Turtles t-shirt was good fit, just a bit smaller than a lot of my other medium sized t-shirts. Lounge pants were nice and cozy. Just a pity there was no pockets. Both items were posted separately as t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was brilliant they are so soft and comfortable the Griffiondor Harry Potter Women's pyjamas. Would give it a full 5 but due to it being sent with evri and evri having lost so many parcels of mi... See more
Company replied
Delivered on time and as described
Fantastic quality at a really good price. Absolutely beautiful quality and illustration of Mowgli and Baloo. My granddaughter will love these. I know these are boys pyjamas but they are perfect for li... See more
Company details
Written by the company
Vanilla Underground is a UK based independent online business showcasing a variety of T Shirts, hoodies, vests, sweaters and more. We’re inspired by current trends and cults as well as retro and classic icons; we bring you popular culture in a way that suits you. The small team here at VU work hard to make sure you get the best quality and the best service all the time, every time. We're always here to help, there's no sales jargon, no corporate gobble-de-gook just real people with real answers hoping to put a smile on your face. We sell across the UK and Ireland as well as around the world; but wherever you are we love to hear from you so don’t be afraid to get in touch and give us your feedback.
Contact info
Unit 5 Borman, Apollo, Lichfield Industrial Estate, B79 7TA, Tamworth, United Kingdom
- 01827 769115
- customercare@vanillaunderground.com
- www.vanillaunderground.com
3.7
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 5% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
For 6 Year old
I ordered this for my 6yr old grandson for his birthday. It arrived in very good time and he is thrilled with it. Thank you
12 September 2024
Unprompted review
Great quality product
Great quality product, good price and excellent delivery! Will buy again!
29 August 2024
Unprompted review
I was very happy with my purchase
I was very happy with my purchase as welll as how quick to got delivered. I will definitely be ordering again and in futures 😊
10 September 2024
Unprompted review
It's been 15 days and I still haven't…
It's been 15 days and I still haven't received the school bags I bought and school starts in a few days. So I'm very upset.
6 September 2024
Unprompted review
Item came quickly however the design at…
Item came quickly however the design at the bottom of the shoe has started to fade after one wear. Don't think they are great material or last long.
6 September 2024
Unprompted review
Order has not yet been received and no…
Order has not yet been received and no details of when it will arrive
26 August 2024
Great customer service
Had a great Pokemon swimsuit for my daughter from them, really durable, I wanted the next size up but it was out of stock. I sent an enquiry and they replied really promptly giving an accurate estimate of when it would come in. So helpful!
21 August 2024
Unprompted review
Was bit worried as normally only use…
Was bit worried as normally only use very well known sites however very happy with this store. Quickest delivery ever. Will be back
3 August 2024
Unprompted review
Superb
Superb material, lovely items, speedy delivery. So delighted with my purchases. So happy to have found a good quality retro supplier. Thank you!
21 August 2024
Unprompted review
Review
Really liked Mr Men growing up they are comfortable to wear and also quick delivery the next day would buy from Vanilla Underground again.
9 August 2024
Unprompted review
Excellent service and quality product
Super speedy delivery - came within 24h. Delivery was cheap and top was great value. So pleased with service and product - already got so many compliments on my new Teenage Mutant Ninja Turtles top. Thanks
2 August 2024
Unprompted review
Excellent products
Excellent products, reasonable price, good sizing and very fast delivery. Would always recommend this site.
9 August 2024
Unprompted review
Bought for my grandson he loves the…
Bought for my grandson he loves the bright colours of his favourite character
9 August 2024
Unprompted review
Superwoman dress
Dress as described. Came well packaged and quickly.
Very happy.
12 August 2024
Unprompted review
The item arrived quickly and our…
The item arrived quickly and our grandson loved the sweatshirt.
The whole experience was hassle-free. Would use this company again.
28 July 2024
Unprompted review
Sizing is crazy
Shipping was good
Sizes are crazy they aren’t like any brand not happy
Definitely need to. Fix your sizing!!!
25 July 2024
Reply from Vanilla Underground
We are sorry to hear of your disappointment. We do include a size guide on our listing with measurements that we hope helps customers to choose the correct size when ordering however, we would really value your feedback and input in more detail if you can get in touch with us to discuss further please?
Excellent Beautiful
Excellent , beautiful hooded towel.
My grandson loves it.
Very good quality.
30 July 2024
Unprompted review
Reply from Vanilla Underground
Thank you so much for taking the time to leave us a review, we really appreciate it. If you email us on customercare@vanillaunderground.com we would be happy to send you a discount code for you to use on your next order with us.
Still not arrived after two weeks
Still not arrived after two weeks. Wouldn’t recommend
6 July 2024
Unprompted review
Reply from Vanilla Underground
We are sorry to hear you have not yet received your ordewr. Please can you contact us directly with your order number so we can investigate this further and get it resolved for you? customercare@vanillaunderground.com
Beautiful items
Beautiful items.
This is the first time I ordered from this company and I must say I had great experience from start to finish. The items I have ordered were delivered next day and all beautiful, high quality and as described. I was very nicely surprised, I am so happy, thank you.
6 July 2024
Unprompted review
Reply from Vanilla Underground
Thank you so much for taking the time to leave us a review, we really appreciate it. If you email us on customercare@vanillaunderground.com we would be happy to send you a discount code for you to use on your next order with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.