Delay is shipping not camunicated to shop. Came with a 2 pin plug on the charger, Ireland uses 3 pin. Had problems updating the firmware in my house. Eventually worked when I used mobile network. Stil... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I've had the bike for 2 weeks, it cycles like a dream. Unfortunately the kicklock doesn't work as it doesn't properly register if it's locked or unlocked. I have to keep resetting it which is really a... See more
Company replied
Just received my new VanMoof S5 last week – and I have to say, I’m absolutely thrilled! 🚴♂️✨ Delivery went smoothly, setup was super easy, and riding it is pure fun. A big shout-out to Joppe... See more
Company replied
The bike is great but there was a lengthy delay between placing the order (& indeed paying) & the bike arriving. This was blamed on a change in warehousing in Holland but was very annoying. I only had... See more
Company details
About VanMoof
Written by the company
In September 2023, we – McLaren Applied – bought VanMoof following its bankruptcy. At the new VanMoof, we’ve made it our mission to put our riders first. We've built a robust partner network and revamped our supply chain to keep riders moving.
We've refined the VanMoof S5 & A5 – our best electric bikes yet – intensified quality checks, upgraded the VanMoof app, improved our products and services and designed 68 new components. To stay up-to-date with our progress, sign up to our newsletter via vanmoof.com.
We've refined the VanMoof S5 & A5 – our best electric bikes yet – intensified quality checks, upgraded the VanMoof app, improved our products and services and designed 68 new components. To stay up-to-date with our progress, sign up to our newsletter via vanmoof.com.
Contact info
Amsterdam, Netherlands
- www.vanmoof.com
VanMoof S6
3.4
Average
9K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Looks great and when it works ....
Looks great and when it works .. it's super ..but regular bugs with various components .. issues getting spare parts for older models and prices for same ... unlikely to replace with same. such a shame
8 March 2026
Reply from VanMoof
Hi, thank you for your honest feedback.
We’re genuinely sorry to hear about the technical bugs and the trouble you’ve had sourcing parts for your bike.
If you’re open to it, please reach out to us via our Help Centre, we’d like to see if we can track down those part for you. We’d be happy to look into your situation more closely and assist in getting you back on the road.
Thanks again for taking the time to share your experience.
A well-made and easy to ride product
A well-made and easy to ride product. The only time it went wrong was an experience that I couldn’t fault after returning the bike to the manufacturers it was returned in full working order under warranty
8 March 2026
Reply from VanMoof
Hello Andrew, thank you so much for your feedback.
We're glad that you're enjoying your bike! We're sorry to hear that you've experienced an issue, but we're pleased that it was resolved smoothly and that you're back on the road again.
Your feedback means a lot to us, thank you again and happy riding!
Simply great
11 March 2026
Reply from VanMoof
Hello Daniele, thank you for your feedback, we're thrilled that you're happy with your bike.
Happy Riding!
Reply from VanMoof
Hi Michael, thank you for taking the time to share your feedback with us. We’re really sorry to hear this, it’s incredibly frustrating, especially after such a short time, and it’s not the experience we want for our Riders.
Please reach out to us directly, we want to make sure you get the right support and assist you in finding a certified service partner if needed.
Thanks again for sharing your experience with us. We really appreciate it and hope to get you riding smoothly again soon.
Van Moof S3 - Best Bike I’ve Ever Owned
My Van Moof S3 is, by far, the best bike I have ever ridden. I had the S2 for years and I’ve had my S3 for a few years now as well (I also have other bikes from BMC). There is no bike out there with the same iconic styling and the power, combined with the automatic shifting, is more than plenty for getting around the city and outskirts at speeds quite often faster than the car traffic. It’s very robust and the BigBen tyres absorb bumps and potholes with ease. One thing I love, which I think is not on the newer models is the actual travelling speed integrated into the frame in tiny, but bright, LED lights. This information centre is genius, easy to read while riding and far more informative than the newer approach of using some lights but without giving the actual speed. It would be great to see VM bring that back.
7 March 2026
Reply from VanMoof
Hi, thanks so much for sharing your thoughts with us.
It’s great to hear how much you’ve been enjoying the ride over the years!
It really means a lot that the S3 has stood out to you even alongside other high-end bikes. Hearing that it delivers such a smooth experience for both city cruising and longer rides is exactly what we love to see. And we’re especially glad it’s been holding up strong and keeping things comfortable, even when the road isn’t always perfect.
We really appreciate you taking the time to share your valuable feedback with us. Happy Riding!
Good overall but noticable issues
Brakes are pretty loud, the left led ring doesnt work and battery in app is not accurate. All this happened fresh out of the box...
7 March 2026
Reply from VanMoof
Hello, thank you for taking the time to share your experience with us.
We’re sorry to hear about the issues you’ve experienced. We recommend having your bike checked by a certified service partner so they can diagnose and perform repairs if needed. Our partner support team is here to assist you and the service partner every step of the way and we will do our best to get this sorted for you quickly.
Thank you again for sharing your thoughts with us!
5 stars with a tear in the eye
The driving experience is fantastic. You don't even notice the gear changes anymore. Hilly roads are barely noticeable. The phone holder and case are practical and well-made.
However, as a previous S3 user, I miss the matrix display and the fourth gear. I don't like the halo rings at all.
4 March 2026
Reply from VanMoof
Hello Thorsten, thank you for your feedback, we're thrilled to hear that you’re enjoying riding so much!
We also appreciate your comments regarding the changes compared to the S3. Feedback like this is very valuable and helps us continue improving.
Thanks again for sharing your experience. Happy Riding!
I've been asking for my validation code…
I've been asking for my validation code for over 2 months now. Sent them two items to verify, which they said I only needed one, yet I still haven't been able to ride my bike. I feel like this was nothing but a huge waste of money.... literally 20 plus emails, sent my receipt from the store, yet still nothing. I hate to say this, but I would steer clear of this company. Was so hopeful...
11 January 2026
Reply from VanMoof
Hello, thank you for sharing your feedback.
We understand the frustration this situation may cause. Please note that our processes require us to verify proof of purchase before we can generate validation codes. Please note that we’re not able to accept third-party receipts for this purpose. If the necessary documentation can't be provided, the previous owner will have to de-register the bike and generate the new validation code directly.
We appreciate your understanding and are happy to assist if you can provide the original proof of purchase so we can support you further.
S3 and S6: Always the same trouble
I’ve owned two S3 for four years. Four years of constant trouble with the battery and cartridge. Now I’ve swapped one S3 for an S6. What’s happened? I’ve ridden it for two days. Now the bike has been in the workshop for a week. It’s ‘dead’ – no power, no way to charge it. Rien ne va plus! The workshop can’t find the fault and is waiting for an ‘update’ from VanMoof. But nothing’s happening. Forget it! Absolutely not recommended!
4 March 2026
Reply from VanMoof
Hello Bernd, thanks for sharing your experience.
We’re sorry that your bike has not been working as intended. We want to make sure this is properly looked into so you can get back on the road with confidence. We’re working closely with our service partners to move cases like this forward and find a lasting solution.
If you haven’t already, please reach out to our support team so we can take a closer look at your specific case and help get this resolved as quickly as possible.
Bike went broken after 3 weeks
I had the s3 and bought the newest one (i think it is called the s6) 3 weeks ago. 3 weeks later it stopped working and it went on doing it’s own thing. The bike turn the lights off and on and the alarm went off random. I now fixed it by deleting the app, but i think that there is no bright future if it does such things after 3 weeks.
3 March 2026
Reply from VanMoof
Hello Ole, we’re really sorry to hear that the first few weeks with your bike didn’t feel as smooth as expected. We understand how frustrating it can be when things don’t work right away.
A temporary gap in connectivity can sometimes occur, but it’s usually not a sign of a long-term issue. In many cases, simple troubleshooting steps like a reset or updating/reinstalling the app are enough to quickly get things back on track.
We’re glad to hear that you were able to resolve the issue yourself. We hope you can now enjoy your bike as intended, and of course, our team is here to help if anything else comes up.
The automatic shifter was nor always…
The automatic shifter was nor always working as it should.
27 February 2026
Reply from VanMoof
Hello and thank you for sharing your feedback with us.
We’re sorry you have been experiencing recurring issues with the eshifter. We highly recommend visiting one of our certified service partners to get your bike diagnosed in person, so everything can be properly assessed and adjusted if needed.
Thank you again for taking the time to share your feedback with us.
The First bike was broken within two…
The First bike was broken within two days. The second one had a broken Charing port.
It’s F…. Incredible what a poor product you deliver. If this bike wasn’t leased, I demanded my money back and would choose another brand
1 March 2026
Reply from VanMoof
Hello and thank you for taking the time to share your experience with us. We appreciate your trust and are sorry the expectations were not met.
Please reach out to our web-form, we will do our best to rectify this and ensure that you can finally enjoy your bike.
Thank you again for your feedback.
Had to get gear system replaced the…
Had to get gear system replaced the software packed in, then had to get a battery reconditioned then replaced shortly afterwards- was an expensive year!
28 February 2026
Reply from VanMoof
Hello, thank you for sharing your honest feedback with us.
We understand how frustrating technical issues can be. We appreciate you taking the time to provide feedback, and we hope your bike is running smoothly again now. Should you need any assistance in the future, our service partners and support team will be happy to help.
Unfortunately my brandnew S6 is…
Unfortunately my brandnew S6 is longtime out of business after an electric problem occurring when I installed a spacer to lift he handlebar. Now I hope, that it can be repaired als soon as possible …
24 February 2026
Reply from VanMoof
Hello Dieter, thank you for taking the time to share your experience with us.
We're truly sorry to hear that your bike has been experiencing issues, however we're confident that this can be fixed. We recommend scheduling an appointment with one of our dedicated service partners, so you can get back on the road again soon.
Please rest assured that our Support is here to assist you and our partner every step of the way.
Thank you again for sharing your feedback with us.
My S3 has served me for 28.000 km and…
My S3 has served me for 28.000 km and counting .
The spirit of the S3 was beautiful.. the Kraft a little less.
27 February 2026
Reply from VanMoof
Hello Seph, thank you for sharing your feedback with us!
It's really great that you're happy with the reliability of your S3. Thanks for sharing your journey with the bike.
Happy Riding!
It’s the perfect bike better then the S3
24 February 2026
Reply from VanMoof
Hello Driss,
Thank you for your review. Great to hear you are enjoying the bike. Wishing you many enjoyable rides ahead.
I love the new S6!
I love the new S6, the autohub is so smooth! And so incredibly reliable
23 February 2026
Reply from VanMoof
Hi, thank you for sharing your positive experience.
We're so thrilled that you're overall happy with your S6, and we wish you happy Riding!
I like my bike
6 February 2026
Reply from VanMoof
Hi Christian, thank you for sharing your feedback with us.
We're so glad that you're enjoying your bike, happy Riding!
Great bike, but not fully functional at arrival
I've had the bike for 2 weeks, it cycles like a dream. Unfortunately the kicklock doesn't work as it doesn't properly register if it's locked or unlocked. I have to keep resetting it which is really annoying. Hopefully after the reparation it will be smooth sailing from there.
24 February 2026
Reply from VanMoof
Hello Ivo, thank you for sharing your experience with us.
We completely empathize with your situation, facing errors from main parts is challenging.
We’d be happy to help you get this resolved by connecting you with one of our service partners. They’re fully equipped to diagnose the issue and get you back on the road as quickly as possible.
You’re welcome to reach out to our support team for assistance in finding a partner, or you can contact your local partner directly, whichever is most convenient for you.
We’re here to support you every step of the way.
Reply from VanMoof
Hello Tjin,
Thanks for sharing! We're glad to hear you think highly of the brand and hope you enjoy every ride.
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