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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the product, citing issues like games being unplayable due to bugs, graphic errors, and frequent disconnections. Customers also frequently report problems with the customer service, describing it as unhelpful, unresponsive, and difficult to get a resolution for account recovery or technical issues. The user experience is often frustrating, with complaints about the login system, the inability to access paid content, and the overall difficulty of using the platform. The app and website also receive significant criticism, with users experiencing infinite loading screens, crashes, and difficulty navigating to find important account information or cancel subscriptions. Many feel that the company does not care about customer retention and prioritizes security to the point of hindering legitimate account access.

What people talk about most

Product

People report negative experiences with product. Many customers express frustration with broken and... See more

Customer service

Clients share negative opinions on customer service, with many reporting extremely long wait times for... See more

User experience

Reviewers highlight negative aspects of user experience, consistently expressing frustration with account... See more

Application

Customers consistently note negative experiences with the app. Many reviewers report constant login problems,... See more

Website

Users describe negative interactions with the website. Many customers report significant difficulties... See more

Based on these reviews

Rated 1 out of 5 stars

Just impossible to play The Crew Motorfest on Steam Deck Keep disconnecting for no reason after 3 to 5 min of gaming. Also when you want to make a claim on the Ubisoft Support, surprisingly yo... See more

Rated 1 out of 5 stars

Imagine, I am coming back to the game after 5 years. I have forgotten the email I used to sign up. I gave them the Username / Password / Location / Phone number / Friends / name / Said I can give them... See more

Rated 1 out of 5 stars

One of the worst gaming companies ever. There’s an old game called Growtopia that used to be incredibly fun, but Ubisoft has completely ruined it. The game is now flooded with bots that destroy the ex... See more

Rated 1 out of 5 stars

Not satisfied with the help from Ubisoft. There are no other options for verifying your identity in order to recover your account when you have zero access to an old email you haven't used in over 10... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Hobby Store
  4. Video Game Store

Information provided by various external sources

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Contact info

1.1

Bad

TrustScore 1 out of 5

2K reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

Avoid all ubisoft games

I along with thousands of other reviews think that Ubisoft is a absolutely Sh*te gaming company, with absolutely cr@p service and barely usable programming interface. I now activatly avoid ubisoft games. I believe their rating is even to high on here, they don't even deserve the one star that I am forced to choose.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

This company decided to make Trackmania…

This company decided to make Trackmania players either pay up an extra $20 per year or play nothing type tactic, I'll stick with TM2 or nations forever before I fork over another cent to these greedy individuals, already forked over $60 for 3 years worth when TM2020 launched back in 2020, not doing it again.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Forgot my password, Ubi told me to Eff Off

Forgot the password for my Ubisoft Connect account. Couldn't reset the password as it was set up by my brother using an old email address 17 years ago when we shared a single xbox/login as kids. We're both adults now with separate consoles and logins and neither of us has access to the old email address. Contacted Ubi support and their response was essentially "sharing account details is against TOS, account doesn't belong to you, no account for you"

No attempt at understanding the situation or reading the context of what the issue was. No attempt at trying to rectify the issue. Tried explaining that we shared the same console and login, it belong to both of us, they didnt care. Just "TOS violation, sucks to be you bruh" and locked out of my account.

Thanks Ubi, great service.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Company is absolute garbage

Company is absolute garbage.

They make broken games and us gamers waste hours of our lives before we realise this pos company have wasted our time.

There isnt even a way to contact them to ask for a fix.

I will never buy another ubisoft game again, i hope other gamers do the same and this company goes bankrupt.

Leave game making to companies who know how to do it. Ubisoft clearly does not.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

I have been trying to resolve an issue…

I have been trying to resolve an issue in my Ubisoft account through support and it has been more than 5 months now, still there is no response from the team, instead I have been getting automated responses that are totally useless. I have never seen this kind of terrible support in any gaming company. I advice you all not to buy anything from them, someday if you lose access to your games, ubisoft won't support and all your money will be gone.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Ubisoft is not letting me log in on my…

Ubisoft is not letting me log in on my ps5 because I did to many failed attempts and the next day I try again and it says th same thing which pisses me of a lot like I just wanna play the crew motor fest

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer service

Worst customer service. Bought the new anno and attempted to play. I have an old PlayStation account from 10 years ago that I can’t access. Went through unlinking process and it didn’t work. Spent hours trying to sort getting the account only to get blocked from creating new accounts to my PlayStation. I know they have good titles to play but avoid.

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Rage

I want every single person that is in any way shape or form connected to ubisoft to be cursed forever with wearing wet socks.

I prefer to have a pirated verson that will forever mine bitcoins and sell my personal data than using any of their services. May the wrath of customer dissatisfaction catch up to all of you. Its time for this vermin to reduce to ashes!

16 March 2026
Unprompted review
Rated 1 out of 5 stars

worse service and website

I was trying to log into my old account I had for a while, when I went to reset my password and clicked save it would not save. Therefor I couldn't reset my password because the new password wouldn't save when I clicked save.

15 March 2026
Unprompted review
Rated 1 out of 5 stars

Cant even create an account

Bought Assaisn creed off steam, it doesnt work without an ubisoft connect account.

Cant create on on either the downloaded app or the website, says all my email, password & user all green but then says protected by captcha yet... the captcha never appears.

If youre forcing me to give over data via creating an ubisoft account, at least make it work.

laughable for a failing gaming company, i guess ill just request a refund via steam.

7 March 2026
Unprompted review
Rated 1 out of 5 stars

Ubisoft sucks

Ubisoft sucks. Games are unplayable, and when they do work, they are uncreative, unoriginal slop meant to get an easy buck out of people. God I hope this garbage company goes under.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Try to employ someone that knows what…

Try to employ someone that knows what they are doing - it really helps. I am sadly dealing with an unbelievable amount of stupid trying to work your apps - each update of the connect client is worse than the last - it looks pretty though - what are you 3 yo ? Can’t login on any device yet again …

23 February 2026
Unprompted review

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