Vanessa Mooney Reviews 

108
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the truly stunning, unique designs of the jewelry and clothing items, noting how well everything matches their personal styles. Many people also highlight the durable quality and beautiful craftsmanship of their purchases, mentioning that pieces hold up wonderfully over time. However, some customers also noted issues with unhelpful customer support, slow responses, and unexpected delivery delays. A few individuals experienced problems with poor product quality, missing components, or items not matching descriptions. Reviewers expressed significant frustration when trying to resolve these occasional order issues with the team.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting gorgeous designs and unique, high-quality... See more

Quality

People report positive experiences with quality, highlighting that the pieces are well made, durable, and do... See more

Order

Customers consistently note ambiguous experiences with order processes. Reviewers frequently report positive... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in opinions regarding support... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The daisy mae necklace is missing the daisy abalone shell flowers and doesn't look at all like I expected it to look because of that missing part. I am very disappointed. I don't know about the qualit... See more

Company replied

Rated 5 out of 5 stars

I've bought the Elisabeth Romper Dress in several different colors/patterns over the years and I get so many compliments when I wear them. They are super flattering. Shipping has always been fast. By... See more

Rated 5 out of 5 stars

Absolute favorite when it comes to earrings. I own multiple pieces and love them all, they always elevate my outfits! Lately I've decided to splurge in the Elisabeth Romper Dress and it's genuinely go... See more

Rated 5 out of 5 stars

I got the rosary cross necklace and it’s absolutely stunning as well as the sword earrings. Every piece of jewelry I have gotten from them has lasted and doesn’t tarnish. They have the most unique pie... See more


Company details

  1. Jewelry Store
  2. Clothing Store

Written by the company

Established in 2009, Vanessa Mooney is a product of all things creative and built on musings of its namesake founder. Inspired by her travels, vintage finds, the art & culture that she sees & especially that woman on the street. This is a brand designed for every type of woman. It is unabashedly sweet, sexy, bohemian, and glamorously rock n' roll. We source our materials from all over the world, paying very close attention to quality, uniqueness & sustainability. All the fabrics for our clothing are either deadstock vintage or vintage inspired fabrics that have been discarded by larger fashion houses. Which we then re-use with the purpose of giving our girl something truly special, one of a kind, limited edition & with no foot print left as our way of honoring mother nature & our beautiful planet. It is Jewelry & Clothing for lovers who are wild on the outside & romantic on the inside. Designed in Los Angeles. The brand exists as an eclectic muse that draws influence from a multitude of eras, revolutions, and walks of life. From vintage nostalgia to sophisticated simplicity. Vanessa Mooney collections are all about expression. They are unadulterated and uninhibited. Filled with statement earrings, strong forms, bold and interesting shapes, gold and silver multi-chain necklaces, semi-precious stones, and symbolic symbols like crosses and hearts. This brand is for every woman - regardless of style and influence, she can find herself within the Mooney aesthetic. Her pieces can be found in over 1000 of the top specialty stores and boutiques in the U.S. and abroad, including Neiman Marcus, Cusp, ShopBop, Free People, Urban Outfitters, Planet Blue, Bergdorf Goodman, Revolve Clothing, ASOS, Selfridges, Scoop NYC, Madison, and American Rag... She can also be found in pages of Harper’s Bazaar, InStyle, Nylon, Cosmopolitan, Us Weekly, Marie Claire and Glamour to name a few. She has scored high-profile collaborations with premiere U.S. retailers like Free People, Calypso, Urban Outfitters, Dolce Vita, Club Monaco and Madewell. Loved by influencers, ”it” girls & lovers of fashion, in all the cities of the world.


Contact info

3.6

Average

TrustScore 3.5 out of 5

108 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 24 hours

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3.6

All reviews

(108)

44 reviews in the last 12 months

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Rated 1 out of 5 stars

Told me I could exchange a defective dress, then changed mind

Paid 175 for a very poor quality dress that started falling apart when I put it on. Both the fabric quality and stitching were bad. I emailed them asking for an exchange thinking the dress was defective. I clearly told them that I had taken off the tags and worn the dress. They told me to send it back and that they'd refund me. I heard nothing back and emailed them and they told me they changed their mind and wouldn't do a refund because I had taken the tags off. Horrible customer service to promise one thing and do another. Don't buy their dresses or jewelry, it is all bad quality.

1 May 2019
Unprompted review

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