order number was given at any time though, I requested several times that be emailed to me. I was told that it was company policy not to provide returns forms despite a previous email saying one was attached when it wasn’t. Later, I was told I could return the coat to an address in China. The only address to be found on the website is in Holland. I had been told consistently that I would have to pay shipping and I argued that, as the coat was not at all as expected, the company should pay returns costs. Also, without an order number or returns form, there could be no means of the cost of the coat being refunded to me even if I paid to return it. I wonder whether the cost of making the coat in China is less than the cost of paying for it’s return.