This very nice apartment was centrally located (near the Chatelet Theatre) and, although on a bustling street, presented us with no noise problems even though we were there on New Year's Eve. The pre... See more
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There are no words to explain how much we adore our experience. Our apartment spoke to a poets soul and it was in a great location. The Veeve crew were on top of all questions we had, and were an ema... See more
This mansion truly blew our minds with its incredible facilities and the wide range of options available. The house is extremely comfortable and perfect for a group to spend quality time together wit... See more
Company replied
Unfortunately, selling process is very smooth. However customer experience is the total opposite. Among the most notable issues we have: 1. House is 18*C degree inside while outide is 13*C. 2.... See more
Company details
Written by the company
Established in London in 2011, Veeve has become a distinguished name in premium short-term rentals, welcoming discerning travellers into some of the most desirable homes across UK and Paris. We have curated an exclusive portfolio of beautifully designed primary and secondary residences, each offering a refined and authentic alternative to traditional luxury accommodation. At Veeve, we specialize in pairing homeowners with guests who seek a true sense of place. Homes where character, comfort, and elegance come together effortlessly. Whether travelling for business or leisure, our guests enjoy the privacy, warmth, and sophistication that only a real home can provide. Our reputation is built on trust, exceptional standards, and meticulous care. With a dedicated 24/7 professional service team, we ensure every stay and every home is managed with the highest level of attention. From tailored guest support to seamless homeowner services, Veeve delivers a consistently elevated experience. We invite you to explore our curated collection, discover opportunities for listing your home, or connect with our expert team at: https://www.veeve.com/en-gb
Contact info
210 NEW KINGS ROAD LONDON, SW6 4NZ, London, United Kingdom
- +44 (0)20 7993 5599
- guest.enquiries@veeve.com
- www.veeve.com
4.1
Great
1K reviews
Hasn’t replied to negative reviews
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Communication was good and Instructions…
Communication was good and Instructions clear and easy to follow.
18 December 2023
Unprompted review
Reply from Veeve
Hi Natalie, thanks for taking the time to leave a review. We are glad to hear that you found the communication with the team easy. We hope to welcome you again soon! Best wishes, The Veeve team
Clean, modern spacious apartment in a nice and convenient location on the north side
Friendly and easy check in and check out. A clean and spacious 2-bedroom apartment in a nice and convenient location on the north side.
20 December 2023
Unprompted review
Reply from Veeve
Hi John, thank you for taking the time to write a review. We are glad to hear that you experienced a friendly and simple check-in and checkout and that you enjoyed your stay overall. We hope to welcome you back soon! Best wishes, The Veeve Team
Beautiful home, professional management-Highly Recommend!
The pre check in process (email communication) was exceptional. Our check in process went smoothly, Danica met us and was excellent showing us the flat as well as answering all questions-she was not rushed and was professional. Our accomodations were clean, comfortable, absolutely lovely and met every need. The location wonderful, 10 mins walk to Tube, bus line around the corner and shops, grocery, restaurants quite close. We highly recommend and would reach out to repeat this stay in the future.
9 December 2023
Unprompted review
Reply from Veeve
Hi Carol, thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your stay with us throughout and we really hope to welcome you back soon! Best wishes, The Veeve Team
Convenient location with nice features
It was helpful to be met at the apartment by a representative who showed us the property and gave us tips about the surrounding area. With plenty of bathrooms, it was easy to get going in the morning. It is just a 10 minute walk to the Place D’Italie metro station which provides easy access to several metro lines. We would definitely stay here again!
5 December 2023
Unprompted review
Reply from Veeve
Hi Rob,
Thank you for taking the time to write your review, we're so glad that you enjoyed the apartment during your recent stay in Paris and found our greeter helpful!
We hope to welcome you again soon!
Best Wishes,
The Veeve Team
Read the fine print
Read the fine print. The problem is not the apartment but the scary terms and conditions: non-refundable payment; additional, tough agreements to sign with Superhog (!) and Veeve; the need to buy a damage waiver agreement; or pay a GBP1,000 deposit and GBB100 handling fee; they can pass scans of your family's documents to unspecified "third parties" for "other checks"; Veeve and their partner Superhog expect you to take photos of everything on arrival and departure or basically be assumed guilty for any unreported damage; keep the property properly ventilated and secure and drains clear; any costs for damage are at their "sole discretion" and classified as "damage to the property directly or indirectly caused by your own action or inaction." Challenge all this and "...your details may be held on a Watchlist(!)". After departure you wait up to 30 days to get your GBP1,000 deposit back, knowing any (unknown) damage they might claim "may be greater than your security deposit" and they have your bank account/credit card details. It is just all too stressful considering they know who you are at booking and all I was doing was coming with my wife and young daughter to Christmas shop!
3 December 2023
Unprompted review
Reply from Veeve
Dear Thomas,
Thank you for taking the time to share your feedback. At Veeve, we are committed to provide our guests with an exceptional and secure experience, placing a strong emphasis on both comfort and safety throughout their stay. At the same time, we actively encourage guests to treat the home as if it were their own, demonstrating respect for the property for our hosts and for the future guests. Maintaining this responsibility ensures not only a memorable stay experience for our guests but also safeguards the property for our homeowners, making it a top priority for us at Veeve.
As communicated in our pre-stay correspondence, we partner with our trusted supplier Superhog to conduct ID verification and guest vetting processes on our behalf. This information is available in the portals/platform through which you made your reservation, specifically under the house rules and additional information sections. There, you will find the our full occupational agreement, which includes the requirement for ID verification.
To clarify, the vetting process and ID verification are requested only for the lead guest. For additional guests, including minors, we require their names and ages. These details are collected for internal purposes and, more importantly, for the well-being and safety of everyone inside the house. In the unlikely event of an emergency, having this information allows us to respond promptly and efficiently to ensure the safety of all occupants.
We acknowledge that this process may appear lengthy, and we genuinely appreciate your feedback. Rest assured that our intention is to create a secure environment for both our homeowners and guests. Your insights are invaluable, and we will take them into account as we continuously strive to enhance our guest experience.
Thank you
Veeve Team
Poor assistance, poor communication, scamming procedure
This company just cancelled our reservation adding overbooking excuses, The real reason is that I didn't want to sign an extra contract and extra insurance outside the OTA Booking.com. They wanted to force me to electronically sign a different contract, but they told us about it just after our confirmation, violating the Booking.com contract.
The overbooking isn't real, since the house is still available in my dates.
Really horrible experiences and rude manners.
I will let them pay for my upgrade, at least.
Poor assistance, poor communication, scamming procedure. Be aware!
12 December 2023
Unprompted review
Reply from Veeve
Dear Angelo,
Thank you for sharing your feedback with us.
We sincerely apologise for the necessity to cancel your booking on this occasion.
As discussed in previous communications we require all our guests to verify their ID via our trusted vetting partner.
Whilst we understand that this was something you did not wish to undertake, we appreciate your feedback now and in previous conversations with the Veeve team and take onboard all you have provided.
At Veeve we strive to provide a positive experience for all our guests and we are sadden that we were not able to achieve this on this occasion.
Thank you again for bringing your concerns to our attention.
We remain committed to continually improving our processes and services to ensure a better experience for all our guests.
Best regards.
Veeve Team
Great location situated next to tube…
Great location situated next to tube station. clean and tidy flat with everything you need and nice to have a meet and greet on arrival. Would definitely recommend and stay again. Only minor point was that the bedding/pillows could be improved on. As we were staying for a week we ended up purchasing our own and leaving them.
15 November 2023
Unprompted review
Reply from Veeve
Hi Nigel, thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay and had a great check-in experience. We really appreciate your feedback on the bedding and pillows and would love if you could get in touch with the team so that we can find out exactly how we can improve in this area. We look forward to hearing from you soon and hopefully welcoming you again too! Best wishes, The Veeve Team
Great stay in London
I am premier VRBO host and I appreciated the excellent communication and it was great having someone greet me at the house to show us around. Great property and well stocked. I appreciated the photos were accurate and the wifi worked very well. An overall excellent experience.
10 November 2023
Unprompted review
Reply from Veeve
Hi Scott, thanks for taking the time to leave a review. We are delighted you enjoyed your stay and found the communication with the team easy and that you had a lovely check-in experience. We hope to welcome you again soon! Best wishes, The Veeve team
Gorgeous Apt
Gorgeous Apt, great location. Veeve was very responsive and accommodating. Would absolutely stay again and recommend to friends.
10 November 2023
Unprompted review
Reply from Veeve
Hi Nicole,
Thanks for taking the time to leave a review. We're so glad you liked the property and found the team so responsive.
We hope to welcome you again soon!
Best wishes,
The Veeve team
good communication
good communication, good handoff of the property , clean and in order
4 November 2023
Unprompted review
Reply from Veeve
Hi,
Thanks so much for the review. We are delighted you enjoyed your recent stay with Veeve we hope to welcome you again soon!
Best wishes,
The Veeve team
Reply from Veeve
Hi Sandy,
Thanks so much for the review. We are delighted you enjoyed your stay and we hope to welcome you again soon!
Best Wishes,
The Veeve team
Amazing experience
Amazing experience. The apartment was more than expected. The Veeve staff was very attentive to make sure that we had all of our questions answered in advance. They were also easily reachable during our stay. The location of this property was perfect. Excellent value.
28 October 2023
Unprompted review
Reply from Veeve
Hi Gerald,
Thank you for taking the time to leave a review. We're so glad that you liked the property and found our team so responsive! We look forward to welcoming you back!
Best Wishes,
The Veeve Team
Everything was well lovely :)
Everything was well organised. When we needed a help from the host we got it immediately . Clean, nice , tidy and comfortable. Will be back again :)
25 October 2023
Unprompted review
Reply from Veeve
Hi Mariam,
Thanks so much for the review. We are delighted you had a lovely clean and comfortable stay, and we look forward to welcoming you again soon!
Best Wishes,
The Veeve Team
Great online experience and good check…
Great online experience and good check in. Apartment was very nice. Additional towels would have been appreciated
25 October 2023
Unprompted review
Reply from Veeve
Hi Michael,
Thanks so much for the review. We are delighted you enjoyed the apartment in Paris, and we hope to welcome you again soon!
Best Wishes,
The Veeve Team
They looked after us.
We were happy with Veeve when we stayed in Paris recently. They were very good at responding to our needs, giving us information and quick to resolve a problem we had with the heating.
20 October 2023
Unprompted review
Reply from Veeve
Hi Karen,
Thanks so much for the review. We are delighted you enjoyed your stay in Paris; we're glad that we were able to resolve the heating in the apartment! We hope to welcome you again soon!
Best wishes,
The Veeve team
It was brilliant!
It was brilliant, they had everything and more. I think veeve should specify that they have a washing machine with a dryer and the products that go with that. They even had foil! My only request would be that they allow luggage storage before check in and luggage after check out for some of the day because I had young children with me, it was difficult to store luggage in those times. But the apartment itself is beautiful, clean, tidy, decorated amazingly! Thank you owners!
29 October 2023
Unprompted review
Reply from Veeve
Hi Tejal,
Thank you for your review; we're so glad that you enjoyed the property during your stay in Paris. We're sorry that we couldn't accommodate luggage storage in the property prior to your check-in and after your check-out, but we'll take this feedback on board.
Best Wishes,
The Veeve Team
Paris atmosphere
Apartement was very comftable, well equipped and decorated, personal - it creates a good feeling and atmosphere of Paris, Montmantre!
23 October 2023
Unprompted review
Reply from Veeve
Hi Katrin,
Thank you for taking the time to write your review, we're so glad that you enjoyed the apartment during your recent stay in Paris!
We hope to welcome you again soon!
Best Wishes,
The Veeve Team
The location is simply excellent
The location is simply excellent. It’s on a lively street, but the apartment windows minimize any noise. Step downstairs though and you’ve got all the Paris life you could imagine. It’s an older building and a little creaky, but the photos seem pretty accurate. The smaller bedroom is down a long, skinny hallway, past the kitchen, and the bigger bedroom is just off of the charming living area. The folks at Veeve have been responsive and helpful. We had a lovely time here.
2 November 2023
Unprompted review
Reply from Veeve
Hi David,
Thank you for having taken the time to write this review. We're so glad you enjoyed your stay in the apartment, including its location and our team!
Best Wishes,
The Veeve Team
Top notch accomodation
This accommodation was top notch! Awesome location. Steps from the metro and a grocery store. Very well maintained and appointed with all amenities. The reception by the Veeve rep was perfect. A must for a trip to Paris
20 October 2023
Unprompted review
Reply from Veeve
Hi Jennifer,
Thank you for taking the time to leave a review. We are delighted you liked the property and the area and found our greeter helpful. We hope to welcome you again soon!
Best wishes,
The Veeve team
The apartment was beautiful and located…
The apartment was beautiful and located in the middle of the heart of Paris. There was a representative from Veeve waiting for us when we arrived there around 10pm. She showed us around the place and made sure we knew all of the things we needed to know. We were really happy with the service and the experience.
30 September 2023
Unprompted review
Reply from Veeve
Hi Brian,
Thanks for taking the time to leave a review. We are delighted you liked the apartment and found our greeter helpful. We hope to welcome you again soon!
Best wishes,
The Veeve team
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