Software is extremely buggy. They also grossly oversell you with your own "rep"...who basically does nothing. We are moving away from vCita and made it super clear we would not review and they c... See more
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See what reviewers are saying
vcita has been super helpful in all aspects of our business. There are three main things that I use: Marketing support with their lead capture and SMS tools Payment processing straight f... See more
Company replied
vcita is great. It's a one-stop shop for all our client management needs. My favorite features are: easy appointment scheduling, smart searches of contacts based on past transactions, and automatic... See more
Been using vCita for 5+ years, its a decent all-in-one booking solution for small businesses. They claim that "platinum members can customize all emails" - this is NOT true. There are several emails... See more
Company details
Written by the company
vcita is the leader in web engagement software for small business. The vcita platform redefines small business by driving more opportunities from the web, mobile, email and social. Businesses can extend their brand, drive more clients to engage and deliver amazing service. The vcita Web Engagement Platform includes messaging, self-service scheduling and online payments via any device, anytime. vcita increases the effectiveness of any web presence, strengthens customer relationships and provides a personalized experience clients have come to expect.
Contact info
10900 NE 8th St Suite 1490, , WA 98004, Bellevue, United States
- contact@vcita.com
- www.vcita.com
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Hasn’t replied to negative reviews
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I would normally give 5 Stars to this…
I would normally give 5 Stars to this CRM but the last time I had questions, I could not get hold of anyone on the phone. Everything was via email. Did not like that. There should be a phone conversation option as well. Otherwise its all good!

Reply from vcita
This software has been a God send…
This software has been a God send for me. Its like having your own personal assistant. I use the appointment client tracking version and it is phenomenal. I will use it as long as I am in business. The best thing is, it is continually adding new features from credit card purchases to accounting features. I love it.

Reply from vcita
Good product worth the investment
vita has worked well for me as a CRM platform. Allowing clients to book and change online sessions has elevated the level of professionalism I project and simplified this system on the client end. It's also made it much easier for me to keep track of billing compared to when I was trying to manage it myself.

Reply from vcita
Not Really Great on Mobile
Since the new software, app etc. was installed vCita is much slower, and each time I use vCita to book, confirm, reply it turns off all audio on the phone. I sent a note about this when it happened earlier in the year - you acknowledged that but have not fixed it.
I still use the service - but this is such an easy fix - and we live in a mobile world - as you smart folks know. So why not make it more mobile friendly?

Reply from vcita
I don't know about review
I don't know about review. Give me some example about it. Or give me your policy.
Love Vcita & all its functionality
I have been using vcita for years and it just keeps getting better. Love how vcita does so much in 1 app. It’s allowed me to keep my business so streamlined. Thanks for always finding ways to improve and serve your customers. I highly recommend.

Reply from vcita
VCITA is great and it makes my life…
VCITA is great and it makes my life very simple. I would like to see some extra things added to the campaign area where we can have sime more text into a picture

Reply from vcita
The Cleaner
I run a Independent Cleaning service that gets pretty busy at times, to the point I get over ran in the past. It was hard to keep track at times of everything. Vcita makes everything easier now! Even have the app on my phone to use while I'm on the go and electronic payments makes things even easier!
Thank you Vcita for giving my sanity back & helping my business!

Reply from vcita
Enjoyed the services rendered.
Amazing app and easy to use features!
Amazing app and easy to use features!
Integrates nicely with website and allows clients to contact me as well as setup meetings.
I would like to see an option to integrate with Google calendar or outlook calendar to avoid need for repetitive updates in two places of scheduled meetings and unavailable times.

Reply from vcita
My very efficient virtual personal assistant!!
Vcita has made my work-life so easy to manage. Further been getting great comments from my clients on how professionally I am handling my online counselling/coaching business . Looking forward as always to new features regularly added. Tx u Vcita group!!!

Reply from vcita
Muy contento - Im so happy
En Español:
Un servicio genial que me ayuda todos los dias a tener una excelente organización con mis clientes. Gracias
In english:
A great service that it help me everyday to have an excellent organization with my clients. Thank you

Reply from vcita
Vcita is great service for my customers…
Vcita is great service for my customers and myself it allows me to not only book appointments but takes care of letting the customer know when i will arrive and ask for a review once the appointment is done. It also makes taking payment easy and my money is available instantly with no holds that alone puts as a must have for my business mr jack of all trades handyman mrjackofalltradeshandyman.com

Reply from vcita
Been using Vcita for over 5 years now
Been using Vcita for over 5 years now, great for business and easier to track customer history when it comes to going back to a certain issue. Highly recommend them. Cheers. Ron
Vcita is an ideal tool for personal…
Vcita is an ideal tool for personal contacts both privately and professionally.
I am very unhappy with the way they are…
I am very unhappy with the way they are conducting business. I started with them when they started and today I see them make it more expensive and changing the options I have at there own convenience. I think they should give more to the ones that supported them from the beginning.
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