Ease of order and everything arrived in good condition as scheduled. Carpets had 6 years of grime to contend with but came up looking almost as good as new with a single wash. Our house looks lighter... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to order online and quick delivery. Can see a few enhancements/modifications from previous models mainly to do with the cord clip. Not sure yet how sturdy the handle will be but, having bought di... See more
Used a link from Vax to initiate a What’s App chat. Initially directed to a Bot with a menu to clarify reason for contact. Then held in a queue for an agent. Within a few minutes Lee messaged to help.... See more
Elizabeth was very helpful and handled my complaint well. I was complaining about poor quality container for 4 litre of shampoo. Both of my containers had leaked from the bottom. Elizabeth also sen... See more
Company details
About Vax UK
Written by the company
Vax was founded in 1977 by British entrepreneur, Alan Brazier, in his home town of Droitwich, Worcestershire. The brand shot to fame with the launch of the iconic orange tub carpet cleaner, and since then Vax has become a market leader in floorcare products. Still based in Droitwich, the Vax team have developed and innovated a range of products to now include vacuum cleaners, carpet washers, steamers, hard floor cleaners and solutions.
The success of Vax has been driven by the belief of listening to customers and keeping the end consumer in mind. As experts in floorcare for over forty years, Vax has never stopped striving to make cleaning quicker, easier and more effortless.
Free Next Day Delivery
Nominated and free next day delivery options available.
Available on product orders to mainland UK, received Mon – Fri before 7pm.
(Terms and conditions apply and can be viewed here https://www.vax.co.uk/terms-and-conditions)
Contact info
Artillery House, Heritage Way, WR9 8YB, Droitwich, United Kingdom
- 0330 026 8455
- https://www.vax.co.uk/contact
- www.vax.co.uk
4.7
Excellent
70K reviews
Asks customers to review
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So pleased
So pleased. Brought up the carpets beautifully. Fast delivery too. Thank you.
25 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor quality stick hoover
I have purchased the vax home pro cordless cleaner in July 2026 when it was on offer. This review is purely on the product as I have several other products like carpet cleaners and hoovers as well as positive experiences with customer services. This purchase was to replace a Dyson stick hoover DC58 which was quite old. The Vax is the poorest stick hoover I have had the suction is no better and probably inferior to a 10 year old stick hoover and the battery time is no better. To be honest I wish I hadn’t thrown away the box as I should have returned it.
25 September 2026
Unprompted review
Reply from Vax UK
Hello Stephen,
Thank you for your review , we really appreciate you being a loyal Vax customer.
I am sorry to read of your HomePro experience.
I have sent you a request for more information so we can discuss this with you.
I look forward to your reply.
Kind Regards,
Ben,
Customer Experience Team.
Next day delivery which is always a…
Next day delivery which is always a bonus hassle free ordering & was kept informed.via emails
25 September 2026
Niall the customer service advisor was…
Niall the customer service advisor was great and really helpful sorted my issue straight away
25 September 2026
Unprompted review
So far really pleased with my cordless…
I am really pleased with my cordless hoover so far; it works great. I had difficulty with the delivery, but that was more with DPD than VAX. VAX's customer service was actually helpful and good.
25 September 2026
This is my second Vax floor cleaner I…
This is my second Vax floor cleaner I also have the smaller spot cleaner.
I found they work effectively leaving my carpets clean and refreshed.
24 September 2026
Interaction with ease
Interaction with Kim was perfect, she understood the problem and how to rectify it. Feeling like a valued customer and being able to resolve easily and in a timely manner is just what we like. Thank you
25 September 2026
Unprompted review
Battery failure just 50 days out of warranty..
Very disappointed to have my One PWR battery fail just 50 days out of the warranty period and be pointed towards a replacement at £63 as the resolution. As I own both a Glide and a Blade it’s even more disappointing that my brand loyalty appears to count for nothing.
25 September 2026
Unprompted review
Reply from Vax UK
Hello David,
Thank you for taking the time to leave us a review.
I am sorry to hear of the issue with your battery.
I have sent you a request for further information to look into this for you.
Kind Regards,
Ben,
Customer Experience Team.
Top customer service
Ben was a great help! Didn’t make me try lots of different things, just asked me to check one thing, confirmed issue needed repair team to look. Quickly organised collection and very polite and patient too.
25 September 2026
Unprompted review
Efficient vacuum cleaner and excellent delivery
Corded vacuum is heavier than a rechargeable but is so much more efficient, less emptying or breaks for recharging. Ordering online and next day delivery were excellent.
25 September 2026
This is the second Vacs vacuum cleaner…
This is the second Vacs vacuum cleaner I have brought. Would highly recommend them.
25 September 2026
Good quality
Easy to order online and quick delivery. Can see a few enhancements/modifications from previous models mainly to do with the cord clip. Not sure yet how sturdy the handle will be but, having bought direct from VAX it has a 5 year warranty so should be fine. The suction power, even on the minimum setting without using the brush bar, is very impressive.
24 September 2026
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