Vans Reviews 

I have worn vans for almost 30 years. They are my favorite brand for sure, but I had to make the difficult decision to stop buying them recently. My last 3 pairs wore out very quickly. I’m talking less than 3 months of wearing after work and on weekends. I heard that the company was sold to someone else, but either way, the quality is trash now and I wouldn’t recommend anyone buy from them unless you want to spend 90 bucks on a new pair every 3-4 months.

Horrible customer service. Poor quality and durability and vans doesn't stand by their products.

I purchased the Chukka Low shoes about 6 months ago but only started just wearing these about 2 months ago. The shoes are already falling apart with normal day-to-day use (no skating) and Vans is refusing to stand by their product. What a joke. These are meant to be a "pro model skate shoe" and they cant even handle walking..

You're better off spending your hard earned money on a real skate company like Es, Lakai or Emerica.

Awful customer setvice and attitude to clients

I ordered customised shoes and they came faulty and they refused me to provide a refund

Don't order from them, they are scammers not a company

Spent $130 on customers back in April. It's only June and the soles are separating in multiple spots and the fabric started to rip in one. Contacted customer service numerous times and haven't heard a thing. I only purchased this pair because my last pair of vans that were only $80 lasted me 2+ years because they started to wear. They only wore down on the inside of the shoe, not separating from the soles like my new expensive pair. I'm extremely dissapointed that I now have to find a new show brand as vans were at one point my favourite shoe.

Excellent service and also excellent dervice in customer service. I recommend vans for the next shopping experience.

Ordered some trousers from their website. Payment went through with PayPal but website kept saying there was a problem with my information. Made a complaint online and was told a few days later that it was because they only deliver to residential addresses and wouldn't send to my work address - although you're able on the website to have a different billing and delivery address? Frustrating experience, especially as I've had items delivered by them to my works before. Still don't know what's happened to my money. Extremely poor for a big company like Vans.

I want to return the new shoes I bought yesterday online because their size is small, but even though I entered all the correct information on their website, they give a wrong warning and do not give me a return label. Also, the shoes definitely look fake. I will definitely not shop from this brand again and I will tell those around me.

I ordered some shoes from Vans few days ago. Had no notification that my delivery was scheduled for thursday. On Thursday i received info about a failed delivery (nobody every tried to contact me - no calls, no messages about courier's trying to access building). So i checked the tracker and it said "next try to deliver is scheduled in next 2 business day". Next morning it was updated to "delivery was scheduled for Friday". So i spent the whole morning by the window waiting for the courier to come... nobody came. and at 10am tracker was udated with info that my package was returned to sender due to failed delivery (DELIVERY THAT NEVER HAPPENED????). I contacted support and they said "oh, contact sender." NICE JOB GUYS!! never order vans online. you wont receive your order.

I have bought some things online recently and dear god what disgraceful quality it was!

Shoe soil became loose after wearing shoes 3 times....
Sweatshirt material became discovered as well as got these lints all over it. This happened only after 3 wears and 2 washes (as recommended on the label)

Order No 67753348

Vans Customer service refused to accept return for refund stating this is normal wear and tear....

Will get my Credit Company to deal with these scammers

This place has such a great vibe. Greeted right away, and my needs were exceeded. Customer service was very friendly

VANS sent out two different deliveries for one order.
Order was received by YODEL, but Shoes were missing.

Launched investigations to YODEL and VANS.

VANS response via the chat was that they will look into it.

Received and email to state that they have passed it onto the Investigations team.

Then received an Email stating that we don't get a refund, we must claim it back from our Payment company / Bank and closed the investigation, without any information, updates or queries.

Shoes were meant for Father's day, but now we are left fighting for our money back for the shoes we never received.

All we wanted to know and provide evidence that this was indeed sent by the relevant warehouse or for them to at least give us out money back after they have confirmed that it left the warehouse and that YODEL must pick up the bill.

Either way, why should we as customers who have proof of delivery suffer?

It is the 20th century and Technology can prove it, so why not use it?

They just take money and they don't do anything afterwards.

Unlikely to spend with them again even though it will sadden me as I like the product, but cant trust them now.

They arrived almost a week after expected time, and when they did arrive they were filthy and looked worn!! Not only that but the insole is cute in half and they look fake! Terrible experience with Vans, won’t be buying from them again.

Material ripped on one trainer in 3 places near the sole what wasn't wear and tear as had them only for 6 weeks and they haven't been worn much .First rip appeared 2 weeks after getting them. It was a faulty material or attachment. I contacted vans directly and they refused to send a new pair or refund it though there should be 2 year warranty.

I bought UltraRange Exo shoes and in 6 months fabric has a tear. There is not even much wear at the bottom of the shoes because I wore them not much for 6 months. When I send photos to customer service, they said it is due to wear and tear. I have shoes from other brands and never had something similar for years let alone in 6 months. I would not recommend their expensive and very poor quality shoes.

Vans are my favourite shoes but I had to interact with the customer support team the other day, they left my issue unresolved and just stopped replying

Purchased a set of shoes that ended up being way too big. I notified Vans for return and they sent a shipping label. Shoes went out same day. I am now at two months awaiting my refund.

Have not heard anything from vans tried contacting them no response. Way to go customer service. Thanks for the experience…

Have bought hundred of products in the past no issues. Contacted customer service about an issue with the latest pair of shoes they were absolutely no help.

Bought a pair of VANS less than 1 year ago and already falling apart. The white trim has come away and looks cheap. The quality is similar to any cheap non-branded shoe. Definitely won't by buying another pair and will look elsewhere for less money. Bye bye Vans.

Would not buy anything out this web site again .customer service is terrible don’t want to listen said shoe is customised far to tight my grand child can’t get them on

Incorrect items, asked if i reorder will they be wrong again or can someone help out. Got no response, likely wont get one. Zero service whatsoever. Making regret treating myself.