Need better logistics and pricing for shipping to South Africa. Otherwise, great product. If logistics were easier, I would have bought more products (so far I've bought 5 pairs in last 5 years).
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Review summary
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What people talk about most
Reviews shaping this summary
This was honestly the best experience i’ve had ordering anything ever. The site UI is easy and quick, the shipping info was sent immediately and i received my item within 48 hours. all information was... See more
Company replied
Very quick delivery. Am a repeat customer, and both times bee. satisfied with purchases. trainees as expected , because buying the same style in a different et. colour as they are so comfortable.... See more
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First time customer, impressed with the website and company values. trainers displayed real style. They’ve arrived and look fantastic. The feel of materials and quality of stitching very impressive.... See more
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Company details
About VEJA
Written by the company
Since 2005, VEJA has been creating sneakers in a different way, mixing social projects, economic justice, and ecological materials. Transparency is the future. Sneakers designed in Paris and made in Brazil.
Customer satisfaction is our priority.
Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm and on Saturday from 9am to 4pm. Contact us via our contact form.
TRANSPARENCY
VEJA is Brazilian for "look", looking beyond the sneakers, looking at how they're made.
How are VEJA's made? How much are labourers paid? How much does an organic cotton producer earn? What are the chemicals used in a pair of VEJA? VEJA's transparency boils down to about ten or so questions.
Contact info
Rue du Faubourg Poissonnière , 75010, Paris, France
- service-clients@veja-store.com
- www.veja-store.com
4.0
Great
41K reviews
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Comfortable trainers
Very comfortable trainers in just the right colour.
Delivery very efficient.
11 September 2025
Reply from VEJA
Hello Jen12,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
I wore the shoes only in the house for…
I wore the shoes only in the house for a day or two.
It seemed they were a good fit.
Wearing them more often they are not that comfortable.
A bit tight in the toe box.
The foot cushion is quite firm.
For the price I’m hoping they will get better with wear.
**** I was told to reach out to customer care team if the fit didn’t get better. It has not. I’ve worn them a few times and they are still not working especially for the price I paid. What can you offer me to resolve this? Thank you!!!******
9 September 2025
Reply from VEJA
HelloBeverly,
Thank you for sharing your feedback with us.
We’re sorry to learn that they became less comfortable over time.
The foot cushion can sometimes soften slightly with wear, and we hope this will improve your experience.
If the tightness in the toe box continues to bother you, please don’t hesitate to reach out to our customer care team, we’d be happy to look into possible solutions for you.
Have a lovely day.
The VEJA Customer Service Team.
Becarfull if you return the product they will credit you and they will never return your money back
Becarfull the will credit you and they will never refund your money back
22 September 2025
Unprompted review
Reply from VEJA
Dear Anthony,
We thank you for sharing your experience with us.
Please know that we are sorry to read that you were not fully satisfied with your order and that you had to return it to us.
We are always available if you need help finding the ideal style for you.
Regarding returns & exchanges, you obviously have the choice when creating your return request to choose between a refund or store credit.
You will need to use the dropdown menu to select the refund method you prefer.
It will therefore be necessary to be careful when creating the return request and choose the right refund method, but you can trust us and our business practices.
We invite you to contact our customer service if you have any other questions.
Wishing you a wonderful day,
The VEJA care team
Everything was as promised
Everything was as promised. And even though it was sent from abroad it took a plesantly short time
4 September 2025
Reply from VEJA
Hello Ásta,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Reply from VEJA
Hello Maggie,
Thank you so much for your feedback!
We truly appreciate your support and are delighted to know you had such a positive experience with us.
We’re excited to continue providing you with great experiences.
Best regards,
The VEJA Customer Service Team
Might be better to purchase in-store
Upon receiving my product I was a bit disappointed.
One product was the same colour as expected. The second product the coulour was not fully true to the picture in fact i didnt expect the colour it did have *it was quite different.
And the sizing was totally off on both. I would be hesitant to recommend buying online but would recommend in-person shopping.
Tried contact customer service and they havent responded. I am also meant to pay for return shipping but it seems unfair since the product is different from advertised.
10 September 2025
Reply from VEJA
Hello Zaika,
Thank you for sharing your feedback. We’re sorry to hear that the color and sizing of your products did not meet your expectations.
Please know that we strive to provide accurate product photos and detailed sizing guides to help customers make informed choices. However, we understand that sometimes colors may vary slightly due to lighting or screen settings, and sizing can differ depending on the model.
If you’d like assistance with exchanges or returns, please don’t hesitate to contact our customer service team — we’re here to help.
Sincerely,
The VEJA Customer Service Team
I purchased a faulty pair of shoes…
I purchased a faulty pair of shoes (poor quality stitching), which despite returning within the agreed timeframe I did not receive a refund from me. Terrible customer service agent could not explain the reason why and came across as rude. Will not shop here again.
18 September 2025
Unprompted review
Reply from VEJA
Hello Gary,
Thank you for your feedback.
We would like to clarify that the pair was not defective at the time of purchase.
As you hadn’t reached out to us, we were the ones who contacted you directly about this matter. We then proposed two legal solutions and explained the situation to you in detail.
We are sorry to read that our response did not meet your expectations, but please be assured that we handled your case with care and in accordance with our policies.
Best regards,
Good expirience, both choosing the type of shoes eanted and delivery
Website, payment and delivera, all good
12 September 2025
Reply from VEJA
Hello,
Thank you so much for your positive feedback.
We are thrilled to hear that your experience with us was a success. We truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
I had to return my initial order due to…
I had to return my initial order due to size and it was an easy experience. Customer service were helpful. Later I ordered the correct size and now I am happy with the product.
11 September 2025
Reply from VEJA
Hello Charles,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Great Looking Shoe, both of my sons loved them!
Easy ordering and delivery were as promised. Both of my sons love their shoes!
3 September 2025
Reply from VEJA
Hello Lauren,
Thank you for taking the time to share your review with us.
We're thrilled to hear that the ordering process was smooth and that both your sons are loving their shoes. That’s exactly what we love to hear!
We truly appreciate your support and hope to see you again soon.
Sincerely,
The VEJA Customer Service Team
Super easy purchase experience
Super easy purchase experience, fast shipping. I love my new Vejas!
9 September 2025
Reply from VEJA
Hello Losa,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
navigation in the site was easy
navigation in the site was easy, order process was fine. the shoes were delivered without problems.
9 September 2025
Reply from VEJA
Hello Christos
Thank you so much for your positive feedback.
We are thrilled to hear that your experience with us was a success. We truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
Great shoe
Fast shipping, accurate sizing, great product quality with sustainable materials, a little stiff upon arrival especially laces
9 September 2025
Reply from VEJA
Hello Esabella,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
LOVE these shoes
LOVE these shoes, insanely comfy and cute. Had to go down a size from my usual to get the correct one, but these are some of my fav shoes now.
8 September 2025
Reply from VEJA
Hello Marissa,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Tax fee
When the package arrived to my place, the mail man charged me a fee $1,275 (pesos). When I bought the shoes, you never told me that i have to pay that tax.
9 September 2025
Reply from VEJA
Hola Rocio,
Gracias por tomarse el tiempo de compartir sus comentarios con nosotros.
Lamentamos que su experiencia en nuestra VEJASTORE no haya cumplido con sus expectativas.
Como se indica en nuestros Términos y Condiciones de Venta, así como en nuestros Términos de Entrega, los precios se cotizan sin incluir impuestos para pedidos destinados a países fuera de la Unión Europea. Están sujetos a impuestos y aranceles aduaneros del país de destino. Estas tarifas y formalidades son responsabilidad del cliente o destinatario. Deben ser pagadas al transportista en el momento de la entrega. Usted es responsable de pagar todos los impuestos gubernamentales, tarifas administrativas y aranceles aduaneros cobrados por un transportista cuando utiliza el sitio web o realiza una compra.
Lamentamos que esta información no haya sido lo suficientemente clara en el momento de la compra.
Por favor, tenga en cuenta que la satisfacción del cliente es nuestra prioridad. Los comentarios de los clientes son valiosos para nosotros y nos ayudan a mejorar y perfeccionar nuestros servicios.
Sin duda, transmitiremos su comentario a los equipos dedicados.
Gracias por el tiempo que nos ha brindado.
Le deseamos un buen día,
El equipo de atención al cliente de VEJA
Nice and comfortable
Nice, comfortable, I bought these for my granddaughter and she adores them
8 September 2025
Reply from VEJA
Hello Rosa Maria,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope your granddaughter enjoys wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
I like my new shoes
ease of product selection and speed of transaction made this shopping experience top notch. I found what i wanted, made my purchase, and received my shoes with great ease. this is a new brand for me, i like the look and so far, they have been very comfortable, plus the good sourcing practices makes this a good purchase for me.
8 September 2025
Reply from VEJA
Hello Paul,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Reply from VEJA
Hello Paul,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Great sneakers
Great sneakers, innovative colors, half sizes available, good quality, comfortable
11 September 2025
Reply from VEJA
Hello Sylma,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Perfect for everyday wear!
I love these shoes! They were comfortable right out of the box with no break-in period needed. I'm very happy with my purchase.
29 August 2025
Reply from VEJA
Hello,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
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