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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, describing it as unhelpful, slow, and difficult to get real issues resolved. People frequently encountered problems with the product, including bugs, features not working as intended, and issues with printing labels or managing inventory, leading to lost time and revenue. Some people were satisfied with the service, finding the interface easy to use and helpful for managing multiple sales channels. These users appreciated the time and money saved, and some reported positive experiences with responsive and helpful support.

What people talk about most

Customer service

People report negative experiences with customer service. Many customers describe the support as horrific,... See more

User experience

Users describe ambiguous interactions with the user experience. Some reviewers find the platform great and... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers praise the service, stating it helped scale... See more

Product

Clients share ambiguous opinions on the product. Some customers find it a great tool, noting that it updates... See more

Website

Customers consistently note ambiguous experiences with the website. Many praise its ability to connect all... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Generally product works well, but if there's an issue, it's hard to get Veeqo to fix things. Feels like, they just leave you with the issue to deal with it yourself or work it around yourself, with no... See more

Company replied

Rated 3 out of 5 stars

Troubled by bugs, latest removing and adjusting our stock level without our knowledge. Previous ones affecting Sales and Product report, took literally a year to fix , so for months we had no way of g... See more

Company replied

Rated 3 out of 5 stars

The first line support is excellent. However it take the developers too long to fix major issues - like not being able to print shipping labels for pacakages in a consistent fashion.

Company replied

Rated 1 out of 5 stars

It's interesting to note that there are several complaints about the same problem here. The system is full of problems and support never acknowledges any of them. Products that are linked are complete... See more

Company replied


Company details

  1. e-Commerce Solution Provider

Written by the company

Free shipping software that does more than print labels. Cut the cost and speed of fulfilling orders with bulk shipping, automation and powerful fulfillment tools with Veeqo’s completely FREE shipping management software.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great service- would recommend

I have been using veeqo now for 2 years and it has made my life so much easier. Its great that I can list all my products stock and combinations in one place and it controls all of my shops for me it has saved me hours of work.

If I have ever had a problem the sport team have answered my questions very quickly and had the issue resolved in most cases within the hour.

15 August 2022
Unprompted review
Rated 5 out of 5 stars

Simply the best.

I have been using multichannel management software for a few years now and have sifted through a handful of the top competitors and I have to say, Veeqo outperforms all others in its class.

The amount of features you have access to for the money is what drew me in initially and I can say with confidence I don't see myself going anywhere else.

For reference, my business has a couple thousand SKUs selling on 4 marketplaces with thousands of "kits" built on those SKUs and everything syncs flawlessly.

I have recently been using the V2 scanner that Veeqo offers to completely automate the picking process of orders. If you want to save time and let a system automate just about every aspect of your e-commerce business, I wouldn't look anywhere else.

1 August 2022
Unprompted review
Rated 5 out of 5 stars

Simple to use

Company uses Veeqo across all teams- very simple to use and works in line with the business sector.

18 July 2022
Unprompted review
Rated 5 out of 5 stars

Simple and Easy to use

We moved to Veeqo from another large order management system, it was so simple to integrate. Been using them for a few weeks now and can't fault Veeqo. Any issues were easily and quickly dealt with via the live chat function. If you need a simple to use and clever system, Veeqo is the go too.

13 June 2022
Unprompted review
Rated 5 out of 5 stars

A Great Software!

A Great Software!
We needed a multi-channel shipping and inventory control platform. We looked high and low for a while, there are so many programs out there, but, none were a perfect fit for our business. Then, we came across VEEQO and everything fell in place.
A GREAT PROGRAM, AT A GREAT PRICE.

18 May 2022
Unprompted review
Rated 5 out of 5 stars

Has transformed how we process online orders

We've been using Veeqo for over a year now and it's transformed how we process our online orders. Form our multiple Shopify store, Ven POS, Etsy and Not On The High Street Store, we process all our daily orders in one place, synced to our Royal Mail accounts. Moving to Veeqo has saved us so many hours each week, in both processing orders and keeping our stock count up to date on all the sites. And the support you receive if you ever have an issue is great too.

It did take a few days to get everything up and running smoothly at first, but we literally wouldn't be able to manage our business as effectively without it now.

16 March 2022
Unprompted review
Rated 5 out of 5 stars

Veeqo is a versatile system that does it all.

Veeqo is a versatile system that does it all! We sell 1000s of products across multiple sales channels. Veeqo has all the tools we require to manage inventory, print invoices, ship orders and adjust pricing across all platforms.

There are a variety of integrations to allow you to get the best out of the system, from couriers, to point of sale software, Veeqo integrates almost seamlessly with them to provide a user friendly, but powerful tool for managing our online stores. If there are any issues, the friendly support staff are always available to resolve them.

2 March 2022
Unprompted review
Rated 5 out of 5 stars

GREAT SYSTEM

GREAT SYSTEM, EASY TO USE AND IF THERE ARE ANY PROBLEMS THERE HELP DESK I VERY QUICK TO ANSWER OR RESOLVE THE ISSUE.

7 February 2022
Unprompted review
Rated 5 out of 5 stars

I have to admit that veeqo is amazing…

I have to admit that veeqo is amazing for small and big businesses, easy to navigate through orders, notes easily visible and can mark important orders too by colors. Customer Service is great, what ever you reach out about if it's a problem or enquiry they always help and have a solution.

30 January 2022
Unprompted review
Rated 5 out of 5 stars

Veeqo is a great tool to carry out…

Veeqo is a great tool to carry out inventory control, product outputs and even create workflows between warehouses and our clients.
It is versatile and easy to use.
I personally love that I can see and filter information on my purchase orders, products and set limits to repurchase, it's amazing!

21 January 2022
Unprompted review
Rated 5 out of 5 stars

As a new social media marketer Veeqo…

As a new social media marketer Veeqo has really helped me to keep track of sales and progress. I was just introduced to the program a few months back and I have fallen in love with it. I have recommended Veeqo to a few of my friends who have their own businesses. A definite five star services.

11 January 2022
Unprompted review
Rated 5 out of 5 stars

Veeqo has really helped our company…

Veeqo has really helped our company grow. We are able to manage orders from multiple sales channels. We are able to ship the orders with one click, rather than having to book everything individually, saving time and improving efficiency. We can keep all customer information in one place and leave notes for colleagues ensuring everyone is working from the same information. Cannot recommend enough for anyone who is shipping orders to customers.

6 January 2022
Unprompted review
Rated 5 out of 5 stars

I have just started using Veeqo and…

I have just started using Veeqo and it's really going to help streamline our picking and processing of orders. A really clean and easy to use back end makes it's really easy to learn.

They also have great communication and support. I had a few issues but all have been resolved and answered very quickly.

I can't wait to see what else they implement this year!

4 January 2022
Unprompted review
Rated 5 out of 5 stars

We have been using veeqo as an e- commerce company

We have been using veeqo as an e-commerce company for about 2 years. We follow our product stocks and the accounting of our marketplaces here. In general I am very satisfied. In addition, as in every program, it is reassuring that sometimes when we encounter bugs, they immediately find a helpful solution.

25 December 2021
Unprompted review

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