Before I could approve the total with shipping, I unwittingly purchased the product.....there was no confirmation page as most online orders have. Then tried to cancel as soon as I realized the total,... See more
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We bought 5 of these bottles at Christmas which all worked fine to begin with. However one of them has stopped working within the first three months but the company are refusing to send a replacement.... See more
Never worked from the get-go. Didn’t match the instruction book in-progress indications but it did improve the water taste at first. Then recently it showed no indication that the UV LED was on. So I... See more
I purchased 9 of these bottles. One of them didn't work at all. after 4 days of them asking repeatedly for the same info, my name, shipping address, numerous videos, provided credit card statement... See more
Returns policy - bad practice
I purchased 3 UVbrite water bottles for a family trip but the bottles arrived late and after we had departed for the trip. Whilst we were away I wrote to UVbrite explaining this fact and that when I return I would like a full refund as I had to find an alternative, last minute. I have had 12 emails offering me 30% refund and to keep the product. This offer has been upgraded to 40% in the latest email.
I haven’t been given a returns address but the dispatch address is from the uk town I was born in and I am more than happy to post them or even drive there
I am sure the bottles are great but I haven’t even opened the package as we don’t need the bottles anymore
I am not happy as I have 3 water bottles I no longer require and UVbrite have just short of £100 of my money
10 November 2024
Unprompted review
I never dealt with a company with such…
I never dealt with a company with such horrific customer service. I ordered a UV brite water bottle a few days ago. Emailed to cancel it one minute after order, sent several emails and finally heard back. “Oops too late”. I can return it, but I have to pay postage both ways. This is horrendous and unacceptable. I recommend this company to no one. There are other water, purifying companies out there.
30 October 2024
Unprompted review
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