Bought off this company a couple of times, always kept well informed of each stage of the order. Delivery was very quick from Germany, as you can not get this Landy Cognac from the UK any more. Highly... See more
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Review summary
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Reviews shaping this summary
Loved that this hard to find in the UK Lalo tequila is available thru Urban Drinks. My girlfriend is Texan and lives there and this is her favourite so after an extensive on line search I was deligh... See more
First time ordering from this company & was a little worried after reading the negative reviews but I can’t fault them. My package arrived quickly & I was kept updated every step of the way. It was al... See more
Although Urban Drinks has UK in the title it soon becomes obvious during the order process that the bottle is coming from abroad (fair enough as that's why it wasn't available to buy anywhere in B... See more
Company details
Contact info
Winkley Studios, 7 Winkley Street, E2 6PY, London, United Kingdom
- 020 3807 0024
- info@urban-drinks.co.uk
- www.urban-drinks.co.uk
4.4
Excellent
848 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Awful Service
Placed an order, it quoted "Express Delivery". Didn't hear anything for over a week, emailed them and was advised it would be shipped that day. Didn't hear anything, emailed them the next day and was told some excuse about customs and paperwork. Asked to cancel a refund mu order and was told the refund would take a week. Very poor service.
1 October 2025
Unprompted review
Reply from Urban Drinks UK
Good day,
We check this out, but you have not placed an order with Express delivery. You have paid 9,90 GBP for the transport, which is the normal quote. In that case, we indeed need 4 to 5 days for a delivery to the UK.
After having received your message, the order went straight to customs approval after the weekend and we received the documents today. The shipping would have arrived this Friday at destination.
Unfortunately, you asked for the cancellation and refund today.
The refund indeed take a week if you paid via credit card and this because of the transfer time frame for the amount. Indeed, we send it from our German bank account on yours in the UK and this can take up to 5 business days, which is not something we have any control on.
But as mentioned via email to you today, you have paid via PayPal and the amount has been automatically refund to you a few seconds after our cancellation confirmation.
We are sorry, that you experienced such disappointment and would have been happy to prove you, that the delivery could take place in a short time lapse.
Kind regards,
Urban Drinks
Brilliant service given
Beautiful bottle, awesome price and excellent service. Emailed the tracking the next day and very fast shipping. A great website to buy drink from I highly recommend it!
19 September 2025
Arrived but 3 bottles were broken &…
Arrived but 3 bottles were broken & leaking through the box.
16 September 2025
the delivery service is not very good…
the delivery service is not very good and I still haven't received my goods, even though i was informed it would be with me in friday.
11 September 2025
Reply from Urban Drinks UK
Hello,
Thank you for your message.
We are sorry that you have not yet received your order.
We will immediately launch an investigation with FedEx and will keep you informed and refund you immediately if there is a problem with this delivery.
Kind regards,
Urban Drinks
2 bottles of Berliner Lüft…
Ordered 2 bottles of Berliner Lüft online and order confirmed.
Then received an email confirming delivery date and timeslot .
Could see tracking and the delivery arrived as per instructions, on time and packed securely.
All in all a great service and will use again.
4 August 2025
Unprompted review
Arrived within 4 days or placing my…
Arrived within 4 days or placing my order. Well packaged
1 August 2025
Great service very helpful staff and…
Great service very helpful staff and great products on the website
29 July 2025
Great and quick service will definitely…
Great and quick service will definitely use again! Many thanks for my Machinehead shotgun blast whisky box
25 July 2025
Excellent products coupled with great…
Excellent products coupled with great customer service & very good delivery time frame
11 July 2025
Really fast service I ordered Saturday…
Really fast service I ordered Saturday received Weds brilliant thanks
1 July 2025
Fast delivery and communication was…
Fast delivery and communication was great, emails received to advise on progress of order. Item received well packaged and item as described.
24 June 2025
Excellent service
Excellent service. Kept me informed through all stages. Fast delivery, sadly let down by Fedex failing to deliver on the correct day and lying about it. Urban Drinks though I would use again with pleasure.
24 June 2025
Very good online retailer
I was very happy with all aspects of the transaction with Urban Drinks. Co .UK and will happily buy from them again.
17 June 2025
I really fancied celebrating with some…
I really fancied celebrating with some Henkell Trocken but couldn’t find any locally.
Drinks Direct fixed that and cheaper than I expected.
17 June 2025
Good communication
Good communication, kept up to date with delivery and delivered in a very reasonable time. Would definitely order again.
11 June 2025
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