VAXLAMP Reviews 

Very prompt response and answered my all questions, very professional service

Lamp is absolutely beautiful and well worth the money. It's half the price of ones I've seen in showrooms. It did take ages to arrive, even getting delayed in Hong Kong during their bank holidays season but the customer service inter-action and prompt responses throughout when I was chasing for updates was exceptional.

Very good service

The candelier I ordered came with scratches and very low quality. It wasnt even assembled and I payed more than 200€ for it.
I got a refund in the end but it took quite a lot of emails forward and backwards.
Its just a scam, dont buy there!

THE BAD - The Packaging - it comes in 2 boxes which I did not expect (mine did not come together) I thought I was missing parts, the styrofoam packaging is cheap and breaks apart such that the static beads are everwhere. Mine came without assembly instructions.

THE GOOD - Easy to assemble (somewhat intuitive). DO NOT LOSE THE SMALL WHITE PLASTIC MALE TO MALE connector between the FEMALE connector in the light and the FEMALE connector that comes up the pipe.

THE BEST - The customer service was very reponsive and surprising given China made product and shipping. I will buy other items from them!

Product is coming from China which make returns/exchanges impossible because the return shipping is astronomical. That is not clearly written anywhere during the checkout/return process.

The product I received was not up to my standards and was completely cheap and flimsy looking. It was not well made at all.

Do me a favor and shop somewhere else!

After some delay in shipment my lamp arrived
WOW what a beautiful lamp
Fabulous

This lamp is better than I expected it’s such a WOW factor

We ordered a Lamp from these guys which ultimately didn’t fit into our home. We returned it and got the refund straight away. No problems.

We wanted a light fixture that had a MCM vibe, as well as one that had a swing-arm that we could use to adjust the lamp over our kitchen table, while not interfering with our skylights. Unfortunately, the arm of the lamp is not sturdy/strong enough to support the lamp. We will be returning it.

Here I really had the best customer service ever. I ask a question and get an immediate answer and what I wanted is resolved immediately.

Very pleased with Lamp wasnt sure about which colour to choose and customer services kindly sent me photosx

I ordered two lights for our bathroom remodel. Before placing the order, when my contractor had questions, I reached out to Cathy in customer support and she went above and beyond to answer the questions. I then ordered the lights and unfortunately, they were damaged in the shipping process. Cathy was a pleasure to work with and handled the damage issue in a prompt and very satisfactory manner. I would definitely work with Vaxlamp again!

Very responsive to an issues caused by my own error. Helped me find a resolution which was fair to both parties. Thank you!!

Beautiful light fixture and shipping was quick and easy.

I wish the fixture was dimmable

The product was delivered on time and worked as expected. The addition of a handy remote was useful, but no instructions on what effect the buttons did without trial and error. Other than that, the overall experience was very good.

Beautiful lamps
Fantastic service

Product was delivered promptly. It is exactly as described. Chat service provided pdf instruction for remote.

Received a customs charge and the quality of the product wasn’t as expected.

good communication, very quick delivery, quality of lamp seems ok, because of delivery direct from China import duties should be more explained