VANR Reviews 

305
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive management team, noting that leaders are approachable, clear in their communication, and always ready to help drivers succeed on their routes. People also appreciate the consistent work opportunities, flexible scheduling options, and strong team environment that makes daily delivery operations smooth and rewarding. Some reviewers were not happy with the intense workload, noting that the job can sometimes feel overbearing or demanding during busy periods. However, most individuals emphasize that staying focused, managing time properly, and following company protocols helps overcome these initial operational challenges effectively.

What people talk about most

Staff

Reviewers mention positive feedback about staff and consistently highlight the supportive management team and... See more

Service

Consumers find service to be positive, highlighting professional management, reliable and fast deliveries,... See more

User experience

Clients share positive opinions on user_experience, highlighting consistent work and a friendly collaborative... See more

Customer service

People report positive experiences with customer service, noting that management and colleagues are... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, describing it as a structured, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vanr is an excellent company to work for. It is well structured, organised, and provides a positive working environment where employees feel valued. The management team is approachable, supportive, an... See more

Company replied

Rated 5 out of 5 stars

I have been partnering with VanR for a year and have really enjoyed the experience so far. You get consistent work and get to collaborate with a friendly team. There are also financial bonuses for doi... See more

Company replied

Rated 5 out of 5 stars

I joined VANR in September 2024 and this is a second time to tell about my experiences.VANR is equal opportunity environment. You follow the policy set up and driven by the helpful managers you’ll hav... See more

Company replied

Rated 5 out of 5 stars

“I am happy working with the VANR team. Even though the job can be busy, the team and managers make communication easy. When I have an issue, it’s usually resolved quickly. The performance system is c... See more

Company replied


Company details

  1. Transportation Service

Written by the company

VANR Ltd is a ‘live’ delivery mobile phone app that connects consumers to the nearest ‘man with a van’ for any purpose at any time, using an integrated GPS system. The VANR app provides a flexible & professional service for consumers and businesses a...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

305 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(305)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional company

The company is very professional and management taking care of the employees.

10 June 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 5 out of 5 stars

Helping the driver

Helping the driver
Clear with work router
I like how they work and communicate with driver and personaly I would like to work 6 days I hope they improve that department

3 June 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 5 out of 5 stars

Winston Richard morrison

I Ave joined VANR company in January 2025. I find it so good and professional and everone really helpful i am so happy to joining the team.

28 May 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 1 out of 5 stars

MODERN DAY SLAVERY

I started working at VANR thinking I’d be making decent money — what a joke that turned out to be. I walked in full of hope, only to be thrown into the biggest scam of a “job” I’ve ever experienced. Nathan and Fabian pretend to be nice, friendly people, but don’t fall for it — behind those fake smiles, they’re only interested in themselves and making VANR look good. No wonder VANR barely scrapes the bottom of the Amazon rankings — it’s all smoke and mirrors!

They absolutely force you to work yourself into the ground. Constantly understaffed, they’ll guilt-trip you into working 6, even 7 days a week, just to keep their broken operation afloat. I worked 6 days a week, week after week, and STILL barely scraped together any money. They love to split your route — cutting your wages in half — then have the audacity to blame you for “concessions”. What concessions? The only thing I conceded was my time, energy, and sanity.

And just when you think your shift is over? Nope. They’ll hound you to support other drivers — usually the lazy ones — or claim Amazon “demands” that you stay longer. I’d do my job, finish my stops, do the van check and log off. End of story. But not for Nathan or Fabian — they’d blow up my phone with calls, basically trying to bully me back into working more. I stopped answering. I couldn’t be bothered anymore.

They even started sticking my name down for shifts I never agreed to. If I said I wasn’t available, they’d start begging or guilt-tripping me into working. During Christmas? Forget having a life. You work whenever they say — no ifs, no buts. You’re a robot to them.

Let’s talk about the vans. The ones they hand out at first? Absolute scrap. Dusty, broken, falling apart. They’ll promise you a new van once you “prove yourself” — total lie. They’ve got new vans sitting there doing nothing, while you’re out there in something that feels like it should be in a scrapyard.

You find damage on a van and report it? BAM — it’s your fault. Say goodbye to a chunk of your already pathetic wages. I was told I’d earn £800 a week — biggest lie ever. They said they pay £1 per parcel. Another lie. Just a ploy to make you rush and break your back doing more stops. And the “£2 per parcel for support”? Never saw that money. Not once.

After all that, my payslip? Struggling to hit £500 — for 6 DAYS of work! If you pay rent, have a family or any sort of life to support, forget it. VANR will financially and mentally ruin you. Their management is toxic and manipulative. Fola, another so-called manager, tried to intimidate me with legal threats just because I was new and learning. No patience, no support — just pressure and scare tactics.

VANR are modern-day exploiters. They prey on hard-working people, dangle fake promises in front of them, then bleed them dry. They are a walking HR and legal nightmare and should be investigated from top to bottom. If you’re even thinking about working for VANR — run the other way.

1 January 2025
Unprompted review
VANR logo

Reply from VANR

Dear Reviewer

We’re disappointed to see this review, particularly as we have no record of you ever being contracted to VANR in any capacity.

We take false claims seriously and feel it’s important to provide clarity for others reading this.

VANR has proudly operated for over 9 years as a trusted Amazon delivery partner. We are consistently ranked among the top 3 performers in our region—a position earned through hard work, operational excellence, and treating our drivers fairly and respectfully.

We currently work with over 70 active drivers, many of whom have been with us for years. They choose to stay with VANR because of the supportive culture, consistent earning opportunities, and performance-based rewards we provide.

To address some of the claims made:

Employment & Deductions: Since you’ve never worked for VANR, the wage and deduction claims made are unfounded. That said, for legitimate drivers, we operate with full transparency—any deductions are clearly outlined in agreements and only applied when appropriate, such as for vehicle damage.

Schedules & Shifts: We never force drivers to work beyond what they agree to. Extra shifts—especially during peak periods—are always optional, and many drivers welcome the chance to earn more.

Bonus & Support Pay: We do offer support pay and bonuses, as confirmed by many of our team members in their own words.

Vehicle Standards: Our vans are maintained regularly, and all drivers are encouraged to report any issues, which we address swiftly. Newer vehicles are assigned fairly based on availability and performance.

Management Culture: Our team is here to support, not pressure. In fact, many of our drivers have developed within VANR into leadership roles—something we take great pride in.

We regret that such serious and inaccurate claims were posted publicly without any attempt to resolve or verify them directly. Nonetheless, we wish you the best in your future endeavors.

To those considering working with us, we encourage you to speak to our current team, read verified reviews, and judge for yourself. We remain committed to fairness, transparency, and delivering both excellent service and a positive working environment.

— The VANR Management Team

Rated 5 out of 5 stars

A trustworthy company with excellent…

A trustworthy company with excellent communication. I am very satisfied with my job

21 May 2024
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 5 out of 5 stars

Since I’ve joined the team has been…

Since I’ve joined the team has been very welcoming and the OSM has been very helpful

20 May 2025
Unprompted review
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Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 5 out of 5 stars

VANR is among the UK's leading…

VANR is among the UK's leading logistics companies, specializing in parcel delivery.

I highly recommend VANR to anyone seeking a career in logistics.

As a new employee, you'll value the high-quality service they offer to customers, and you'll find the management team to be supportive and genuinely dedicated to your growth. The company provides real opportunities for advancement and professional development, making it an excellent place to build your future.

20 May 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 5 out of 5 stars

Working with VANR

Working with vanr has helped me gain alot of new skills which can be very useful for the future as well as showing me how to progress in work ethic.

6 May 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 2 out of 5 stars

When you start working with the…

When you start working with the company, it all seems perfect and great. The team are really helpful there but they just trick you into liking the position, specially if you rent their vans. I have worked for them for half a year, I have not made any profit at all, they either charge you for damages, you get charged for PCNS it is not really worth it. Once they realise that you are getting paid enough they will either give you a half-route or leave you on stand-by without reasoning.

2 March 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for sharing your feedback. We are sorry to hear that your experience with our company did not meet your expectations, and we take your comments very seriously.
We are committed to full transparency regarding our van rental agreements, which clearly outline the contractor's responsibilities, including liability for damages and parking fines, as is standard practice for vehicle hire. We also provide information on seasonal work variations and do our best to plan routes to be as efficient as possible.
We understand that contractor profitability is key, and we use all feedback to review and improve our processes. We regret that you did not find this to be a profitable experience and wish you the best in your future endeavors

Rated 4 out of 5 stars

Been with the company for a couple of…

Been with the company for a couple of months now. Staff are friendly and helpful.

29 April 2025
Unprompted review
VANR logo

Reply from VANR

Hello

Thank you for your positive review.
We really appreciate you taking the time to share your experience with VANR.

Kind regards,

VANR Ltd

Rated 5 out of 5 stars

VANR

I have been working here for a few months now and the work has been consistent and rewarding, even after Christmas time when it’s busiest it seems to not have slowed down, there is great weekly incentives to up the income on a weekly basis. The team are great and the management have been supportive from the start, very happy to have joined.

11 March 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for the review. Your services are greatly appreciated

Rated 5 out of 5 stars

Working at VANR

Great company to work for, the management team are very helpful, professional and friendly, the team at VANR make every day at work run smooth, your queries are always handled efficiently and you never feel ignored. Very organised and the training provided really makes things a lot easier when you get started on your own!.

18 February 2025
Unprompted review

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