VAXLAMP Reviews 

Good experience

The light was okay, albeit slightly flimsy and easily scuffed, but the main issue was a requirement to return to China. Make sure to fully check the T&C’s when buying from them. You’re likely better finding something similar that can be easily returned in the UK.

The amount of colours to pick from is brilliant and when your lamp arrives it is just like the photos and colour. Easy to assemble and feathers look so stunning it certainly makes your room pop

I have ordered a light on 3rd May and SLA was 2-3 weeks but still 4 weeks completed stil light not received and no one helping to track. there is no customer care to speak.
It's really not acceptable.

My first order from VAXLAMP was actually good, and I was happy with the lamp and the customer service. That is why I decided to order again. Unfortunately, my second experience was completely different.

The quality of the chandeliers I received was very disappointing and did not match my expectations. I spent almost two weeks in endless conversations with customer service, receiving unnecessary offers instead of a clear and fair solution. Returning the lamps became so complicated and frustrating that in the end I simply gave up.

As a result, I lost around 80 euros just to end this stressful situation. I am very disappointed because I expected much better support from the company.

Everything is pleasant while you are buying, but if you are unhappy with the product and want to return it, be prepared for a very difficult process.

The customer service was very responsive and helpful. The fixed an issue with a product in a reasonable timeframe with providing a replacement as soon as possible.

We ordered the 2m ostrich lamp and absolutely love it! VAXLAMP have been good with customer communication and the product is as shown. Order came via Evri who were also good!

Most recent delivery did not arrive in good condition.

Excellent customer service. Rapid response and solutions to issues. Delivery may be delayed, but not so bad.

I am sometimes nervous about buying online but I just wanted to take the time to say the following.
The product was as described, arrived on time and was superb quality. So elegant and a focal part of the room.
The customer service was sensational when I required a clarification. I was answered promptly, and my request was even followed up later to check all was well. In this day and age customer service is often overlooked- not with this supplier! I would highly recommend the company and will absolutely be buying again from them.

Great product, quick delivery. Very happy.

Vaxlamp was very responsive and friendly. The part I ordered wasn't what was in the description and they were willing to find a way to resolve. I am very impressed with their customer service.

Design and communication

Horrible experience! Not only did they have necessary parts missing AND it was dented...but they made me pay $200 to return it. Do NOT buy from them!

No Problems with ordering. Fulfilled their special offer and product arrived on time.

Honest, responsive and helpful company. Note that VAXLAMP is not a manufacturer, but a distributor so the quality can vary. But since VAXLAMP is helpful, it is worth spending extra money on a lamp rather than dealing with the source.

Looked at many of these Ostrich feather floor lamps, so glad decided to opt for the Vax Lamp one.
Great customer services from Cathy and Aileen, answered questions before I ordered.
Ordered 170cm luxury with white feathers. Went for the more upright one, opposed to the one that branches slightly more to the side.
Arrived in two weeks from China, well packaged. Did come with lightbulbs , but decided to change them for large white globe ones, so look like eggs..
Good experience , would recommend. Many thanks.

The light is perfect for my location.
Ordering and shipping timing was right on.

The lights I purchased look beautiful on my paneled bedroom wall. The only thing I didn't like was that it took too long to get to me. I waited 2 weeks to receive the item.