VELUX Nordics (Denmark, Norway & Sweden) logo
Visit website

VELUX Nordics (Denmark, Norway & Sweden) Reviews 222

•
TrustScore 3.5 out of 5

3.5

Window Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Window Supplier
  2. Skylight Contractor

About VELUX Nordics (Denmark, Norway & Sweden)

Written by the company

I 80 år har VELUX Gruppen skabt bedre bygninger med dagslys og frisk luft gennem taget. Produktporteføljen består af et bredt sortiment af ovenlysløsninger til både skrå og flade tage. Desuden tilbyder VELUX Gruppen mange former for dekoration og solafskærmning, rulleskodder, indbygningsprodukter og produkter til fjernbetjening.

VELUX Gruppen, der har produktionsselskaber i 11 lande og salgsselskaber i knap 40 lande, ejer globalt et af de stærkeste brands i byggematerialeindustrien og afsætter sine produkter over det meste af verden. Der er beskæftiget omkring 9.500 medarbejdere, heraf ca. 2.450 i Danmark.

VELUX Gruppen har hovedsæde i Hørsholm nord for København og produktions-, administrations- og udviklingsafdelinger fordelt over hele landet. VELUX Gruppen er ejet af VKR Holding A/S, et fonds- og familieejet aktieselskab. Du kan læse mere på velux.dk.

Contact info

3.5

Average

TrustScore 3.5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Reasonable

I sent a communication to them on 14 January and a full response was received on 29 January. Reasonable, but not the quickest.

29 January 2026
Unprompted review
VELUX Nordics (Denmark, Norway & Sweden) logo

Reply from VELUX Nordics (Denmark, Norway & Sweden)

Dear Mr. Boombastic,

Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience.

We understand that waiting for a response can be frustrating, and we are continuously working to improve our response times to ensure a better experience for our customers. Your input is valuable to us, and we are committed to making improvements to provide a more efficient service in the future.

If there is anything further we can assist you with, please don’t hesitate to reach out to us.

Best regards

VELUX Danmark A/S
Thomas Loran

Rated 1 out of 5 stars

The story continues...

The story continues.... Customer Service and the process in ordering parts a nightmare. Pricing is all over the place. Very painful experience, and all they seem to be able to do is apologise, but no one seems to have a solution. I've left my contact details with the head office, after being transferred between departments. Still waiting to be contacted, with a solution. I would never have got these windows, if I had known how much of my time would be taken up ordering parts, and getting repairs.

1 January 2025
Unprompted review
Rated 2 out of 5 stars

Old VELUX Hinge bushings

Dear Madam, Sir
Why only two stars. Normally I would give five; since 29 years we have 9 velux 808 and two smaller Velux windows in our roof in Flanders Belgium. All is still well and in working order. Also, friendly custom services in Velux Wavre Belgium.
BUT ; now the black little bushings on the hinges are worn and some are broken. Some opf our windows don't open and close smoothly anymore.
Sadly we can't replace them since VELUX doesn't deliver them in spare parts...
You can't expect us to trow away all these windows and place new ones just for this little detail ?
Is it possible to still have those delivered somehow ? We are willing to pay delivery costs as well off course.
In that case I could happily make this a five star review since the windows are of real outstanding quality and we have enjoyed them ever since 1995.

sincerely

Family Van Roosmaelen - De Fruyt
Onderdijke 13
BE 9991 Maldegem - Adegem
Belgium

20 August 2024
Unprompted review
Show reviews in all languages. (222 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look