When I returned to the UK after living on US island for ten years, I had a low credit rating which made everyday life a little difficult. I still had my bank account and this helped me get a Vanquis c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ive found vanquis to be a very fair and reasonable banking company. Occasionally i pay the minimum payment and it seems to trigger emails and text warning of high interest etc and constantly suggest... See more
I have been with Vanquis since 2016, they’ve alway been a really good way to spread the cost of bigger purchases for me. The fact they offer balance and cash transfers is a bonus too. It was a simpl... See more
Company replied
I have my Vanquis account over 10 years, they help me build my credit score, increase funds have been made available went needed. Great customer services. I would recommend to all. Great experience wi... See more
Company replied
4.4
Excellent
44K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vanquis
Hi Joe - We are happy to hear that our product was simple for you to apply and use without any trouble. Thank you for your review.
Elle - Customer Experience
Easy to use no problems
14 October 2026
Unprompted review
Reply from Vanquis
We are glad you enjoyed your seamless experience and thank you for your kind feedback regarding how simple our product is to operate.
James - Customer Experience
This credit card helps with my…
This credit card helps with my financial lack of money sometimes
17 September 2026
Unprompted review
Reply from Vanquis
Hi There - Thank you for your rating. We are glad to hear our card supports your budget when needed.
Elle - Customer Experience
Can not down new app I must have tried…
Can not down new app I must have tried dozens of times took bought new iPhone the shop wasn’t able to down load it get as far as verifiny my email address goes no further . Apart from this issue every is working fine
13 October 2026
Unprompted review
Reply from Vanquis
Hi Patrick - We understand your frustration with the app. I'm sorry to hear this. We have a dedicated team on hand to capture any issues that arise and to provide a resolution as soon as possible. For further support, please email us at vanquisappsupport@vanquis.com or give a call to 0330 099 3065 between 9am-4.30pm and a member of the team will happily assist.
Elle - Customer Experience
always there when needed and never push…
always there when needed and never push you into overextending the credit you need
13 September 2026
Unprompted review
Reply from Vanquis
Hi Keith - We are glad you enjoyed your experience. Thank you for your review. We always aim to provide responsible support.
Elle - Customer Experience
Allways clear and concise
Allways clear and concise, 99% of things can be done via the app, when you do need to speak to somebody it’s easy and they are very helpful.
13 October 2026
Unprompted review
Reply from Vanquis
Hi Neil - We are happy to hear that our digital tools make managing your tasks so smooth and that our team provides great support whenever you need assistance. Thank you so much for sharing your great feedback.
Elle - Customer Experience
Great card and good customer service
Great card and good customer service
13 October 2026
Unprompted review
Reply from Vanquis
Hi Joanne - We are glad you enjoyed our product and received helpful support from our team. Thank you for your review!
Elle - Customer Experience
Reply from Vanquis
Hi There - We're happy to hear that you love our overalls! Thank you for sharing your great feedback with us.
Elle - Customer Experience
Reply from Vanquis
Hi Michael - We're glad you enjoyed your experience with our team and appreciate your wonderful feedback about our financial assistance.
Elle - Customer Experience
Vanquis is great for credit cards + first one
App works well, customer service is good, amounts of credit is good, putting snoop that seems dodgy, offering limits above payments levels thats not a good thing actually, card works well in other countries very good! Blocking card when valid for the evening was annoying....staff are good on customer service though....
13 October 2026
Unprompted review
Reply from Vanquis
Hi there! We're happy to hear that our application, international features, and supportive team met your expectations. Thank you for sharing your thoughts with us. We also recognize your concerns regarding spending limits, security checks, and account features. Protecting our members while providing responsible credit options is a priority, and we continually review our safety protocols and account offerings to ensure a smoother, more reliable experience for everyone.
Ruk - Customer Experience
Really fast setting up and the…
Really fast setting up and the transfers were very quick also great service
13 October 2026
Unprompted review
Reply from Vanquis
Hi Paul - We are glad you enjoyed your experience with our swift onboarding and rapid data movements. Thank you for your review.
Ruk - Customer Experience
Threatening
I received a threatening e-mail from Vanquis saying if I didn't use my card they would close my account. That is making people borrow money. Vanquis are supposed to be responsible lenders.. Forcing me to use my card is not acceptible! THIS COMPANY IS NOT AT ALL RESPONSIBLE!!!.... AVOID!!
13 October 2026
Unprompted review
Reply from Vanquis
Hi Steve - Thank you for taking the time to share your feedback with us. We hear your concerns regarding the communication you received about account inactivity. It is certainly not our intention to make anyone feel pressured into using their card.
I can see you have already raised a complaint. Please allow up to 56 days for a resolution to be provided. If you're still unhappy with the resolution, please seek further support with the financial ombudsman service.
Elle - Customer Experience
Exemplary Service
Excellent customer service,online app is very easy to use.Been with Vanquis a few years now, and I'm very happy with them.
13 October 2026
Unprompted review
Reply from Vanquis
Hi Diana - Thank you for taking the time to share your feedback. We are happy to hear that you find our digital services user-friendly and appreciate our support over your years with us.
Elle - Customer Experience
Helpful staff
Helpful staff, easy to use app, keeping me updated regularly.
13 October 2026
Unprompted review
Reply from Vanquis
Hi Lyle - We are glad you enjoyed your experience with our helpful team, app, and updates. Thank you!
Elle - Customer Experience
My experience in vanquis was great
My experience in vanquis was great. I been this Vanquis card since 2022 and they upgraded my limits and help me out that time when I have emergency travel back home. Thanks to vanquish
4 August 2026
Unprompted review
Reply from Vanquis
Hi Anna - We are glad you had a positive experience and that we could support you with a higher credit line during an urgent trip. Helping our customers when unexpected needs arise is very important to us. Thank you for taking the time to share your kind feedback with us.
Rose - Customer Experience
Very nice company I am gald I went with…
Very nice company I am gald I went with you to build my credit score up thank yous
13 October 2026
Unprompted review
Reply from Vanquis
Hi Pauline - We are glad you enjoyed your experience with us. Thank you for your feedback, and we are so happy we could help you build up your credit score.
Rose - Customer Experience
knowing i always had my card to bk me…
knowing i always had my card to bk me in a emergency , thank you vanquis x
7 October 2026
Unprompted review
Reply from Vanquis
Hi Denise - We are glad you enjoyed your experience with us and appreciate knowing our card provided security.
Rose - Customer Experience
Great communication very clearly…
Great communication very clearly explain any offers,issues if there are any !!very good reliable company to deal with
13 October 2026
Unprompted review
Reply from Vanquis
Hi Anne - We are happy to hear that our clear updates and reliable service met your expectations. Thank you for your feedback; we appreciate your support.
Rose - Customer Experience
A very good card to use it love it
13 October 2026
Unprompted review
Reply from Vanquis
Hi Hazel - We're glad you enjoyed your experience with our product and appreciate your great feedback.
Rose - Customer Experience
Reply from Vanquis
Hi there - Thank you so much for taking the time to leave us a five-star review, we truly appreciate your support.
Rose - Customer Experience
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.