Bought off this company a couple of times, always kept well informed of each stage of the order. Delivery was very quick from Germany, as you can not get this Landy Cognac from the UK any more. Highly... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Loved that this hard to find in the UK Lalo tequila is available thru Urban Drinks. My girlfriend is Texan and lives there and this is her favourite so after an extensive on line search I was deligh... See more
First time ordering from this company & was a little worried after reading the negative reviews but I can’t fault them. My package arrived quickly & I was kept updated every step of the way. It was al... See more
Although Urban Drinks has UK in the title it soon becomes obvious during the order process that the bottle is coming from abroad (fair enough as that's why it wasn't available to buy anywhere in B... See more
Company details
Contact info
Winkley Studios, 7 Winkley Street, E2 6PY, London, United Kingdom
- 020 3807 0024
- info@urban-drinks.co.uk
- www.urban-drinks.co.uk
4.4
Excellent
848 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service thank you
4 March 2025
Brothers bond bourbon
I was dubious that I would get the item I ordered but fantastic it arrived safe and sound very fast delivery highly recommended
4 March 2025
Very quick delivery
Very quick delivery, arrived in good condition but thought it should maybe have had bubblewrap for extra protection. Very happy though.
18 February 2025
A great Whisky find
A great find I’ve been searching for for a while, arrived quickly and well packaged.
Very happy
18 February 2025
Delivery on time and package was taken…
Delivery on time and package was taken care of.
11 February 2025
Good and quick.
11 February 2025
I read bad reviews before ordering
I read reviews before ordering, majority of people says what delivery takes ages and no communication.
But it’s not true! My order was fulfilled next day and parcel arrived within 4-5 days by standard delivery.
Packaging is outstanding too!
4 February 2025
The bottle was my sons birthday gift
The bottle was my sons birthday gift. He is a great fan of Connor. It arrived on the day and Tom was so pleased to receive it on his 7th birthday. (Oops 27th)
28 January 2025
Absolutely shocking service
Absolutely shocking service, paid express delivery, no communication, no product received and a week later get asked to complete a review!
Where is my delivery??
24 January 2025
Reply from Urban Drinks UK
Good day,
We are sorry for this bad experience.
You have ordered on the 22nd of January and we have dispatched your order on the 24th, as soon as we received customs approval (this avoid customs to have to pay for any import taxes, as we take them in charge for you).
As you have also contacted us during the weekend, we have send you the tracking informations this morning immediately at 9am and were happy to inform you that the parcel was out for delivery.
So the delivery only took 3 business days, which is a normal time frame for express delivery from Germany to the UK indeed.
Please let us know, if we can help any further, as we have already contacted your via email a few hours ago.
Kind regards,
Urban Drinks
I have ordered 4 bottles of cognac a…
I have ordered 4 bottles of cognac a week ago and havent recieved any note on when they will be shipped. when tried calling their number, there is no one to answer- very frustrating
8 January 2025
Unprompted review
Reply from Urban Drinks UK
Good day,
We are very sorry, that you did not receive any reply until now. We will immediately contact you via email and check on your order!
Kind regards,
Urban Drinks
I order a brothers bond whiskey for my…
I order a brothers bond whiskey for my boyfriends birthday the delivery was very quick I was so surprised it’s exactly what he wanted especially because he’s watched vampires diaries many times we’re both very happy would order again!!!
3 January 2025
Unprompted review
Ordered but not acknowledgment or bottle
I have ordered a bottle of Slipknot No.9 Whisky on the 14th December as a guest through the PayPal pay option. Although I have received a confirmation from PayPal that the payment had been taken and confirming my information - including Email and Delivery Address - I haven't received any confirmation from Urban Drinks UK and no Bottle has arrived all these days later. I sent an email on the 23rd but haven't received any reply. the Facebook and Twitter pages seem to have not been uploaded since 2020, so I am trying to find an response from this .
14 December 2024
Unprompted review
Reply from Urban Drinks UK
Good day,
We are very sorry that you did not receive this order yet. Do you have any order information for us or email address we could check? We have closed all the emails and replied to each customer until today. Has our reply eventually arrived in your spam folder?
We would be very happy to help out with this!
Kind regards,
Urban Drinks
Order not acknowledged or fulfilled
I made an order for a bottle of Jack Daniels master distiller No.6 and the required delivery fee on the 16th December as a guest. I unfortunately closed the page before realising that I had not received an email acknowledging my order, so I have no order number and can't track the order. However the payment has been taken from my account and still there has been no emails from either Urban Drinks UK or Fed Ex. I have submitted an enquiry email re this matter and still heard nothing. So I have no idea whether my order will be fulfilled or not. Disappointing as was due to be a Christmas gift and I am potentially out of pocket to the sum of £58.80.....
As a result of this review I was contacted within 2 days regarding my order and assured it was being processed.
They did ask me why I had not contacted via the help link or email on the UK website and I explained the link wouldn't work and my email went unanswered.
In the communications regarding my order which they confirmed, I did request an confirmation email with my order number and tracking information but this never happened.
However today I have received my bottle which was really well packaged to ensure no damage to bottle or box.
Thank you Urban Drinks UK for my product and for responding to my review and direct emails.
Just a shame I had to resort to Trustpilot as I was unable to communicate with you via your site
16 December 2024
Unprompted review
Reply from Urban Drinks UK
Dear customer,
We checked with your informations, but we never received any email from you unfortunately.
We will try to contact you immediately to find out what is happening here.
Kind regards,
Urban Drinks
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