Dishonest seller
I bought 3 rolls of pallet wrap, 500mm wide, and I received 400mm. I reported it to the seller, but I didn't get any response
15 May 2025
Unprompted review
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Company details
Written by the company
A distributor of cleaning, hygiene and janitorial products with competitive prices and a rapid delivery service. We also plant trees for online orders, helping our customers to hit their sustainability goals!
Contact info
36 High Street, CO9 2AQ, Halstead, United Kingdom
- 01223 789 990
- sales@upwoodch.com
- www.upwoodch.com
2.7
Poor
10 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Green 240 litre wheelie bin bought
Green 240 litre wheelie bin bought. Great product. Nice green colour with shiny finish. Speedy efficient delivery.
Ideal for de-cluttering the house. Used inside house to save on lifting. Great incentive to get the job done. Very pleased with it !
22 February 2024
Unprompted review
Poor Communication and no product
Placed an order for a fridge, paid extra for 1-2 delivery. I did not receive an email to confirm, I have checked my bank account and the amount has been deducted. I have called the phone number listed on the website and I have written in the web chat.
17 September 2023
Unprompted review
Good
I bought a wheelie bin from this company. The parcel arrived within the scheduled time but the communication with the company was very limited. I received no answer to my emails chat inquiries or phone calls.
7 August 2023
Unprompted review
Reply from Upwood Cleaning & Hygiene
Hi there, thanks for taking the time to leave your review and we're sorry to hear that you aren't happy with the experience.
We've investigated the status of your order, which appears to have been delivered and signed for this morning at 9:30am. Today is the third day of the 2-3 working day delivery lead time, as such the ordered lead times have been met.
Live chat isn't always manned, but we have a log of the chat record which has been responded to.
Once again, apologies this hasnt met your expectations.
All the best,
Upwood Cleaning & Hygiene.
Ticks all the boxes
Very easy to order online, good prices and fast delivery. Will use again
4 July 2023
Unprompted review
Never received this item yet.
30 May 2022
Reply from Upwood Cleaning & Hygiene
We're very sorry to hear about this. We are investigating the reasons as to why this has happened, but to avoid further delay we have re-issued goods to be delivered to you tomorrow. Once again, please accept our sincere apologies.
Reply from Upwood Cleaning & Hygiene
Thanks for your review Bradley, we're very pleased to hear that you're happy with the service! 🙌
Reply from Upwood Cleaning & Hygiene
Thanks for your kind review Mark ✌️
Excellent fast and efficient service
Excellent fast and efficient service! Will definitely be ordering from this company again.
14 May 2022
Reply from Upwood Cleaning & Hygiene
Thanks for your order, and your kind review Heidi! We're delighted to hear that you'll be ordering again in the future 🤝
Had difficulty placing an order but…
Had difficulty placing an order but this was dealt with efficiantly and received my order without delay
21 April 2022
Reply from Upwood Cleaning & Hygiene
Thanks very much for your positive review! 🙌
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