Urbanista Reviews 687

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

1st Copenhagen 2 worked well but 2nd and 3rd would not pair with iPhone. Customer service by chat was not helpful [no phone help] and I suspected was a bot but not sure.

Rated 1 out of 5 stars

earbud stopped working after 45 days, no support from the company at all. They said 'speak to retailer' amazon said 'speak to seller' - totally ridiculous. AVOID.

Rated 1 out of 5 stars

Spent £169- on a headset as a present for my son,18th May 2024. Headset stopped working within warranty period. I was instructed to destroy that set and send proof which after querying th... See more

Rated 5 out of 5 stars

I found out Urbanista Support very helpful. I truly recommend the online shop itself as well as the support team who was very polite and practical. My speaker issue was sorted out in no time. The prob... See more

Company replied

Company details

  1. Hi-fi shop

Information provided by various external sources

We know that you love music. So do we! That’s why we create audio products that make it easy for you to listen to your favorite music wherever your daily life takes you, without compromising on either audio quality or style. We also love cities. Urban life is our endless source of inspiration: the takeaway coffee, the colorful store fronts and the variety of people going about their day. To express our profound love for the world’s greatest cities, we’ve named our products after them. Our designs are inspired by and dedicated to urban people, regardless of which city in the world they call home. Born out of a passion for color, form and a mobile lifestyle, our designs are rooted in the Scandinavian tradition. We design for life in motion.


Contact info

1.8

Poor

TrustScore 2 out of 5

687 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fundamental design flaws


I bought the Los Angeles headphones from this company. They look attractive, but overall the product is poorly designed.

The clamping force is excessive, causing discomfort after about 30 minutes of use. The headphones are also unnecessarily heavy, which further reduces comfort.

The solar charging feature is inefficient and does not significantly reduce the need for conventional charging.

The major issue is a structural design flaw in the headband (bridge). This component must repeatedly flex and absorb tensile and bending forces every time the headphones are put on or taken off. The material in this area needs sufficient elasticity and fatigue strength to withstand repeated stress. Instead, rigid components and additional mass (the solar hardware) are placed there, which concentrates stress and leads to premature structural failure. Mine broke in under a year.

Because of the poor mechanical design, comfort issues, and durability problems, I would not recommend this product.

5 January 2026
Unprompted review
Rated 3 out of 5 stars

Urbanista Los Angeles are super tight

Bought the Urbanista Los Angeles because of the solar battery charging. Before buying I went to see some reviews and saw people saying that they were tight, but I thought that could be from just being new and it would eventually be okay. Oh boy was I wrong been with them for months and use them practically every day and it still gives me headaches for using it for less than 2 hours. The purpose of my bought was because of the solar charging, that works pretty well and the battery lasts veryyy long, I can be like a week of using them daily and still have battery. The only problem is really the headaches

29 October 2025
Unprompted review
Rated 1 out of 5 stars

Headphones Stop Working and Customer Service Non-Existent

I bought the Miami headphones from their 'Official' Amazon storefront, six months in the function button stops functioning. I reached out to get them fixed under warranty. Initially I waited 3 weeks for a reply, nothing. So I emailed again. This time they advised that as I bought it from Amazon it's not their duty to provide warranty. Thing is, it's their official storefront on Amazon. Urbanista are on the invoice as the seller. Anyway, Amazon refunded and I won't be purchasing Urbanista again in a hurry.

8 September 2025
Unprompted review
Rated 1 out of 5 stars

I ordered the Urbanista London earbuds

I ordered the Urbanista London earbuds. When it arrived, all that was in the box is the charger cord and the silicone inserts for the earbuds. There was no charger case and no earbuds! I have purchased these 2 times and have been pleased each time with my purchase, so I would just like to have my new ones. Thank you.

26 August 2025
Unprompted review
Rated 1 out of 5 stars

Urbanista Palo Alto headphones

I have the Urbanista Palo Alto in-ear earphones, and they are horrible. This is just re-branded junk from China, honestly. I've had them for six months now, and experienced the following issues:
1. Every time you move year ears (e.g. during exercise) it pauses your music
2. One earphone doesn't connect well to the case, so it's often not charging or connecting when I take them out
3. Battery life is really bad, they don't even last me a day now. When it starts indicating that the battery is low, they usually die within 15 minutes, not giving me time to charge them.

Overall the qualify just feels poor. Sound is okay, but not great, same for the ANC. The multi-device pairing option is nice and works well, but overall for a 80 euro headphones they are extremely underwheling.

4 August 2025
Unprompted review
Rated 2 out of 5 stars

Have had 2 pairs of over the ear…

Have had 2 pairs of over the ear headphones from Urbanista. First pair lasted about 2 years before the headband just cracked and broke. I really liked them, so I replaced them with the same, as I like the self-charging aspect. Unfortunately second pair lasted just less than 2 years before they packed up. Kept switching themselves off and became really crackly, to now be unusable.

Maybe I'm expecting too much, and they should only last 2 years, but they aren't that cheap. With more solar powered ones on the market, I'll try a different brand.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing will be ordering later again ✌️

Absolutely its the best headset i have ever tried it ( Los Angeles) and the customer care is so great i never had such good experience i highly recommend it it worth it each penny u pay , my headphones got broken and they sent me the new pair replacement with 0 charge in fews days only

29 May 2025
Unprompted review
Rated 1 out of 5 stars

No customer service whatsoever

I ordered a pair of earbuds that are unusable - they're massive, flimsy and won't stay in my ears. According to their website they offer 30 day returns but you have to email them first to get the address. I've been trying to contact their support email address over the last 3 weeks and no one bothers to even answer!

29 December 2024
Unprompted review
Rated 2 out of 5 stars

Burst Ear Covering.

The covering on the ear section of my Urbanista Los Angeles headphones burst. Customer service could not assist me and said there were no spare parts to fix it.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had 3 different Urbanista products..

I’ve had 3 different Urbanista products: Stockholm plus, Los Angeles and now Palo Alto. I’m happy with the performance and i like the color options. The adaptive noice cancelling on Palo Alto is aamazing!! Perfect for me who travels a lot. Hope they make a follow up on LA, the solar feature is cool. :-)

18 October 2024
Unprompted review
Rated 5 out of 5 stars

I love these headphones

I love these headphones, super comfortable and great bass! I have used them for a few calls and people say I sound good, so for me this is a 5 out 5.

18 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look