They are biggest con me in the world I am 76 years old and the why they treated me over a 15 euro card 4for all it was criminal. If I could take them to court I would I am still not over the way I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Generally good. Two annoyances. First: preliminary questions (age/sex/location) asked followed by "finding a survey" that then proceeds to ask the same questions. Second: AFTER both of these, gettin... See more
Company replied
Good way of collecting points to save for gift cards eg Amazon. However, it can take a long while to reach the number needed to redeem your points for a gift card. There is the option of an online scr... See more
Company replied
I am actually split in my rating, the website itself is very good and the surveys never go awry. BUT, I think it's a terribly bad reward system as it is right now. I have 8520 points and have honestly... See more
Company replied
Company details
Contact info
Købmagergade 60, 2. sal, 1150, København K, Denmark
- 42909090
- info@userneeds.dk
- www.userneeds.dk
They are biggest con me in the robbers orld I…
They are biggest con me in the world I am 76 years old and the why they treated me over a 15 euro card 4for all it was criminal. If I could take them to court I would I am still not over the way I was treated stay away
29 August 2023
Unprompted review
Don't trust them
I was happy filling the surveys.
Once I reached certain points I decided to switch them to a gift card of 20euro.
This was a month ago.
I still didn't receive anything.
I'm following up and no replies.
Don't trust them.
23 January 2022
Unprompted review
Reply from Userneeds
Hi Christelle, thank you for your review.
We are very sorry to hear that you have experienced difficulties when trying to redeem your well-deserved voucher. We are constantly trying to do our best with our service and we have requirements for our partners to do the same.
But unfortunately, we do not have anything to do with the process, when the voucher is ordered. Then the dialogue is with our partner. We will re-order your well-deserved gift-card once again - we are so sorry for your wait.
Thank you for telling us this. We appreciate your criticism and have taken note of your comment.
We really hope, that your voucher will come to you very soon. We wish you a good day.
Extremely rude customer service and slow payout
I have seen some comments saying that Userneeds is a penny pincher in survey site and I do agree with it. A 20 minutes survey will earn only 800 points which is equal to 0.8 euro, while in some other survey sites they can give out at least 1 euro.
Also the way they are handling the complaints is totally outrageous. I have copied what they replied as below.
4) It is 100 percent voluntary to be a member of Userneeds' panel. If you in other words are unhappy or can get 20 euro a month elsewhere by answering surveys, feel free to resign at any moment.
I have never seen such a rude comment given to the customer and even if it is fact, you should not leave something like this. I hope you can teach your staff how to speak and reply with good manner. The way your staff is doing is exactly the same way that you treat all the participants.
31 December 2021
Unprompted review
Reply from Userneeds
Dear "Customer", thank you for your review.
We are constantly working on our point system in order to maintain the advantageous point structure, as well as to make our panel members' participation in the surveys as interesting and entertaining as possible. We have one of the best point systems among Danish panels, where you quickly can earn points for gift cards, lottery tickets and donations.
We would like to follow up on your bad experience, which is why we kindly ask you to write to us on info@userneeds.ie and share the reply, which you have received from us. When you are anonymous, we unfortunately cannot find your history/correspondence with us.
We appreciate your criticism and have taken note of your comment.
We hope you still want to be a part of Userneeds' panel. We wish you a good day.
Cashed in points for a €15 voucher and…
Cashed in points for a €15 voucher and waited two weeks but no voucher.Userneeds said they had a problem with voucher provider and waited a further 14 days and got a notification that it "One4All" and spent over 6 hours trying to access it without success.
Contacted One4All and after aa long time their service agent answered the phoe and put me through hoops and eventually promised to send a physical voucher in two weeks,that will be six weeks since my originsl request.I gave him my full postal address and the following day got an e mail from them that they couldnt find the post code which I hsd given them.Again after a long delay an agent answered and with the rigmarole told me I should have it in two weeks so now I will wait and put it down to experience.I did inform Userneeds who informed me that they have no control over One4All and to contact them directly quoting Userneeds.
Go Figure
22 November 2021
Unprompted review
Reply from Userneeds
Hi Martin, thank you for your review.
We are very sorry to hear that you have experienced difficulties when trying to redeem your well-deserved voucher. We are constantly trying to do our best with our service and we have requirements for our partners to do the same.
But it is correct, we do not have anything to do with the process, when the voucher is ordered. Then the dialogue is with One4All.
Thank you for telling us this. We appreciate your criticism and have taken note of your comment.
We really hope, that your voucher will come to you very soon.
We wish you a good day.
Not worth your time
Compared to other survey sites this site pays barely anything. Other sites pay €2-€4 for 20 minutes of your time - Userneeds pays 40 to 60 cent. It would take a long long time to reach the threshold of €15.
Other sites that pay less (such as Irish Opinions) seem to take most of the cut of the money for themselves. I wouldn't be surprised if that's also the case with Userneeds.
15 August 2021
Unprompted review
Reply from Userneeds
Dear Amanda, thank you for your review.
We are constantly adapting our point systems, so it is as interesting as possible for our panel members. We have one of the best point systems among Danish panels, where you can quickly earn enough points for gift cards, lottery tickets, donations and so on. In this case, we have changed our points system so that we can maintain the advantageous point structure.
We appreciate your criticism and have taken note of your comment.
We hope you still want to be a part of Userneed's panel. We wish you a good day.
Slowest survey site to get the payout
This is the slowest survey site to get the payout, usually it will take half year in order to redeem once.
Each survey will give you around 400-600 points but you will need 15000 points in order to redeem a 15 euro voucher. It sounds reasonable payout but the fact is that they will give you less than 5 surveys in a month and you will be disqualified easily in 3 of them.
I strongly recommend you not to rely on this survey site and do not expect anything from them. As you will definitely not get what you expect.
31 July 2021
Unprompted review
Reply from Userneeds
Dear Long Chan, thank you for your review.
We are constantly adapting our point systems, so it is as interesting as possible for our panel members. We have one of the best point systems among Danish panels, where you can quickly earn enough points for gift cards, lottery tickets, donations and so on.
Please send an email to info@userneeds.dk, then we will look into why you are not receiving more surveys. Maybe we need some background information about you to send you more qualified surveys.
We hope you still want to be a part of Userneed's panel. We wish you a good day.
Not worth it, unfortunately
I am actually split in my rating, the website itself is very good and the surveys never go awry. BUT, I think it's a terribly bad reward system as it is right now. I have 8520 points and have honestly done thousands of surveys, but to be able to get a gift card you need 50,000 points !! That is completely unreasonable! I am part of a number of panels and have done LESS surveys there but have already collected money SEVERAL TIMES. Unfortunately, this means that I always choose Userneeds LAST, if there are no surveys on the other pages. (Even thinking about leaving). Userneeds, a tip is to lower the requirements and higher scores for the surveys 👍 (Super plus if you get PayPal reward as well). Regards, Women from Sweden 🇸🇪
30 March 2021
Unprompted review
Reply from Userneeds
Dear Frida,
Thank you for your feedback.
We are glad that you find our surveys and website good. However, we are sad to hear that you are not happy with our point system. We offer a point shop in the Nordic countries, where you can use both your points and credit card. Thereby members with less points can get advantages from being a member. The shop offers a wide range of products at favorable prices. You also get free delivery. We hope you can find something interesting in the shop.
We appreciate constructive criticism as it is important to us that our panel members enjoy taking part in our surveys. Therefore we note the comments so that we can include them in our evaluation. If you have any other questions, you are always welcome to contact us at info@userneeds.se
Kind Regards
Userneeds
Finally!!!!!!
I was pretty furious after I didn't receive the gift card when I exchanged my points but the staff were prompt to reply to my grievance and I did receive the gift card after a long wait.
7 December 2020
Unprompted review
Reply from Userneeds
Dear Sancha, We are sorry that you have had a bad experience and have not received your gift card. In order for us to help you examine why you have not received your gift card, please send us your e-mail address to info@userneeds.ie. Then we can make sure you receive the gift card from One4all. Best regards, Userneeds.
Edit: Great to hear everything worked out and that you have received your gift card. Thank you for your contribution in our panel. Best regards, Userneeds
Zero rewards
Zero rewards, and dozens of surveys filled for you guys. You do not respect my time at all. I exchanged my points for hundreds of lottery tickets for nothing.
Had to unsubscribe.
Very bad experience.
29 November 2020
Unprompted review
Reply from Userneeds
Hi, we are sorry to hear you have had a bad experence with your membership. You earn points for each survey you complete, and you can exchange your points for gift cards, donation and lottery tickets. The lottery tickets are for our monthly draw in which you can win a gift card worth 1,000 euros. We very much appreciate all answers to our surveys, and we are sorry the membership did not live up to your expectations. Best regards, Userneeds
Not worth
One month done ,still didnt get enough points accrued to get paid ,i think i need to put next 4-5 months to get paid 50/100 nok.Not worth to register here .
6 November 2020
Unprompted review
Reply from Userneeds
Thank you for your review. We are sorry that you are not satisfied with the point system. It is important to us that it is a great experience being a panel member. We offer a point shop in the Nordic countries, where you can use both your points and credit card. Thereby members with less points can get advantages from being a member. The shop offers a wide range of products at favorable prices. You also get free delivery. We hope you can find something interesting in the shop. Best regards, Userneeds.
I will just comment upon the point…
I will just comment upon the point system. It requires 100 points per 1 NOK, when they give 600 points for a survey that lasts at least 13 minutes, then this is under half of the points that Gallup gives(they give one NOK per minute). I think Userneeds need to compensate the time used more fearly, as they also compensate below what M3-panel gives as well. Also, when you don’t fit the usergroup, they should rather give a choice of a smaller ammount of points in stead of lottery tickets(say 100 points if 600 would have been your reward if you fit the group), as the lottery does not give anything in my experience. This makes me give Userneeds a fairly low score regarding point system, as this puts them well below other services such as Gallup or M3-panel. I will give a new review later about cashing out the points in gift cards.
1 November 2020
Unprompted review
Reply from Userneeds
Thank you for your feedback. We are sorry that you are not satisfied with the point system and the lottery tickets you recieve when you are out of the target group. It is important to us that it is a great experience being a panel member. We have made the opportunity of exchanging points to gift cards more as a premium option for our more active members. Instead we now offer a point shop in the Nordic countries, where you can use both your points and credit card. Thereby members with less points can get advantages from being a member. The shop offers a wide range of products at favorable prices. You also get free delivery. We hope you can find something interesting in the shop. Best regards, Userneeds.
Devaluation of points, look elsewhere
Very disappointed with a recent devaluation of points without any notice. I was working my way towards 25000 points to exchange for a 40 euro voucher. I notice once you get closer to a goal, the surveys come farther and fewer between in order to reach it so it has been a long time waiting for those last points. I checked my Status after a survey finally today and was dismayed to see a new point system! I have been doing these for years and enjoy the ability to contribute my opinion but also enjoy the reward for the time I spend doing it. Normally you get points towards a voucher. I do not choose the lottery option anymore because I Never had any luck on it. I would suggest looking around at other survey companies if you enjoy these to make sure you are fairly compensated for your time. Disappointing experience using Userneeds as I was happy with them in the past.
19 October 2020
Unprompted review
Reply from Userneeds
Dear Erin,
We are sorry to hear, you are disappointed about the change in the point exchange for gift cards. It is no longer an advantage to save points in order to get a larger gift card value. We thank you for your constructive criticism and have noted your comment. We want it to be a great experience being a panel member and make an effort to offer good panel member advantages. If you have any other questions, you are always welcome to contact us at info@userneeds.ie.
Kind Regards
Userneeds
Have always enjoyed completing the…
Have always enjoyed completing the surveys and like that I can do them in my own time. However I have just noted and please correct me if I am wrong that the rewards for points have dropped quite a bit i.e. 15000 points = €15; 20000 = €20; 50000 = €50. Up til very recently they were 8000 = €10; 18000 = €25 and 25000 = €40. I was hoping to cash mine in to do some early Xmas shopping but was a bit shocked to see they are now worth a lot less that they were.
16 October 2020
Unprompted review
Reply from Userneeds
Dear Sheelagh,
Thank you for your comment. We are happy to hear that you like spending time on our surveys. And it is true that the point value has changed.
Below the value of the gift cards is shown:
15,000 points = €15
20,000 points = €20
50,000 points = €50
100,000 points = €100
We are sorry if this affects your christmas plans. We appreciate constructive criticism as it is important to us that our panel members enjoy taking part in our surveys. Therefore we note the comments so that we can include them in our evaluation. If you have any other questions, you are always welcome to contact us at info@userneeds.ie
Kind Regards
Userneeds
I was sceptical at first
I was sceptical at first. But gradually my points built up and I was able to get gift cards which allowed me to pay for my kid's school uniforms, shoes and bags this year.
Takes nothing but a few minutes of my time every day or every week. Whenever suits me!
27 January 2020
Unprompted review
Fantastic company to deal with so many…
Fantastic company to deal with so many interesting surverys to participate in and getting vouchers for your favourite stores in return is just fab :)
27 January 2020
Unprompted review
Userneeds, an excellent survey site.
Userneeds is a great way to fill spare time, and earn rewards at the same time. The surveys are very interesting, not to long, and unlike some other survey sites, if you can't do the survey straight away, when you go to do it later, it's almost always still open. And the more points you accrue, the better the reward proportionally you receive. Ex. 8000 points is the equivalent of €10, whereas 18000 is the equivalent of €25.
You can also use you points to enter draws for great prizes. Excellent online survey site.
27 January 2020
Unprompted review
Survey Time!
27 January 2020
Unprompted review
Most of the time I enjoy doing the…
Most of the time I enjoy doing the surveys but can be annoying when you start and you are told that you are not suitable. Other than that they are ok and don't take up much of my time!
22 January 2020
Unprompted review
Reply from Userneeds
Dear Joseph
Thank you for your feedback.
We are happy that you like participating in our surveys.
However we understand how it must be annoying to receive a survey only to be told that you are outside of the target group. For that reason, we always try our best only to send out relevant surveys to our different panel members.
If you have questions, you are always welcome to contact us at info@userneeds.ie
Kind Regards
Userneeds
Mostly good but .............
Mostly good but sometimes it takes a while to discover that you don't fit the criteria for the survey! Occasionally there are questions where you answer that you don't know or don't use something but you continue to receive the questions and can't dismiss them and move on. Otherwise I enjoy the surveys. By the way - this review request is in Danish and I don't speak the language!!
22 January 2020
Unprompted review
Reply from Userneeds
Dear Dervil,
Thank you for your feedback.
We are happy that you like participating in our surveys.
However we understand how it must be frustrating being told that you are outside the target group, after answering several questions. Usually, we find out whether you are in the target group or not within the first few questions in order to - as quickly as possible – let you know if you are not in the target group. If you received this message after completing most of the survey, then contact us at info@userneeds.ie.
I apologize that you have experienced getting irrelevant questions. We try our best to avoid errors like that and to improve the quality of our surveys, for what reason we appreciate the fact that you took your time to let us know about the problem.
We always try our best only to send out relevant surveys to our different panel members.
If you have any other questions, you are always welcome to contact us at info@userneeds.ie
Kind Regards
Userneeds
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.