When I returned to the UK after living on US island for ten years, I had a low credit rating which made everyday life a little difficult. I still had my bank account and this helped me get a Vanquis c... See more
Company replied
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See what reviewers are saying
Ive found vanquis to be a very fair and reasonable banking company. Occasionally i pay the minimum payment and it seems to trigger emails and text warning of high interest etc and constantly suggest... See more
I have been with Vanquis since 2016, they’ve alway been a really good way to spread the cost of bigger purchases for me. The fact they offer balance and cash transfers is a bonus too. It was a simpl... See more
Company replied
I have my Vanquis account over 10 years, they help me build my credit score, increase funds have been made available went needed. Great customer services. I would recommend to all. Great experience wi... See more
Company replied
4.4
Excellent
44K reviews
Asks customers to review
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Always helpful good customer service
1 October 2026
Reply from Vanquis
Hi Brian. We are so happy to hear that our team was able to provide you with such helpful assistance! We truly appreciate you taking the time to share your positive feedback with us.
James - Customer Experience
Reply from Vanquis
Thank you Diane, for taking the time to leave your review. We're glad you enjoyed your experience with our smooth service.
James - Customer Experience
Smooth transactions
There was no hassle or complication in using vanquis, in the country or abroad. All my transactions went smooth with no concerns at all.
26 August 2026
Reply from Vanquis
Hi Norman. We're so happy to hear that your experience using your card has been seamless both at home and abroad! It's wonderful to know that all of your payments went smoothly without any issues. Thank you so much for taking the time to share your positive feedback!
James - Customer Experience
Reply from Vanquis
Hi Elena. Thank you for your 5 Star Review. We are pleased to hear you are happy with the card. Your review is greatly appreciated.
James - Customer Experience
Always upfront with all options…
Always upfront with all options explained, no hidden fees or interest changes. A great company who seem to value their customers.
9 October 2026
Reply from Vanquis
We are so pleased to hear about your positive experience! Transparency and honesty are deeply important to us, so it is wonderful to know that you appreciate our clear communications and feel valued as a customer. Thank you for sharing your feedback with us.
James - Customer Experience
Reply from Vanquis
Thank you so much for the 5-star rating! We are thrilled to hear that your experience with our platform has been seamless and hassle-free. Your positive feedback means a lot to our team, and we will keep working hard to ensure everything continues running smoothly for you.
James - Customer Experience
Reply from Vanquis
Thank you so much for the 5-star rating and wonderful feedback. We are thrilled to hear that you are having such a positive experience with our services and appreciate your high recommendation.
James - Customer Experience
Reply from Vanquis
We are so glad we could step in and assist you when you needed help the most. Thank you for your review.
James - Customer Experience
Always helpful
Vanquis card services have helped me to a better credit score and they have always been very supportive of things are not going so smoothly
9 October 2026
Reply from Vanquis
Hi Arthur, We are so pleased to hear that we have been able to support you in improving your credit rating and that our team has been there for you whenever things have gotten challenging. Thank you so much for taking the time to share your positive experience and kind feedback!
James - Customer Experience
Vanquis for me is the best card
Vanquis for me is the best card coming to my life i recommend for every person.
9 October 2026
Reply from Vanquis
Hi Jean - It is wonderful to hear how much value our credit card has brought to your life. Thank you for taking the time to share your recommendation with others.
Rachel - Customer Experience
I really like Vanquis there app is…
I really like Vanquis there app is really easy to use and when I applied for the card I got a instant decision and has been great in helping build my credit report
9 October 2026
Reply from Vanquis
Hi Mark - We are delighted to hear that you had a smooth application process and received a quick decision. It is fantastic to know that the mobile app is working well for you and that we can support you in building your credit score. Thank you for sharing your great experience with us!
Rachel - Customer Experience
Reply from Vanquis
Hi Sandra - We appreciate your feedback and are so glad to hear that our team was smooth to work with and provided great assistance. Thank you for sharing your positive experience with us!
Rachel - Customer Experience
Reply from Vanquis
Hi Patricia - Thanks so much for your 5-star review. I'm pleased everything is ok for you!
Rachel - Customer Experience
Reply from Vanquis
Hi Philip - We are so pleased to hear that you are having such a great experience with your card. Thank you so much for taking the time to share your positive 5-star feedback with us!
Rachel - Customer Experience
Good service
2 October 2026
Reply from Vanquis
Hi Ravikumar - Thank you so much for your 5-star review. I'm so pleased you feel Vanquis are providing a good service!
Rachel - Customer Experience
Reply from Vanquis
Hi Ian - We are glad you enjoyed your experience with our smooth process and appreciate the recommendation.
Rachel - Customer Experience
Am being charged very high interest…
Am being charged very high interest every month😡😡😡
3 September 2026
Reply from Vanquis
Hi there - Thank you for sharing your feedback with us. Interest rates are influenced by a variety of factors. We strive to set rates that are fair and competitive while ensuring we can continue to provide quality services to all our customers.
If you would like to make a complaint, please get in touch and we'll investigate it for you.
Phone: 0330 099 300 and a member of the team will happily assist.
Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Rachel - Customer Experience
It was easy to apply very helpful
1 October 2026
Reply from Vanquis
Hi Karen - We are so glad you had such a smooth experience and found our service so beneficial! Thank you for taking the time to leave us a wonderful five-star review; we truly appreciate your support.
Rachel - Customer Experience
Very good at offering limit increase to…
Very good at offering limit increase to deserving customers and keeps an eye on your account against fraud.
2 October 2026
Reply from Vanquis
Hi Alex - We appreciate your positive feedback and great rating! We are so glad to hear that you are pleased with our account security measures and our approach to credit limit updates.
Rachel - Customer Experience
Blatant racism
I went to open an account but given every and I mean EVERY image of their customers showed either a black man woman or couple I can only assume they do not want non blacks as customers. This would appear openly racist
In answer to your response - No I don't want to make a complaint as I have simply invested my money elsewhere although I think in this day and age being so overtly racist is quite incredible
8 October 2026
Unprompted review
Reply from Vanquis
Hi there - Thank you for taking the time to share your feedback with us. We value inclusivity and aim to serve individuals from all backgrounds.
If you would like to make a complaint, please get in touch and we'll investigate it for you.
Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Rachel - Customer Experience
The Trustpilot Experience
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