Urban Retreat Reviews 

53
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I had been carrying an extra 5-7 -10 kilos my entire adult life. I am 63 now and have been using hydra slim for over a year. I have lost 12 kilos and my stomach and thighs are showing the most weight... See more

Rated 2 out of 5 stars

I tried Body Slim, Reset, Tummy Tonic. Absolutely no difference. I was already following a good nutritional plan and thought this would assist with losing those extra 15 lbs. Stopped using it, and twe... See more

Rated 5 out of 5 stars

I was diagnosed with Fibromyalgia about 10 years ago, the medical profession could only offer me anti-depressants and painkillers. In 2020 I found Hydraslim Plus by Urban Retreat/Acti-Labs, Paris. Oh... See more

Rated 1 out of 5 stars

Had treatments done there, poor quality and overpriced, go to Harley street instead for a proper result. Harrods should be ashamed to have them on board. Dr. Mark is unpleasant and improfesional pers... See more

Company details

  1. Wellness Center
  2. Beauty Salon
  3. Day Spa
  4. Hair Removal Service
  5. Hair Salon
  6. Nail Salon

Written by the company

The ultimate wellness destination & concept salon. London’s leading Hair, Beauty & Wellness destination; situated in the heart of Knightsbridge, and located within a former aristocrat’s mansion. We are here to make you feel royally beautiful!


Contact info

3.4

Average

TrustScore 3.5 out of 5

53 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(53)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Body Slim success story for 60+

I had been carrying an extra 5-7 -10 kilos my entire adult life. I am 63 now and have been using hydra slim for over a year. I have lost 12 kilos and my stomach and thighs are showing the most weight lost. I didn’t change anything else so can only assume it was from taking Body Slim everyday. I also love their Algotherapy body lotion. It makes my dry crepey skin feel tighter and toned. Love the smell too.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Skincare Routine

I ordered the 5 step skincare radiance exfoliating mask, micellar lotion cleanser, vitamin c smoothing base, eye cream and day cream and my skin chas never looked and felt so good

24 February 2025
Unprompted review
Rated 5 out of 5 stars

I was diagnosed with Fibromyalgia about…

I was diagnosed with Fibromyalgia about 10 years ago, the medical profession could only offer me anti-depressants and painkillers. In 2020 I found Hydraslim Plus by Urban Retreat/Acti-Labs, Paris. Oh my goodness, I used to be bed-ridden with flares for up to 7 days at a time! After starting on the HSP (it’s now called Body) my flares are half a day to non existent now. A year later I added Mind and the Brain Fog is virtually gone, which is wonderful. I was so impressed I became a Consultant

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Urban Retreat skincare

I’ve been using Urban Retreat skincare for 3 years and my skin has improved so much. I’m 73 and my skin looks great, people always ask what skincare I use.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service fast delivery

Excellent service fast delivery . Products I received are excellent 3D corrector is perfect lgt/mdm not heavy and great cover . Cream blusher great to apply as has a sponge tipped applicator and is great on . Lip gloss plump in Influence so natural better than my expectations. Excellent products .

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

It's very easy to order online, so many products to choose from that work also, they are just magical products. Extremely swift delivery in such brilliant safe packaging, highly recommended.
I just love Urban Retreat.

28 June 2024
Unprompted review
Rated 1 out of 5 stars

Be careful with the MLM side.

The owner of Urban Retreat MLM side made false stalking allegations about me to West Midlands Police along with a corporate member of staff because I exposed on my Facebook page that products they were selling through another brand they owned as vegan and halal were not. When Police took further statements off them these statements outlined deep and incessant stalking of ME from both these individuals plus a consultant who has also made false allegations. The evidence of their stalking of me is so shocking, it's lead to a professional standards investigation within the police force for starting an investigation against me for these people. Of course all charges were thrown out and now these individuals are now under investigation for perverting the course of justice. I can provide all evidence of this if this review gets flagged. I am very concerned for anyone who gets involved with these deeply problematic people.

17 April 2024
Unprompted review
Rated 1 out of 5 stars

Urban Retreat Disappointment

The company launched in Australia just recently. They seem to have bypassed all the rules for a business - I couldn’t even find the company as a registered business in Australia and my consultant contacted admin about two products that didn’t smell right and no reply. I expected more from a French beauty company.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Collagen

I’ve tried many collagens, but by far this one is the best for hair regrowth if you suffer from alopecia hair thinning & shedding this collagen after two months Actually works & my nails look and feel so strong! Will continue to use this product I’m very pleased with it.

1 January 2024
Unprompted review
Rated 2 out of 5 stars

Weight loss products

I tried Body Slim, Reset, Tummy Tonic. Absolutely no difference. I was already following a good nutritional plan and thought this would assist with losing those extra 15 lbs. Stopped using it, and tweaked my nutritional plan instead. There are no short cuts with weight loss and this certainly isn't one either.

1 January 2024
Unprompted review
Rated 5 out of 5 stars

Urban Retreat is my new to go to

Amazing products! I have been using the shampoo and conditioner for 15 years. I thought my hair looked good till I used Capill duo with leave in conditioner. Took a before and after pictures and wow what a difference in just 1 use. My hair is longer and shiny and very manageable. Urban Retreat has changed my life.

19 January 2023
Unprompted review
Rated 2 out of 5 stars

Terrible customer service when product wasn't good.

I bought two bottles of what I thought was moisturiser (it was in that section of the website) but it was a weird spray. My daughter used it and came up all red and hot in the face, I had the same reaction. I messaged them to see if I could refund at least the unopened bottle, but they said unless I had a doctors note proving the reaction, they don't refund. Awful customer service IMO!

13 August 2022
Unprompted review
Rated 3 out of 5 stars

Love the packaging

Love the packaging
Took a long time to ship and had tracking sorts of
It got to Canada and then the tracking stopped
Never did get an estimated delivery date
Still trying the products , too early to give full review
Prices seem fair

5 March 2023
Unprompted review
Rated 1 out of 5 stars

I find the business practices to be a…

I find the business practices to be a bit dishonest. I tried several of their products when I signed up to be an ambassador but was consistently underwhelmed. In one example I found the scent of the micellar lotion and an exfoliator to be intolerable. It was overpowering and smelled like cough syrup. I submitted a review to the Urban Retreat website in hopes to alert consumers who are sensitive to smells. I gave the product one star which brought the rating down slightly. But my review never posted. And when I checked again, the number was no longer counting either.

So I looked and apparently they only allow 5 star reviews to post for all their products. All products have five stars but a very low number of reviews. That’s not only unrealistic but it’s dishonest and shady and just goes to show they are cherry picking reviews to get sales above all else rather than allowing paying customers to provide honest feedback.

Needless to say they will not be getting any of my business again ever.

1 January 2023
Unprompted review
Rated 5 out of 5 stars

UR lifting serum.

So today I discovered the lifting face serum. A huge bottle for a good price.i wasn't expecting great things although I love the range of products mostly. I was worried about losing that hold it in feeling on my face by time I'd done moisture prime and 3d corrector, but no it still feels like I got my hold in knickers on my face . I am so impressed . And a little goes a long way xxx

21 January 2023
Unprompted review
Rated 1 out of 5 stars

I ordered a urban Lipo cream and it…

I ordered a urban Lipo cream and it worked wonders . So I bought two more bottles at £25 each and it’s done the oppressor than it’s suppose to. My diet it’s the problem. I would come use the cream and totally inflate. Seems corrupted .

3 December 2022
Unprompted review

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