VanMoof Reviews 8,656

I have a VanMoof since 2021, first a S3 and now a S5.
My S5 has been at the repair shop for more than 40% of the time I've owned it.
The customer service is the worst I have ever seen and they will very quickly blame their service partner and refuse to do anything.
DO NOT BUY A VANMOOF BIKE !!

I know it’s not the company I’ve bought my bike from anymore. But still it has the audacity to ask a review two times from me (I’m not a recent VanMoof owner). So there’s the review:
1. It took 6 months for the bike to be shipped to me (in 2022-2023)
2. Soon after the company went bankrupt, so no service, no theft insurance, every additional thing I purchased stopped working right away. I still enjoyed riding though
3. The bike’s software and hardware has bugs, though I encountered them not too often
4. It’s quite difficult to sell the bike now

Experience with Van Moof good so far. Bike performance good, and App performance great (albeit it eats the iphone battery if you keep the app open). Bike battery performance not as good as I had expected, but could be the cold weather - will keep an eye on it.

I think this is how an e-bike should ride. Love it!

Great bicycle. Lots of fun cycling with it and I love the design and simplicity of the technology. Compared to other bikes the price and value are very competitive.

Love the boost button super fast with ease. Love riding in the city, i get where i need go be real fast and not tired!! Realy enjoying my bike

One of the worst customer service and consumer experiences of my life. First S3 bike was dead on arrival so sent back. Second bike worked fine for a year/1000km before getting all sorts of errors and now a new e-shifter and battery is quoted as £800-£1000. Absolutely loved the bike when it worked but the technology is questionable to say the least.

New owner of the company replies like a robot - and customer service no better than the bankrupt predecessor.

I paid for my VanMoof bike, but it never arrived. After waiting three weeks with no delivery, my order was suddenly cancelled and I was only informed that a refund would be issued. I never received a clear explanation as to why this happened after such a long wait.

According to UPS, the bike was stuck in Brussels and never even attempted delivery to my address in Antwerp. I opened a claim with UPS, but they couldn’t provide any explanation either. Throughout these three weeks, I tried multiple times to contact VanMoof by phone and email, but received no response at all.

I only got a reply after the bike had already been returned to VanMoof’s warehouse in Germany — again, with no explanation. Last week, support finally emailed me telling me to simply place a new order. However, my original discount voucher can no longer be used, and I now need a new one to reorder.

I contacted VanMoof again several days ago asking for a new voucher, and once again I’ve received no response. I’m stuck in the same loop of poor communication and lack of support.

Extremely disappointing customer service and a very frustrating experience overall.

Smooth, reliable, happy rides

I'm really happy with Vanmoof S6 Open. I did not buy a rear luggage carrier yet but okay.

1. The ride is super comfy, I can go kms without really worrying about tiredness. At the same time I feel that my legs are losing calories. The engineering of the bike is amazing. I was in two minds whether to buy Vanmoof, Cube or Veloretti, and happy to make this choice.

2. The bike is very responsive to touch. The speed assistance comes in very handy. The tire unlocking feels slightly strange for the noise it makes (I hope it doesn't break anything). It feels like riding an intelligent bike.

3. The bike insurance was expensive. I am required to put 2 extra locks over and above the built-in lock. Vanmoof Theft service is of little use because if only bike frame (tires broken etc) is recovered (thanks to gps). they don't pay for vandalism. They also dont pay for accident insurance.

4. I had an observation on this new bike. When i went to unlock the bike outside the market, VERY strangely, the bike location was showing as far away in Vanmoof app, although bike was next to me. And therefore I couldn't unlock it. I wanted to call Vanmoof but ofcourse I couldn't find a number, let alone being 24x7. I expect more when i buy one of the most expensive bikes. Thanks to the partner who when delivering the bike summarized in 10 seconds, there is a pin and you can unlock it using the buttons. I gave it a try and it unlocked. Did someone do something to the bike? I dont know. It started working fine after restart.

5. Another thing is with the charging. Strangely even after bike is 100%, the charger keeps blinking red (implying bike is charging), there is no alert that the battery is full. But if i remove wire from the bike and put it inside back again, it shows green without delay! Clearly this is not working but who / how do I report to? Anyone interested to make improvements? They really need an active customer support that can be 'dialed in' and emailed 24x7 to help with the bike and hear/resolve app updates or bike updates. If something is wrong, it is difficult to take the bike back to reseller.

6. One more, the bike app is strange, it shows everything you need, looks classy but you can't see directions in the app. It shows an empty map with your location but not directions, that gives little use.

7. I wish they had taken back the mobile adapter they give, while reducing cost by 200 EUR or the cost of the adapter. The spconnect or peakmobile are useless for those not using specific mobile brands and further, they are not even useful for everyone. It is wasted bucks and I hope I can resell this part.

8. If you buy the bike from partner, it is easier to get their attention for repair. There are VanMoof partners are DENYING service (or making it impractical) if you did not buy from them (e.g. those buying from webstore).

Overall, I'm still happy with the purchase. I believe it can be better though.

My new Vanmoof came with a broken handle and since then I have received virtually no communication from them on how they plan to fix it.

See my previous experience 21-11-2025.

They explain how the pre-order incentive works. Nice but it didn't work for me that way.

In the meantime nothing is happening.
I explained, I paid twice and added proof of that but no response.

Then they say they will start sharing this internally. Can you please stop sharing and start solving.

And on top of that they send an email for accessoires. Hey folks I am waiting for accessoires for weeks, even months and do not hear a thing from VanMoof.

Are you guys really reborn?

Trying to get my S3 repaired, and there isn't a local repair shop within an hour's drive of where I live. Contacted Vanmoof about this, and they all they can say is "sorry, we hope you understand" without offering any kind of solution. Now I'm stuck with a broken bike. Such A joke. Do not buy from this company. Buy from a local bike shop where they can actually solve your problems and give you aftercare support.

I allready had a S3 and I was super happy with it, but the S6 is so much better. Faster, smoother, smarter. I just love it!

the VanMoof S6 is a joy to ride and an easy bike to recommend. If you’re looking for a stylish, high-tech, and reliable e-bike that elevates your daily commute, this one absolutely delivers. It’s more than just a bike—it’s a modern mobility experience.

Had my X3 for almost five years. I love this bike and whenever we’re apart (brake refresh, tire update, etc basic maintenance) I cannot stand riding anything else. The boost button is life.

I am riding my S3 already for 3 years and it still sparks joy every single day!

Apart from the hard saddle which my 64 years old backside has to get use to I am riding around with a big smile 😊 on my face

Delivery was very fast. Had my hesitations about the quality before purchasing but I have my VanMoof S5 for 1,5 years now and I still didn’t encounter any issues or errors. Rides super smooth and has great tech.