Hi, booking was easy, payment went through. The only min point I would give for quite long confirmation time. But overall I was informed it will take up to 2 days, so I was waiting patiently. I di... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Easy to search and find a vacation deal that you’re looking for. Variety of options and choices. Lack of Language selection in the website and sometimes unclarity on options
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The booking of the holiday was straight forward and there was a lot of options. But the price variation (for the same dates/flights/hotel) from the one day to the next is just bizar.
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Step by step process. Visa also included once booked
Booking vacations with Holiday Discounter is always super easy and fast! Their team provides great guidance during the booking process, clearly explaining everything about the destination and what n... See more
Company replied
10/10 fast and efficient. The operation went smoothly.Everything is clear, and the communication is also perfect. I have no complaints. I will definitely be booking another vacation soon and recommend... See more
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My experience was amazing because I have everything arranged by your company and , the service and location was what I see in website. Also I get quick reaction when I had a question about my holiday.... See more
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Very easy to find great options and compare them. The customer service works great. At first I've put a wrong email to the personal details, but they helped me to change it fast and easy.
Company replied
We booked a room for two for 7 days, it was a great vacation! We booked through the website deVAKANTIEDISCOUNTER Staff: All the staff were very attentive, caring, always helpful if n... See more
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Easy to use and navigate. Always fun to see the price drop further when you press on the date. Good to be able to compare dates alongside one another.
Company replied
Precise describtion and affordable prices even for larger family. I would appretiate if other costs (visa, baggage etc.) would be mentioned in the offer.
Company replied
Amazing Experience at The Dubai Edition! My wife and I recently stayed at The Dubai Edition to celebrate a special occasion, and we cannot emphasize enough how wonderful our experience wa... See more
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The best . Correct planning and no issues while being in holiday
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Easy access to customer service and online payment was easy to do.
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I like this site because it is the cheapest and easiest option
Very good prices and has all the information you need.
Company replied
Helpful personel, a lot of cheap holidays 😊
Easy to navigate trought website, simple booking and excellent service.
Top service snd vprofet
It was the best vacantion
Company replied
Good service and fast operations.
User friendly, easy to book!
Company replied
Takes zero responsibility when something goes wrong. I’ve tried contacting them multiple times about issues with my booking, but neither Vakantiediscounter nor Dertour (the company I apparently book... See more
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Worst customer service experience ever. No response neither call center nor mail. I fell my request doesn’t reach anyone. This is my 3rd time booking via vakantiediscounter and first time I need custo... See more
Company replied
- With competitive pricing and a diverse selection of holiday packages, there's something to suit every preference. - You might also consider adding a language preference option, since not everyo... See more
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We had a problem with the names entered in the reservation, because on the first attempt to make the reservation, the time expired and we had to restart the process. During the restart, some data was... See more
Company replied
We booked holidays in Costa Brava, Spain. The staff was lovely and really helpful in the hotel, although they looked exhausted. The breakfast was decent, I would expect a bit more from the food at a 4... See more
Company replied
I had a terrible experience with VakantieDiscounter. A week after booking and when I had already received flight tickets and hotel confirmation, they suddenly called to say my accommodation was “n... See more
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I am currently staying at Fergus Club Europa in Mallorca, booked through VakantieDiscounter. Unfortunately, my 5-year-old daughter and I experienced a dangerous and distressing situation: when retu... See more
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In May, I contacted Vakantiediscounter to request a change from half board to all inclusive. The same day, I received a reply confirming that the change was possible for an additional €370. I im... See more
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My mother booked a vacation (as she does every year) but she used a wrong emailaddress when she was booking. So the tickets are sent to an emailadress that does not exist. We tried calling, mailing,... See more
Company replied
First time using this company and honestly it's not a very good experience. The customer service is so bad. No one replies at all to emails. The website claims that the best way to contact them is... See more
Company replied
Do NOT book with De VakantieDiscounter – They ruined our trip! This company is completely unreliable and irresponsible. We booked a trip through De VakantieDiscounter, trusting their platform to p... See more
Company replied
I had a terrible experience with vakantiediscounter. A week before my vacation, they called to tell me that the accommodation I had booked and already received confirmation and tickets for was sudd... See more
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Unfortunately, Trustpilot is the only communication channel with Vakantiediscounter. This is why I decided to direct my question here. Please inform me what strategy you are following to answer t... See more
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Poor organization! I don't recommend it! We booked a vacation a month ago, and two days ago we learned that our return flight had changed for unknown reasons. We were supposed to fly from Cologne and... See more
Company replied
Probleem is als je even je eigen agenda wilt checken is de evt boeking al weg zit nog geen 20 sec tussen
Company replied
Extremely terrible experience with Vakantiediscounter. I had already received my flight tickets and hotel reservation confirmation, but a few days later their rude customer service called and said the... See more
Company replied
The staff couldn’t even manage a smile. The animation house for kids was almost always closed. The shows feature half-naked women dancing, and you can clearly see they’re being forced to perform... See more
Company replied
Dutch Goedenavond, wilt u een review? Oké, ik heb 3 of 4 maanden van tevoren een reis naar Egypte bij u geboekt, ik weet het niet meer precies. Ik heb het beste hotel voor mezelf en mijn vrouw g... See more
Company replied
Company details
Written by the company
De naam zegt het al. En onze prijzen zeggen de rest: sinds 2000 heeft dé VakantieDiscounter de laagste prijzen. Als je goedkoop en makkelijk je vakantie wilt boeken ga je dus naar dé VakantieDiscounter. Al honderdduizenden trouwe klanten gingen je voor. We zijn volledig onafhankelijk en daarom in staat een zo objectief mogelijke selectie vakanties aan te bieden.
dé VakantieDiscounter
Written by the company
- Die snapt vakantie
- Bij dé VakantieDiscounter betaalt u géén boekingskosten, zijn alle kortingen direct in de prijs verwerkt en heeft u gegarandeerd de beste deal.
- Garantie van SGR en ANVR
- Uiteraard is dé VakantieDiscounter als gerespecteerd reisbureau lid van ANVR en SGR.
- Veilig online betalen
- Via de beveiligde betaalomgeving op onze website betaalt u gemakkelijk online. U heeft een ruime keuze uit alle bekende online betaalmethodes.
- Populairste Reisorganisatie Zonvakanties 2019
- Ook dit jaar is dé VakantieDiscounter weer in de prijzen gevallen tijdens de Zoover Awards. Dit jaar werd de award voor populairste reisorganisatie voor zonvakanties van Nederland gewonnen.
- Populairste Online Reisbureau 2018
- Dé VakantieDiscounter won voor het derde jaar op rij de Zoover Award voor populairste online reisbureau van Nederland. Daarnaast werd het tweede in de categorie Zonvakantie Aanbieders.
- Populairste Online Reisbureau 2017
- Ook in 2017 won dé VakantieDiscounter de Zoover Award voor populairste online reisbureau van Nederland.
- Populairste Online Reisbureau 2016
- In 2016 is dé VakantieDiscounter tijdens de Zoover Awards gekroond tot populairste online reisbureau van Nederland.
- Beste Online Reisbureau 2015
- In 2015 won dé VakantieDiscounter de Zoover Award voor beste online reisbureau van Nederland.
Contact info
Herengracht 262, 1016 BV, Amsterdam, Netherlands
- www.vakantiediscounter.nl
4.4
Excellent
47K reviews
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Completely unreachable since 3 weeks while my payment deadline is today
I don’t usually write reviews, and I especially dislike leaving negative ones, but my experience with VakantieDiscounter over the last three weeks has been uniquely frustrating. I feel I have no other choice but to speak out here in the hope of finally getting a human response.
For nearly a month, I have tried everything to get an answer regarding a change to my travel dates. I provided the information requested back on February 28th, but since then there has been total silence. I have not received a single real reply — not even an acknowledgement of my emails, an apology for the delay, or any guidance or reassurance on what to do next.
What makes the situation even more frustrating is that the phone system feels designed to send you in circles, eventually directing you back to a web form that no one answers.
The only communications I have received from VakantieDiscounter during this period were reminders to settle the outstanding amount for my original booking. The deadline is now today. I am being asked to pay for a trip I am trying to change, while being completely ignored by the company I am supposed to pay.
When I tried to contact the company through another form, I even received what looks like an automated message telling me not to send more emails, despite the fact that I have been waiting for nearly a month without any help. This honestly felt very disrespectful. I am simply looking for a professional answer so that I do not risk losing my holiday or my money while being left waiting indefinitely without any clarity. This is not serious.
21 March 2026
Unprompted review
Reply from VakantieDiscounter
Dear Paolo,
We’re sorry to read that your experience has been so frustrating, and we completely understand how this situation feels from your perspective.
It’s certainly not our intention to leave you without a response, especially when your request directly impacts your travel plans and payment deadline. We understand that waiting this long without clarity is far from ideal.
Your request has now been forwarded to the appropriate department with urgency. They will review your case and get back to you as soon as possible with a clear answer regarding your travel date change.
We appreciate your patience and sincerely apologize for the delay and the confusion you’ve experienced.
Kind regards,
Team dé Vakantiediscounter
Because i always got not available…
Because i always got not available anymore even the price are available on that date.
20 March 2026
Reply from VakantieDiscounter
Dear Be,
Thank you for your review and for booking with us 😊
We understand it’s frustrating when you see a good price, but the trip turns out not to be available anymore. Sometimes availability changes very quickly because many people are looking at the same dates, and our system then needs a moment to update the prices and rooms that are still open.
If this happens again or if something looks unclear, please reach out to us via https://klantenservice.vakantiediscounter.nl/ so we can check a good alternative with you.
Best regards,
Team dé VakantieDiscounter
10/10 fast and efficient
10/10 fast and efficient. The operation went smoothly.Everything is clear, and the communication is also perfect. I have no complaints. I will definitely be booking another vacation soon and recommend them.
15 March 2026
Reply from VakantieDiscounter
Dear Michal,
Thank you so much for your lovely review 😊 Super to read that everything went fast and smooth and that our communication was clear for you.
We’re really happy that you have no complaints and that you would recommend us to others. Dat is precies wat we willen.
We’re ready for you when you book your next vacation!
Best regards,
Team dé VakantieDiscounter
Reply from VakantieDiscounter
Dear Silvia,
Thank you for your great review 😊 So nice to hear that you found everything easy and fast.
That is exactly the experience we want to offer, from zoeken tot boeken lekker soepel.
Enjoy looking forward to your holiday!
Best regards,
Team dé VakantieDiscounter
Very easy to find great options and…
Very easy to find great options and compare them. The customer service works great. At first I've put a wrong email to the personal details, but they helped me to change it fast and easy.
2 March 2026
Reply from VakantieDiscounter
Dear Nataliia,
Thank you so much for your lovely review 😊 So nice to read that you found it easy to search and compare.
Great that our customer service could quickly fix the wrong email for you. We know how stressful it can feel when details are not correct, so we are happy it was solved fast and simple.
Enjoy looking forward to your trip and have a wonderful holiday!
Best regards,
Team dé VakantieDiscounter
The website was easy to use
The website was easy to use, and we quickly found a package that suited our needs and budget.
15 February 2026
Reply from VakantieDiscounter
Dear GO,
Thank you for your lovely review 😊 So nice to hear that our website was easy to use.
Great that you quickly found a trip that fits both your wishes and your budget. Dat is precies wat we willen.
Enjoy the countdown to your holiday!
Best regards,
Team dé VakantieDiscounter
Excelent website
Easy to navigate trought website, simple booking and excellent service.
6 February 2026
How about introducing an English option
Dear friends, I think your system is really user friendly but, maybe, it would be interesting to include an English option for non-Dutch speakers.
4 February 2026
Easy as it goes
19 January 2026
Reply from VakantieDiscounter
Dear Frank,
Thank you for your great review 😊 So nice to hear that everything went “easy as it goes”.
That is exactly the experience we want when you book a holiday with us. Quick, simple and without hassle.
Enjoy looking forward to your trip!
Best regards,
Team dé VakantieDiscounter
We booked a room for two for 7 days
We booked a room for two for 7 days, it was a great vacation! We booked through the website deVAKANTIEDISCOUNTER
Staff:
All the staff were very attentive, caring, always helpful if needed, cheerful and sincere. Reception, restaurants, guest relation Saif, animators, bartenders, waiter, bodyguard, cooks, cleaners, all the staff are very nice.
Room: clean, the room was cleaned well. Mohammad did great cleaning.
Territory: there are many pools, a jacuzzi, there is a heated pool, the water park is open from 14:00. The hotel is on the first line, there is a private beach.
Food: there are two main restaurants on the territory, also sweet moments, snacks. There are also a la carte restaurants. I recommend the Italian restaurant. The pizza is very tasty. In general, the food was tasty and varied. And the nice waiters add a good mood to your dinner or breakfast!
Weather: we rested from 7.01 to 14.01. Until 10:00 it was a little cold and windy some days but after 10:00 we were already swimming in the pool. But it was already cold at sea.
Animation: from 10:00 club dance starts from animators and then you are invited to early exercise, zumba, oriental dances, aqua aerobics, etc. Various activities, as well as a gentle show. The guys try very hard. Sasa, tona, Ahmed and other guys.
Our rest was full of good days thanks to all the staff of your hotel.
We thank everyone who made our stay comfortable and wish all staff all the best and prosperity to the hotel BELLAGIO. 🇪🇬We miss you very much. 💙💛
7 January 2026
Unprompted review
Reply from VakantieDiscounter
Dear Nadiia,
Thank you so much for your wonderful review and for booking your trip with us 😊 What a joy to read that you had such a great 7‑day vacation.
So nice that you describe all the details of your stay. From the friendly staff everywhere in the hotel, to the clean room (kudos to Mohammad!), the pools, beach and water park, and of course the tasty and varied food with the great waiters and the Italian restaurant. That really sounds like a complete and relaxed holiday.
Also great to hear that you enjoyed the animation team with all the activities during the day. You can really feel how much you appreciated everyone at the hotel and that your days were filled with good memories.
We hope we can help you again with arranging your next vacation, so you can enjoy another stay like this.
Best regards,
Team dé VakantieDiscounter
Worth the time you spend on it
Easy to search and find a vacation deal that you’re looking for. Variety of options and choices.
Lack of Language selection in the website and sometimes unclarity on options
25 December 2025
Reply from VakantieDiscounter
Dear Mahdi,
Thank you for your review and the 4 stars 😊 It is great to hear that you find it easy to search and that you like the variety of options.
We also really appreciate your feedback about the missing language selection and that some options are not completely clear. We understand that this can be confusing and it’s very helpful that you point this out.
We wish you a great holiday, and we are happy to help you again for your next trip!
Best regards,
Team dé VakantieDiscounter
Stress free in your vacations
Booking vacations with Holiday Discounter is always super easy and fast! Their team provides great guidance during the booking process, clearly explaining everything about the destination and what needs to be done before departure and while you’re there.
During the vacations, I also received some tips with places to visit and where to eat.
I’ve used their platform three times now, and every single vacation went perfectly as planned. Reliable, smooth, and stress-free — I highly recommend Holiday Discounter!
18 December 2025
Reply from VakantieDiscounter
Beste Bruno,
Thank you so much for your wonderful review and your trust in us, already for three trips 😊
So nice to read that booking with us feels easy and fast for you, and that our team could clearly guide you before departure and at your destination.
We are really happy that all your holidays went exactly as planned and felt smooth and stress free. Thanks a lot for recommending us, we are ready for trip number four!
Best regards,
Team dé VakantieDiscounter
Reply from VakantieDiscounter
Hi Florin,
Thanks a lot for your lovely review and the 5 stars! 🌟 Great to hear that everything went smoothly and the planning was spot on.
We hope you made some beautiful memories on your holiday and we would love to help you plan the next one too.
Best regards,
Team dé VakantieDiscounter
No, no, no!
Poor organization! I don't recommend it! We booked a vacation a month ago, and two days ago we learned that our return flight had changed for unknown reasons. We were supposed to fly from Cologne and had a return flight there. The organizer changed the return flight to Frankfurt. My question: how can you imagine this! With two children, we'll be driving from Frankfurt to Cologne to pick up the car again?! We were offered a different flight with an additional fee of €280, to our detriment! Hello! We're buying a vacation, and yet in the end, you're not sure whether you're going or not! We're planning to bring the kids, and you're ruining our plans! If you change the terms of the contract, the buyer has the right to withdraw from the contract. How do you imagine that now? That we'll be driving 2 hours and 15 minutes by bus or train with the kids to get to the parking lot in Cologne to pick up our car? Do you think that's serious? Warning! If I want to cancel, I have to pay an additional €1,200. Doesn't that seem like fraud to you?
21 November 2025
Unprompted review
Reply from VakantieDiscounter
Dear A R,
Thank you for your message. We completely understand your frustration, especially when you're traveling with children and had everything planned around returning to Cologne.
The change to your return flight was made entirely by the airline. According to the ANVR terms and conditions, which you agreed to when booking, they are unfortunately allowed to make such changes. This means that the responsibility for these adjustments lies with the airline, even though we understand how inconvenient this is for you.
That said, we absolutely want to look into what alternatives may still be available and see how we can support you. Could you please share your booking number with us? We'll look into it right away.
We’d love for you and your family to still look forward to your holiday. Let us know how we can help.
Kind regards,
Team dé VakantieDiscounter
Do NOT book with De VakantieDiscounter…
Do NOT book with De VakantieDiscounter – They ruined our trip!
This company is completely unreliable and irresponsible. We booked a trip through De VakantieDiscounter, trusting their platform to provide accurate and essential travel information. At no point during the booking were we told that a visa was required for our destination. No warning, no notice — absolutely nothing.
As a result, we were denied boarding at the airport, and our entire holiday was ruined before it even started. When we contacted their customer service, hoping for support or at least understanding, we were met with cold, robotic replies and a flat-out refusal to issue a refund. They take no responsibility for their mistakes and clearly don't care about their customers once they've taken your money.
This is not just poor service — it’s negligence. If you're thinking about booking with them to save a few euros, think again. The real cost is your time, your money, and your peace of mind. There are plenty of other travel agencies out there that actually care about their customers and provide correct information.
Avoid De VakantieDiscounter at all costs. Don’t let your holiday turn into a nightmare like ours did.
21 October 2025
Unprompted review
Reply from VakantieDiscounter
Dear Eva,
We’re really sorry to hear you couldn’t go on your trip. We totally understand how disappointing and frustrating that must have been, especially when your holiday starts like that.
Visa rules can be quite confusing, and during the booking process, we do mention that travellers are responsible for checking visa requirements. That said, we understand it’s easy to overlook this, there's a lot of information to take in.
We’ve looked into your contact with our customer service team. We're sorry if our replies came across as cold or impersonal. That was never our intention. We always aim to help and explain, even when things don’t go as planned.
Unfortunately, we can’t reimburse any costs in this case. But we take your feedback seriously and we’re looking into how we can make visa-related information even clearer during the booking process.
If you still have any questions or something you'd like to discuss, feel free to let us know. We’re happy to think along with you.
Kind regards,
Team dé VakantieDiscounter
holidays in Costa Brava
We booked holidays in Costa Brava, Spain. The staff was lovely and really helpful in the hotel, although they looked exhausted. The breakfast was decent, I would expect a bit more from the food at a 4 stars hotel and the 2 hours gap, from 8 to 10 am it's actually short and inconvenient. At 9:15 am half of the buffet is already empty. The connections from airport to hotel were extremely long and the hours to part made us, lose a lot of time both at the arrival and the leaving day. This is something we were not informed at, from the travel company. We probably would check for another way to arrive if we knew. We booked a 6 days holiday and we lost one day and a half travelling.
11 October 2025
Unprompted review
Reply from VakantieDiscounter
Dear David,
Thank you for sharing your experience with us.
We’re really glad to hear that the hotel staff was so kind and helpful, although it's a shame to hear they seemed overworked. That’s definitely not the atmosphere you hope for during a relaxing holiday.
We understand your expectations when booking a 4-star hotel, especially around food and service. The breakfast window being short, and seeing an empty buffet early, is understandably disappointing. We’ll forward this to our hotel partner so they’re aware.
What you mention about the airport transfers is something we take very seriously. It’s frustrating to lose precious holiday time, especially when you weren't informed about the travel duration. That’s not the experience we want to offer, and we’ll make sure this feedback reaches the right teams. Clearer information in advance could have helped you choose differently.
Thanks again for helping us improve. If there’s anything else you’d like to share, feel free to let us know.
Kind regards,
Team dé VakantieDiscounter
I had a terrible experience with…
I had a terrible experience with vakantiediscounter.
A week before my vacation, they called to tell me that the accommodation I had booked and already received confirmation and tickets for was suddenly unavailable. The alternative they offered was nowhere near the same quality as what I had originally booked.
The agent who contacted me was unhelpful, rude, and didn’t even bother to apologize for the situation. Their only response was that they could refund my money, without offering any form of compensation just one week before my holiday.
30 September 2025
Unprompted review
Reply from VakantieDiscounter
Dear Yasaman,
We totally get how upsetting this must have been, especially so close to your holiday. A change like this, after receiving confirmation and tickets, is not what you expect or deserve.
We’re really sorry that the alternative we offered didn’t match the quality of your original accommodation. On top of that, it's absolutely not okay if the conversation with our colleague felt rude or unhelpful. That’s not how we want anyone to experience our service.
The timing of this change was far from ideal, and even though we offered a refund, we understand that doesn't make up for the frustration and last-minute stress. We’re taking this seriously and will review this case internally to see how we can prevent this in the future. Please give us the number of your reservation.
If there’s anything we can still look into for you, let us know, we’d really like to turn this around.
With kind regards,
Team dé VakantieDiscounter
Precise describtion and affordable
Precise describtion and affordable prices even for larger family. I would appretiate if other costs (visa, baggage etc.) would be mentioned in the offer.
10 October 2025
Reply from VakantieDiscounter
Dear Karel,
Great to hear you found the descriptions clear and the prices affordable, even for a larger family 😊 We totally get that it would be helpful to see extra costs like visa or baggage earlier in the process. Thank you for sharing this! We'll definitely keep it in mind to make things even clearer in the future.
Best regards,
Team dé VakantieDiscounter
I had a terrible experience with…
I had a terrible experience with VakantieDiscounter. A week after booking and when I had already received flight tickets and hotel confirmation, they suddenly called to say my accommodation was “not available” anymore because of a system error. This was just one week before my trip, when everything was already planned.
The only alternative they offered was a much lower quality hotel, and when I refused, they simply canceled my booking. The customer service agent was not helpful at all, and didn’t even apologize. No compensation was offered, even though I had to find a new hotel last minute for a much higher price.
This was extremely disappointing and stressful. I will never book with VakantieDiscounter again and I do not recommend them.
26 September 2025
Unprompted review
Reply from VakantieDiscounter
Dear Mahshid,
We are sorry to hear that you had this experience with us. We understand that cancelling accommodation, especially so close to departure, has a major impact and can incur additional costs.
In this case, our partner Corendon informed us that the booked accommodation was unexpectedly unavailable. We immediately looked for a suitable alternative, but we are sorry that this did not meet your expectations.
We understand that this damages trust, and we sincerely regret that. We will take your experience into account in our internal evaluations so that we can handle this better in the future.
Thank you for taking the time to share this with us.
Kind regards,
Team Dé VakantieDiscounter
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