Valuealliance 

Good day! Hi Value alliance, I am trying to contact you, but no response. I booked a ticket from your website with the Cebu pacific airlines from Dubai to Manila on March 16, 2020, because of lockdown you cancelled my flights. According to the Cebu pacific customer service through email, I will coordinate with you regarding my refund. Then, kindly contact to the Cebu pacific about my full refund, because almost 5 months I am waiting my money. So please do so as soon as possible.

Worst customer service ever, passenger rights are not respected at all. I tried to book a flight from Manila to Berlin via Singapore through the valuealliance.com website and received an error message about the payment. I tried once again, and again the same error message showed saying that there had been a payment error. I received no booking confirmation by email whatsoever. I then used opodo.de to book my flight, as I urgently needed to show a flight ticket as proof of onward travel for my Philippines visa application. The next day, I saw that the money for the initial two flights with Scoot had been deducted from my bank account, after all. I still had not received any booking confirmation. I then called Scoot and was told I would get a refund for both of the flights. Three weeks later, I still haven't received any refund at all, and my emails have not been answered. Upon calling them again, I was told that they tried to reach me over the phone (this is untrue or they did not manage to put "00" before the country code) to tell me that only one flight could be refunded. I talked to the customer service for more than one hour, being put on hold over and over again. They tried to find all kinds of excuses why they are not the right contact person (telling me to contact valuelliance, though the contact links directly to them) and why they could only refund one of the flights. I explained I already had a ticket and that the payment error was not my fault. To no avail. This is a scam and theft of money. Do not book them. The good news is that they will not be successful with this for a long time.