Urbanog Reviews 

309
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I just ordered 3 pairs of boots and 2 purses, they shipped in good time, unbeatable prices, good quality, and all super cute. The first order I ever placed with UrbanOG was in 2012 for a pair of heels... See more

Company replied

Rated 5 out of 5 stars

Order#2423829 Love Urbanog! This was my first time ordering from them and I couldn’t be happier with the selection they offered for my tiny size 5.5 feet! I love my new boots and they were shipped qu... See more

Company replied

Rated 4 out of 5 stars

Order number 2419862. FedEx lost my order. I have been sending messages, emails and have not got a response regarding my order being lost. I was told by FEDEX to file a "lost package claim but haven't... See more

Company replied

Rated 5 out of 5 stars

ORDER # 2423397 This company is amazing and is a hidden gem. My most recent purchase is my boots. I absolutely love love love my boots. So much so I brought two pair in different colors. But I love U... See more

Company replied

Company details

  1. Clothing Store
  2. Activewear Store
  3. Fashion Accessories Store
  4. Headwear Store
  5. Jewelry Store
  6. Shoe Store
  7. Streetwear Store
  8. Sunglasses Store
  9. Swimwear Store
  10. Women's Clothing Store

Information provided by various external sources

We carry a variety of styles in women's trendy shoes: flats, sandals, gladiator sandals, heels, boots, knee high boots, over-the-knee boots, booties, wedges, pumps, sneakers, and even trendy items such as LED shoes for your wildest party. We also carry trendy and sexy clothing items such as swimwear, dresses, tops, jeans, skirts, fringed vests, shorts, bermudas, rompers, and more. Explore a wide selection of apparel and stay on top of the seasons hottest looks!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(309)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Prices!

I have ordered a pair of shoes and a pair of boots from UrbanOG. Their prices are low and the quality is high. They fit true to size and were very comfortable. I will definitely make another purchase and recommend you give them a try.

order # UOG2296842

18 October 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Diane,

Thank you for taking the time to write a review!

XO, UOG

Rated 5 out of 5 stars

I ordered two pair of shoes not only …

I ordered two pair of shoes not only did they arrive on time but I received so many compliments and shared the website with strangers at least 10 times that day. The best part is the PRICE, STYLE AND FASHION. I oredered more items a few days later waiting on my goodies now 🤗 order number UOG2296047

16 October 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Toya,

Thank you for your recent order and taking the time to leave a review!

XO, UOG

Rated 5 out of 5 stars

I LOVE URBANOG.COM

I LOVE URBANOG.COM. THEY ARE ONE OF MY TOP FAVORITE WEBSITES TO SHOP ONLINE. THE PRICES ARE REASONABLE, THEIR MERCHANDISE ARE OF GOOD QUALITY AND THEY DON"T CHARGE YOU A BUNCH OF MONEY FOR SHIPPING AND HANDLING LIKE ALOT OF OTHER WEBSITES DO. THANK YOU URBANOG, YOUR FOREVER CUSTOMER. ORDER #UOG2295847..............S. MATTHEWS, SC

16 October 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Shontorriyah,

Thanks for choosing UOG!

XO, UOG

Rated 5 out of 5 stars

One of 3 of my favorite online clothing …

One of 3 of my favorite online clothing sites. Great quality and the shipping took longer than I wanted, but it's worth the wait and price!

10 August 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Kendra,

Thank you for reaching out to us! We love sending you trendy clothing/shoes!

XO, UOG

Rated 5 out of 5 stars

I love love love this site

I love love love this site. I am a huge heels fanatic so i am so happy that I stumbled across this page. Not only do both my shoes fit perfectly but the prices on these shoes and the shipping are reasonable. It took my shoes a week to ship to my house which was pretty fair. I will definitely order from here again. This is my new bff.lol

1 August 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Shanice,

Thank you for taking the time to write a review! Glad you love our site, can't wait to send you your next purchase!
Please let us know if you ever need anything on an order!

XO, UOG

Rated 4 out of 5 stars

Love the bamboo shoes I bought at a …

Love the bamboo shoes I bought at a most reasonable price. But I was wondering why there are two prices listed for the shoes. One price is crossed out and a lower price listed. I wanted to buy another pair of shoes but I was charged the higher crossed out price instead of the lower one in red. Why is this? Kathy

31 July 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Kathy,

Thank you for your review! We are glad that you are enjoying your shoes! We also wanted to take the time to explain how the promotional offers work on our site. When we have a running promotion, customers will the original price in greyish color crossed out and then the tealish color pricing is what you will pay if you enter the running promotional code at checkout. The promo code can always be found on the upper black banner on the page and it just needs to be entered at checkout in the promo box. Please feel free to provide me with your order number so we can look into it and refund accordingly. You may also give our customer service team a call : 1-866-961-8880.

XO, UOG

Rated 3 out of 5 stars

Update urbanog.com gave refund and gift certificate code

Update: 7/26 I received an email yesterday apologizing for my experience . I was told I would receive a refund and gift certificate code and I did today. Even though it took awhile they rectified the situation .
I received the wrong item. Told to return wrong item to receive right item. When I asked for them to send right item they said it wasn't available. I returned wrong item for refund then was told the right item was available .
I returned wrong item to get right item (finally) I did and did not use their shipping label because that was not explained to me properly during emails.I asked for my shipping costs to be refunded and I was told no. They do not do discounts or refunds of any kind for my situation. Customer should always be satisfied and I wasn't . Now I am out $8 and still waiting for the original item I ordered to show up . They have the same inventory as GSLOVE and Debshops. You can shop there for better service .

6 July 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Cynthia,

Thank you for taking the time to write a review, we are always looking for ways to improve our service! We are sincerely sorry you had to experience that mix-up! A refund has been approved for your postage fee and we will gladly offer you a gift certificate code. A customer service team member has left you a voicemail asking you to give us a call so we may discuss and proceed with the offered resolutions.

Please let us know if there is anything else we can do!

1-866-961-8880

XO, UOG

Rated 5 out of 5 stars

Awesome!

I love this website! It has such cute shoes and clothes! I would definitely recommend this website to anyone who is a fashion fanatic. I love how they have promotional​ codes everyday as well as new items added!

3 July 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Ashley,

Thank you for taking the time to write a review! Can't wait for you to receive your next order!

XO, UOG

Rated 5 out of 5 stars

great store

I don't know why people are giving them bad reviews. first of all, it's not their fault someone used your card when making a purchase especially since you don't truly know it was from buying from them since people can access your account thru your wifi. I love their shop I've never had a problem I just wish they had better looking stuff for their plus size. I usually get my stuff within a week and customer service always emails me back the same day. returns are also easy you just pay the $7 shipping fee. Their stuff is good quality and reasonable prices. I've purchased plenty of items since last year and not once did i encounter a problem.

19 June 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Bry,

Thank you for taking the time to write a review! We are glad to be meeting your shopping expectations!

XO, UOG

Rated 5 out of 5 stars

Good shopping experience

The price for the shoes I bought were very good. The shipping was also good, it came in a timely manner. I ordered on Sunday and got it on Friday and I live in Connecticut. The shoes seem like good quality and the shoes don't have a bad smell they just smell new like you bought them from a shoe store. My shoes also came with a free gift! I love this company/website and just might order from them again.

16 June 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Yonce,

Thank you for your review! Please let us know if we can do anything for you on your next order!

XO, UOG

Rated 5 out of 5 stars

Great price and quality

Great price and quality. I ordered a pair of heels and a pair of boots on sale, they are both amazing & true to size. Shipping was fast too, I ordered on 9th, and received it today. I had some doubts when ordering from new sites that I don't know, but still gave it a try, I would definitely come back again, thank you Urbanog!

14 June 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Pauline,

Thank you for letting us know your first time purchased worked out for you!

XO, UOG

Rated 5 out of 5 stars

The shipping was decent for the free …

The shipping was decent for the free shipping method, i wasn't in any rush to receive my package and it showed up in a timely matter. Very impressed with the prices, quality, and overall everything about this site. Would recommend to anyone 10/10! I will definitely be shopping on here again very soon!

13 June 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Natalie,

Thank you, we truly appreciate your review! Can't wait to ship you your next order!

XO, UOG

Rated 5 out of 5 stars

Great Shopping Experience

Not really sure how there are negative reviews for this website. I've bought shoes from here twice and each time I've had a great experience. And each time I ordered it was for multiple shoes.. (4 each time)

If you're looking for a website that had great shoes and a coupon code that can be applied to sale/clearance items (time to time they do) Then this is a perfect site for you!

3 May 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Hayley,


Thank you for your shopping loyalty, we are so appreciative of you!

XO, UOG

Rated 1 out of 5 stars

Worst place to shop at

This is honestly the worst place to shop on! Beware of their cheap crap they buy in Los Angeles then overprice! They never really have sales bc when they do they bring up the actual cost of the item! When you call them and confront them about it they have a rude so called 'supervisor' that knows nothing about the company! I call for a refund for a return and they do not have an accounting or returns department. This company is phony and would never even waste 1 penny at this place! There's no wonder the company is going down!

2 May 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Sonia,

Thank you for taking the time to let us know your concerns, we are always looking to improve our shopping service! We can assure we do not raise our prices during any promotional sales. We do offer returns/refunds to customers who are unsatisfied with their products, please give us a call next time so we can walk you through the process!

Please let us know if there is anything else we can do to help you!

XO, UOG

Rated 1 out of 5 stars

STOLE MY CARD

I ordered despite some bad reviews but they stole my credit card or gave it to people and now there are charges being made from other countries etc I have 3 charges from Netflix and Walmart and some were not sent because they were deemed fraudulent. Save yourself the trouble

19 March 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Shandice,

Thank you taking the time to bring this crime to our attention! We are sincerely sorry you were a victim of this fraudulent crime. UrbanOG.com experienced unauthorized access to payment card data. We take this crime seriously. It was a crime against UrbanOG.com, our team members and most importantly you - our valued guest.

We understand that a situation like this creates stress and anxiety about the safety of your payment card data at UrbanOG.com. Our brand has been built on trust with our guests, and we want to assure you that the cause of this issue has been addressed and you can shop with confidence at UrbanOG.com. We deeply regret the inconvenience this may cause. For extra assurance, we will offer free credit monitoring services for everyone impacted.

Please feel free to give us a call to further discuss.

XO, UOG

Rated 1 out of 5 stars

BEWARE!!!

This company stole over $700 from my credit card!!!

12 March 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Nini,

Thank you taking the time to bring this crime to our attention! We are sincerely sorry you were a victim of this fraudulent crime. UrbanOG.com experienced unauthorized access to payment card data. We take this crime seriously. It was a crime against UrbanOG.com, our team members and most importantly you - our valued guest.

We understand that a situation like this creates stress and anxiety about the safety of your payment card data at UrbanOG.com. Our brand has been built on trust with our guests, and we want to assure you that the cause of this issue has been addressed and you can shop with confidence at UrbanOG.com. We deeply regret the inconvenience this may cause. For extra assurance, we will offer free credit monitoring services for everyone impacted.

Please feel free to give us a call to further discuss.

XO, UOG

Rated 4 out of 5 stars

Nice Online Store

After reading the reviews I was a little weary about ordering from them. But the items I wanted ran for almost $60 on other sites and they were only $30 at Urban OG so I went ahead and gave them a try. I placed my order Mar 1 and it was processed by Mar 3. I received my item Mar 7, a day before it was suppose to be delivered. This was with standard shipping. Although the items have sort of a chemical smell to them, I'm sure that letting them sit out will get rid of the smell. That's the only reason I'm giving them 4 starts, but overall I had a great shopping experience with them. I will be looking forward to ordering more from them.

8 March 2017
Unprompted review
Urbanog logo

Reply from Urbanog

HI FitMama,

Thank you for giving us a chance and writing a review! We truly appreciate you!

XO, UOG

Rated 5 out of 5 stars

urbanog fanatic

ive never had a problem with this company EVER been ordering for years now even emailing coustomer service and getting a reply was FAST and out of all my orders ive only returned 1 because it was MY FAULT for odering them to small not knowing they ran little so i dont understand the bad reviews' only thing is i wish they would restock items all in onfe and not every other day seems like im spending more money :( but other then that i love ❤️ urbanog. : ))

1 March 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Fee,

Thank you for taking the time to leave a review! So glad your orders have worked out for you!

XO, UOG

Rated 1 out of 5 stars

Stolen credit card number

I ordered from this company even after I read the negative reviews. The clothing came quickly, and was of decent quality. The company customer derive was even very helpful. But after I ordered, my credit card number was stolen and $2300 was spent. Even though I enjoy the website's products, I'll never buy from here again.

22 February 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Kayla,

Thank you taking the time to bring this crime to our attention! We are sincerely sorry you were a victim of this fraudulent crime. UrbanOG.com experienced unauthorized access to payment card data. We take this crime seriously. It was a crime against UrbanOG.com, our team members and most importantly you - our valued guest.

We understand that a situation like this creates stress and anxiety about the safety of your payment card data at UrbanOG.com. Our brand has been built on trust with our guests, and we want to assure you that the cause of this issue has been addressed and you can shop with confidence at UrbanOG.com. We deeply regret the inconvenience this may cause. For extra assurance, we will offer free credit monitoring services for everyone impacted.

Please feel free to give us a call to further discuss.

XO, UOG

Rated 5 out of 5 stars

Repeat shopper

I have been shopping with this company for close to 5 years now. I have NEVER returned an item. I always receive FREE shipping, because my orders are always over $50. Most times, if I order on a Friday, I receive my items by the next Friday. I used to do a lot of "boutique" shopping, this company has allowed me to cut out the middle man and order directly from the source. I appreciate that.

1 February 2017
Unprompted review
Urbanog logo

Reply from Urbanog

Hi Mickitia,

Thank you for your kind review! We are so honored to have your shopping loyalty! Please let us know if there is anything we can do for you on your next order!

XO, UOG

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look