Having been using Vapeology for all my vaping supplies for over five years, I can truly vouch for the consistent, superb service I have received .. the team of staff there are super friendly and defi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service from Kyle, he was very polite and helpful as well as giving me a lot of good information on my new device and an amazing deal on some vape juices. The shop itself has a chilled... See more
Company replied
Damo, great customer service, very lovely and knows what he's talking about. The shop was incredibly inviting and very vibey, I love how there's seating that gives a welcoming community vibe, overall... See more
Company replied
Very helpful staff, extremely patient and had outstanding knowledge. No hard sell, put my wife's wishes first. Will definitely use again, might tempt us away from Totally Wicked. The choice seems to b... See more
Company replied
Company details
Written by the company
Vapeology first opened in 2014 by owner Matthew Abercrombie. His mission was to find an alternative to smoking and to help as many people as possible quit by switching to vaping. In the early days, the media gave it a bad name, but as more testing by physicians has come about, like the Royal College of Physicians and being endorsed by the NHS, Vaping has come a long way in being the best cessation for quitting smoking. Vapeology has expanded massively, and due to customer support, we moved to a bigger store in 2019. We pride ourselves on our customer service and wouldn't be where we are today without our customers. The reviews we receive are truly heartwarming and fuel us to better ourselves every day. Thank you for all the reviews and support along the way. The vapeology family is forever growing.
Contact info
Vapeology, 2A New Street, ASHFORD, TN24 8UU, UNITED KINGDOM, TN24 8UU, Ashford, United Kingdom
- 08002118014
- info@vapeology.com
- www.vapeology.co.uk
4.9
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vapeology
Thank you for the 5-star review, Dan. We really appreciate your kind words and support.
Vapeology.
Reply from Vapeology
Thank you for the 5-star review. We really appreciate your support.
Vapeology.
Easy to use website and speedy delivery
14 April 2026
Reply from Vapeology
Thank you for the 5-star review, David. We truly appreciate your support.
Vapeology.
Great customer service
Great customer service (they rang to check when I accidentally ordered the same thing twice) and the products were excellent too.
13 April 2026
Reply from Vapeology
Thank you for the amazing 5-star review, Leila. We truly appreciate your support.
Vapeology.
Reply from Vapeology
Thank you for the 5-star review, Roger. Your support is very much appreciated.
Vapeology
Kitted me out with a great new vape and…
Kitted me out with a great new vape and it works like a charm
1 July 2025
Reply from Vapeology
Thank you for the 5-star review, Christopher. Glad we could help you with the new kit.
Vapeology.
Reply from Vapeology
Thank you for the 5-star review, Anthony. We really appreciate your support.
Vapeology.
Reply from Vapeology
Thank you for the 5-star review, Marta, and your kind words. We really appreciate your support.
Vapeology.
Amazing service as always
24 March 2026
Reply from Vapeology
Thank you for taking the time to support us, Richard. We really appreciate the 5 stars.
Vapeology.
Friendly and helpful staff, with beautiful new shop.
Entered the amazing new shop location today, and what a beaut it is! Without even mentioning the array of products they have, the new fit is stunning, with inviting relaxed decor, and freindly smiles from the staff, and even met the owner. They are all very approachable and are very knowledgeable about all thier products. Giving advice on what you want, rather than just selling products. Very helpful, friendly cheery team.
25 March 2026
Unprompted review
Reply from Vapeology
Thank you so so much for an outstanding review. We really appreciate you taking the time out of your day to support us with truly heartwarming words. This has really made our day.
Vapeology.
Reply from Vapeology
Thank you so much for the 5-star review, Sophie. We truly appreciate your support and feedback.
Vapeology.
E liquids
Excellent service quick on delivery always order from them would remend to my family and friends
12 March 2026
Reply from Vapeology
Thank you for the 5-star review, Suzanne. We really appreciate your support, and thank you for spreading the love with family and friends. Word of mouth is a massive help for us.
Vapeology.
Thank you Vapeology… The website was so…
Thank you Vapeology… The website was so easy to use and the OXVA NeXlim Pod Vape Kit is spot on. Thank you guys!
5 March 2026
Reply from Vapeology
Thank you for the outstanding 5-star review, Gavin. We are really pleased that you have had a great experience with our website and are enjoying the Nexlim kit. It really is one of the best devices we currently have in stock.
We look forward to helping you with all your online orders with us.
Vapeology.
Easy to navigate website
Easy to navigate website. Very prompt delivery. Very very well packaged to avoid any damage in transit. Absolutely spot on. Couldn’t have asked for more
2 March 2026
Reply from Vapeology
Thank you so much for your kind words, Hayley. As an independently run business, we run the website from our store and always put the highest level of care and customer service in our online orders, as we do for our customers in-store.
Its truely heartwarming to know how happy you are with us.
vapeology.
Reply from Vapeology
Thank you for taking the time to give us a 5-star review, Nick. We really appreciate your support.
Vapeology.
Great severice and people
23 February 2026
Reply from Vapeology
Thank you for the 5-star review ricky, Ricky. Your support is truly appreciated.
Vapeology.
Great vape shop who I use all the time
Great vape shop who I use all the time. Great customer service and team in there
21 February 2026
Reply from Vapeology
Thank you for the 5 star review Jamie, we really appreciate your support.
Great knowledge
Great knowledge, and so helpful, nothing was too much effort for them.
9 February 2026
Reply from Vapeology
Thank you for the 5-star review, Darryl. We really appreciate the support. We always pride ourselves on going above and beyond to help our customers.
Vapeology.
Always helpful.
29 January 2026
Reply from Vapeology
Thank you so much for the 5-star review, John. We appreciate you taking the time to give us your feedback.
Vapeology.
Reply from Vapeology
Thank you for the 5 star review, Peter. We really appreciate you taking the time to support us.
Vapeology.
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