Ben Haghi and Muheed Ali have been super helpful in helping me make my mind up about my new lease contract. I’ve leased with Vanarama for nearly three years now and, was initially a bit apprehensive... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent Customer Service, treated as an individual. Great listening skills and the knowledge of each person I spoke was outstanding. The ordering process was easy, the guys take responsibility if... See more
Company replied
This will be my second lease car with Vanarama and each time the agent has been exceptionally helpful and knowledgeable. Godfrey was extremely professional and made the whole process incredibly easy a... See more
Company replied
Company details
Information provided by various external sources
Multi award winning Van and Car leasing broker. Sponsors of The Vanarama National League
Contact info
Mark Road, HP2 7BW, United Kingdom
- www.vanarama.com
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Good service
Good service
Good price
Free ply lining
However I’m not sure if you should trust trust pilot as not all honest reviews get posted
10 April 2026
Reply from Vanarama
Hi Leon, we're pleased you had a positive experience with our service and pricing. We appreciate your feedback on Trustpilot; I can reassure you that all reviews are posted. Thank you for your kind words.
Reply from Vanarama
Hi Robert, we are happy to hear you that had a positive experience, many thanks.
We will pass on your kind words to Shabs.
Peter
Reply from Vanarama
Thank you for your positive feedback; we appreciate it very much.
Good service
Previously had good service with vanarama . Placed a new order..Good customer service again and quick response to enquiry.
30 March 2026
Reply from Vanarama
Thanks, we're happy to hear that you had another positive experience with us. We appreciate your kind words and are glad our team provided quick and helpful service.
Calls were taken efficiently
Calls were taken efficiently in order to obtain the car of choice, the team made me aware of the best deals and timescales throughout.
Staff verry helpful.
31 March 2026
Reply from Vanarama
Thank you, we appreciate your positive feedback about our helpful staff.
Quick reply and excellent communication…
Quick reply and excellent communication with Company
30 March 2026
Reply from Vanarama
Hi, thank you for your feedback.
good service
seamless process through my re-lease renewal very happy with service with good communication
27 March 2026
Reply from Vanarama
Hi, we're happy to hear that your lease renewal process was seamless and that you were very satisfied with our good communication and service. Thank you for your feedback.
Reply from Vanarama
Hi, we're happy to hear that you received efficient service. Thank you for sharing your positive experience with us.
Reply from Vanarama
Hi, we're happy you had a great experience. Thank you for your positive feedback; we appreciate it a lot!
We are trying to renew a lease on a new…van
We are trying to renew a lease on a new van when it was received it was in a filthy state faulty brakes Faulty battery had been in field for 18 months We still waiting for a van that is fit for purpose between your company, Lease firm and supplier there no customer service or urgent action to things right
24 March 2026
Reply from Vanarama
We appreciate you bringing this to our attention. As you are aware we are currently dealing with your complaint and liaising with all parties concerned. We will keep you updated on the status of your complaint.
Easy and really friendly staff and…
Easy and really friendly staff and knowledgeable about the products and very quick service.
Hannah was very friendly and an excellent asset to the company.
26 March 2026
Reply from Vanarama
Hi, we're happy to hear that you found our staff friendly and knowledgeable, and that you experienced quick service. We appreciate your positive feedback and are glad you enjoyed your experience.
Reply from Vanarama
Hi, we're happy to hear that our assistance was helpful and clear. We appreciate your positive feedback on the service.
Reply from Vanarama
Hi, thank you for your positive feedback; we appreciate it.
3rd van leased from Vanarama
3rd van leased from Vanarama. Straight forward process and no complaints
22 March 2026
Reply from Vanarama
Hi, we appreciate you choosing us. It's great to know the process was straightforward for you, and we met your expectations.
So far so good
My application hasn't finished yet but so far it's been so easy and a smooth process.
Very straight forward process with no hidden horrors so far!
22 March 2026
Reply from Vanarama
Hi, we're happy to hear that the application process has been easy and smooth so far. We appreciate your feedback and are glad the process has been straightforward for you.
Nissan primostar
Very good service overall, only negatives wasn’t told first van quote was a stock vehicle. When placing an order no vans available so had to change to another slightly more expensive van
.
19 March 2026
Reply from Vanarama
Hi, we appreciate your feedback. We're glad the service was good overall. We regret you weren't informed the initial quote was for a stock vehicle and that you had to change to a more expensive van due to availability. We'll review our communication process.
Exemplary service
The service I've received from Ian has been exemplary and it's been a real pleasure getting our first van from Vanarama. I called rather than use the website, simply because I didn't know what I really wanted and I prefer talking with humans. There was no real wait to speak to someone and no nightmare call centre. Just straight forward friendly advice and help and within 24 hours everything's sorted. Happy days!
20 March 2026
Reply from Vanarama
Hi, we're happy to hear that you had such a positive experience getting your first van. It's great to know that the service you received was exemplary and that you appreciated the straightforward, friendly advice. Thank you for sharing your feedback.
5 star service
Fantastic communication from all of the team at Vanarama, especially Shabs who mainly dealt with myself. No pressure on selling to yourself, with the best deal possible that they could find for you. Excellent service.
17 March 2026
Reply from Vanarama
Hi, we're happy to hear that you had such a positive experience. It's great to know that you were impressed with our team's communication and the service you received. Thank you for your kind words.
Reply from Vanarama
Hi, we're happy to hear that you found our service fast and efficient. Thank you for your positive feedback; we appreciate it greatly.
THIS COMPANY IS VERY EASY TO DEAL WITH…
THIS COMPANY IS VERY EASY TO DEAL WITH AND HAS BEEN VERY HELPFUL IN SECURING MY NEXT CAR.
18 March 2026
Reply from Vanarama
Hi, we're happy to hear that your experience was easy and helpful as you secured your next car. Thank you for sharing your positive feedback with us.
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