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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and efficient delivery. Many people appreciate the helpful and friendly staff, especially the delivery drivers, who are often described as polite and professional. The ordering process is frequently noted as easy and straightforward, with many consumers highlighting the convenience of early deliveries. However, some customers also noted issues with order fulfillment, including significant delays and unexpected changes to delivery dates. A few people mentioned problems with communication regarding these delays, and some experienced difficulties with unexpected price increases or additional charges.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast and punctual... See more

Price

Clients share positive opinions on price, with many finding the prices to be good, competitive, and even the... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised the easy ordering system, good... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and efficient service,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the kindness, patience,... See more

Based on these reviews

Rated 5 out of 5 stars

Always delivers when scheduled. If I order too much oil they will credit difference back into my bank account which a lot of companies do not. Have had trouble in past with a company deducting £20 bec... See more

Rated 5 out of 5 stars

I pay an amount each month into my Value Oil account which is like a saving plan, then when I need to order oil I don't have a big bill to pay. I don't miss the amount I pay via direct debit. I used s... See more

Rated 5 out of 5 stars

Delivery was earlier than expected, which was good. (Although I didn't hear about this until the same morning, which could have been awkward.) The driver came with a smaller tanker, as requested, wh... See more

Rated 5 out of 5 stars

Value Oils provided an excellent service. They were competitively priced and delivered exactly when they said they would. The driver was very friendly and polite. I would use Value Oils again and defi... See more


Company details

  1. Heating Oil Supplier

Written by the company

ValueOils.com is the UK’s leading independent online home heating oil price comparison website. We are headquartered in Belfast and supply home heating oil (Kerosene) and gas oil (Red Diesel) to thousands of customers in every part of the UK daily. ValueOils.com can offer you cheap heating oil every day by comparing fuel prices from our extensive network of suppliers, presenting you with the best price and delivery options available for your postcode. With every quote we provide, we always offer the cheapest oil prices that we have available - guaranteed.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

518 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

It's never easy knowing when to buy…

It's never easy knowing when to buy oil. Is it a good price this week? Will it be better next? I don't know any other product where the price is unpredictable at the point of need, and so variable in the course of a year. The price is driven not only by seasonal changes and differences in uptake by the public according to temperature changes, but by world politics. How are we supposed to anticipate the decisions of Mr Putin, Mr Trump and Prince Mohammed bin Salman Al Saud? How will the withdrawal of the fuel allowance have affected consumption and price? It's one big minefield. I find it helpful frequently to check the price of Value Oils on-line which we find is usually a little better than other competitors, sometimes significantly so. We feared the price in January would have gone sky high so were relieved to be able to buy at 58.9 for delivery in the middle of the month. Maybe other people do better but I was satisfied with that. The delivery man is always polite and efficient, never impatient with the lock on our tank, and he comes on time. I appreciate this good service from Value Oils. Any free samples?

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Valve Oils are constantly competitive

Valve Oils are constantly competitive, delivery is always on time or a little earlier. I live on Exmoor, in a very rural location that needs delivery by a four wheel tanker, even with the extra charge I pay less than quotes from other companies.

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Good Value.

My Family have used Value for years they never disappoint. They are very reliable and very helpful when you need assistance. They also are competitive and having a savings scheme to reduce the pain of ordering. Highly recommend.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. Took note of informing when oil being delivered(tank needs unlocking). All done and before estimated delivery date. Happy.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Always a great service

Always a great service, they message me the delivery day after the order is placed, the driver text or phones me on the day stating a rough eta, brilliant service!

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Very clear and easy ordering website. Good notification in advance of delivery. Delivery driver excellent.

28 January 2025
Unprompted review
Rated 3 out of 5 stars

I didn't get any notification or…

I didn't get any notification or reminder about the delivery date apart from the initial on or before date when I ordered.
The lid of the oil tank wasn't put back in place properly after delivery and the cap blew off during a recent storm allowing rain water into the oil tank.
I just noticed it by chance a week after the storm.
Lesson learned, assume nothing and check myself after delivery.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Efficient supplier

Efficient supplier. Always delivers by agreed date - in fact, usually delivers ahead of agreed date. Better prices than some of its competitors

21 January 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service. Would not recommend this company. The delivery driver sent a text to say he was a mile away then no order arrived. No communication and I was left without heating for over a week. After some rather stressful emails and phone calls half a tank of oil was delivered but not the full amount. When I complained they said my reader must be faulty which it was not. I have had successful orders with them in the past but this experience was so bad I’m going to change suppliers and go to the local company who are more expensive but 100% reliable. Beware - very stressful, cold and expensive experience!

20 January 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service

I ordered oil a.month ago and it was due to be delivered on 17th January but did not turn up. Scheduled for delivery today 21st January and on checking told it would not be delivered today but next week. On past performance I somehow doubt it. Taken my money so couldn't care less. We are nearly out of oil and in our 80's. Would never recommend this company to anybody.

21 January 2025
Unprompted review

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