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Rated 1 out of 5 stars

this company is a joke!! paid for an unlock code that i never got.. emailed customer service multiple times and the address comes back as invalid or unknown or doesn't exists.. ive filed a dispute wi... See more

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY..WARNING.. After 3 months!! Order Id Brand Model Country Network Order Date Unlock Code IMEI Status 317240 ZTE ZFive USA (United States) Verizon 2019-04-05 990008... See more

Rated 1 out of 5 stars

This is a disgrace - 5 days ago I paid - keep getting spam emails - no real support - my ticket was resolved - but my problem is still there - no customer service for 3 days online - then I got some s... See more

Company replied

Rated 5 out of 5 stars

Successful unlock for Samsung A10e, (At&T). It took about a week, which wouldn't have been a problem, except that they originally said that it would be 30 minutes to 2 days. If they would have just sa... See more

Company details

  1. Telecommunications Service Provider

Information provided by various external sources

UnlockNinja is providing Cell Phone Unlock Codes, Mobile Phone Unlocking and IMEI Codes. Easy and Safe Network Unlocking Service for your Mobile Phone!


Contact info

1.6

Bad

TrustScore 1.5 out of 5

142 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

this company is a joke!

this company is a joke!! paid for an unlock code that i never got.. emailed customer service multiple times and the address comes back as invalid or unknown or doesn't exists.. ive filed a dispute with my bank in hope's to get my money back

28 October 2022
Unprompted review
Rated 1 out of 5 stars

This company is a scam we paid for the…

This company is a scam we paid for the unlock service for our Moto g and I cannot reach anyone and when I look online it just shows the order but that's it. No response nobody to speak with no u no lock code. zNOTHING
. I THINK ITS A SCAM. I SHOULD HAVE DONE MY RESEARCH FIRST. THEY DID A NINJA MOVE ALRIGHT ON MY MONEY...!!!

29 September 2022
Unprompted review
Rated 1 out of 5 stars

Well I'm part of the scammed club

Well I'm part of the scammed club, seems every review has the same circumstances. There must be a way to stop these scammers! Who can we turn this crooked ass company into and get our money back! I work hard for my money and I don't like giving it away for free and not getting something I paid for! GIVE US OUR REFUNDS!!!

30 March 2022
Unprompted review
Rated 1 out of 5 stars

Scam alert

Scam alert! Sept 27 2021 . i am among the list of vitims. Sent money . waited 2 weeks. emailed them. No service provided . don't give these horrible people your money

27 September 2021
Unprompted review
Rated 1 out of 5 stars

Very unreliable

Very unreliable. They advertise 72hrs. More than a week later no response. Contacted them, I get an automated response, they will get back to you in 24 hours. They never did. I wouldn't recommend using them.

19 August 2021
Unprompted review
Rated 1 out of 5 stars

Please nice not to make the code order…

Please nice not to make the code order on this site.... are some crooks will take your money and will not give you any code and no moneyPlease nice not to make the code order on this site.... are some scammers will take your money and will not give you any code and no money back

17 August 2021
Unprompted review
Rated 1 out of 5 stars

scammers

I have been complaining for 4 days and claiming my product or a refund and they do not answer this is a scam they disgust me

14 June 2021
Unprompted review
Rated 1 out of 5 stars

Placed an order for a simple Alcatel…

Placed an order for a simple Alcatel ,enquired several times on delivery, all I got was a auto generated email saying the same thing, think I've been done, only 4.00 but still ripped off, avoid this site its fake

29 April 2021
Unprompted review
Rated 1 out of 5 stars

Waste of time

I have purchased 2 unlock codes for a Motorola G . I chose the 6-12 hour option and have yet to get anything from them or a response back and have sent 5 emails including the order number and imei like they said to . I want a refund and they will not answer me . I wouldn’t waste my time on there service because it’s a scam ..

17 April 2021
Unprompted review
Rated 1 out of 5 stars

I order a unlock code for Huawei 5557…

I order a unlock code for Huawei 5557 606. They acknowledge the order but didn't get the activation. I don't think there is a way to get a refund as well because they don't respond to email. The emails they send are automatically generated once.

Don't fall for this scam and don't loose your money.

10 April 2021
Unprompted review
Rated 1 out of 5 stars

They accepted my payments but sent me nothing!!!

I entered IMEI on website and still the website says please enter IMEI, and the thing is they accepted my payment and deducted the balance needed for unlock service but still nothing!!!! I emailed them Russel provided me a ticket ID 8674 but still doesn’t reply. How Do I get a refund or do I receive my unlocks?

22 February 2021
Unprompted review
Rated 1 out of 5 stars

I'm very disappointed order number…

I'm very disappointed order number 472748. on the 10/2/21.I've had no unlock code.I emailed the company they say a ticked has been opened wait 24 hours for reply I've emailed 4 times,with no response I would like to know what's going on with my order

21 February 2021
Unprompted review
Rated 1 out of 5 stars

Very very disappointed

t has been more than a week since I requested the unlock code, the page does not allow contacting them, they do not respond to emails, there is no information about the status, very disappointed.

Thank you for answer this is the order 468602

28 January 2021
Unprompted review
Unlockninja logo

Reply from Unlockninja

Hello Jhon,
We are extremely sorry for your inconvenience. We would request you to kindly share your order ID and we will resolve the issue on a priority basis. We appreciate your patience, Thank you.

We are extremely sorry that we couldn't generate an unlocking code for your Phone. We have initiated a full refund for the same. Refund happens almost immediately from our side but it might take up to 7 working days to be reflected in your account/ Card statement. Please let us know if we could be of any further help and for any query feel free to write back to us, we will be happy to assist you.

We will really appreciate it if you can spare a few seconds and give feedback on the following link: https://www.trustpilot.com/review/www.unlockninja.com. Thank you for choosing Unlock Ninja.

Rated 1 out of 5 stars

Very disappointing

Its been past the time for getting the unlock code. I have emailed them several times to cancel this purchase to get back my refund and they won't respond to my emails.

27 January 2021
Unprompted review
Unlockninja logo

Reply from Unlockninja

We are extremely sorry for your inconvenience. We have reordered another tool for your device. There are many tools and levels to generate an unlock code, One tool take up to 3-7 Business days, but usually faster than that. Unlocking happens through the network provider or manufacturer so only business working days are considered (Excluding Saturday-Sunday). We assure you to deliver the unlock code at the earliest. Thank you for your patience.

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