Unleashed Software Reviews 1,181

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and extensive knowledge, making the onboarding process smooth and efficient. People frequently highlight the exceptional customer service, noting quick response times and the team's dedication to providing effective solutions and personalized support. The overall user experience is described as positive, with many finding the system easy to use and adaptable to their business needs. However, some customers also noted occasional dissatisfaction with support, mentioning instances of slow responses or a complete lack of communication after submitting tickets. A few other people also felt that while the platform itself is good, the customer service could be improved, citing delays in receiving answers to their inquiries.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the support... See more

User experience

Consumers find the user experience to be positive, highlighting the intuitiveness and ease of use of the... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and efficient service,... See more

Based on these reviews

Rated 5 out of 5 stars

Jue Marsden was incredible throughout the entire onboarding experience. She was always available and quick to answer any questions I had. Thanks to her support, we were able to implement Unleashed s... See more

Rated 5 out of 5 stars

Using Unleashed has been a great experience for our business. The setup process was easy to follow, and there was always support available whenever we needed help. Now that we’re fully using it, it... See more

Rated 5 out of 5 stars

We are a growing small business (toy wholesaler) and have spent over 2 years researching/trialling new systems which needed to tick our boxes (easy to use, grow with us, take away most of our manual p... See more

Rated 5 out of 5 stars

Unleashed Support is fantastic. Clear, concise solutions along with follow-up post-troubleshooting really works well and helps our business run smoothly! A big shout out and a special thank you to Sya... See more


Company details

  1. Cloud Computing Service
  2. Business to Business Service
  3. Software Company

Written by the company

Unleashed is a cloud app that gives businesses full visibility and control over their inventory. It solves the problems caused by poorly managed stock — including stockouts, stagnating margins and lost goods — by enabling users to track their goods across suppliers, warehouses, production, customers and sales. Unleashed integrates with a number of platforms in accounting, commerce, CRM and more — meaning it can operate at the heart of any product-based business’s cloud ecosystem.

Enhanced Shopify Integration

Written by the company

New to Unleashed in November 2021
Our latest Shopify integration is available now. Featuring more 2 way information flows, data control and more, it improves the accuracy and speed of your Unleashed-Shopify workflows to make your integration sing. We understand that ecommerce can be an essential part of any business, which is why we're committed to delivering great integrated solutions that best support your business.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Supportive and reliable company.

Working with Unleashed has been an absolute pleasure. Their team of skilled professionals is not only knowledgeable in their field but also dedicated to providing top-notch service and support. They took the time to understand our unique needs and developed a tailored solution that exceeded our expectations. Highly recommended.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Radu assisted us ably with onboarding…

Radu assisted us ably with onboarding and the overall Unleashed experience is great. Their tutorials and help pages are extensive and really useful. Support with real people is available instantly and they're extremely knowledgeable

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Onboarding Consultant…

Radu Ghilici from Onboarding Consultant Team was great and very helpful. He explained everything in detail and replied to all our e mails very quickly. Great experience.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Out of the box solution for small to medium sized companies

I onboarded unleashed as a lightweight ERP system for my company. The product is very intuitive and has been a gamechanger for reporting and maintaining a source of truth for Treehouse. Sales can add orders on the road with the app and then operations can take over and assign product to orders. 10/10!

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Great support help and service

The support and assistance along with help has been a great experience, Without being a subject matter expert i was continually supported and educated throughout what i saw as a daunting project & period in the infancy of our new company, This was made so much easier by the on boarder at Unleashed.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

The onboarding experience has been…

The onboarding experience has been fantastic. Over a few weeks I was using Unleashed like a pro, thanks mainly to Ebad's help and guidance!
The software is working great and we are thrilled with the results.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Exciting System with Great Support

Onboarding to Unleashed has been an exciting process, and the software is one we have been greatly excited to implement. Such a task can seem daunting. Having Ashton's assistance every step of the way has made the process not just smoother, but incredibly successful. We're thankful we had such a great contact during the launch.

28 September 2025
Unprompted review
Rated 5 out of 5 stars

Hassle Free change to Unleashed

We had a smooth and hassle-free changeover to Unleashed. The time and information Ian Blaydes provided us was greatly received and appreciated. He certainly exceeded our expectations. Thanks Ian. We are glad we made the change and looking forward to what the future holds with Unleashed

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Jue from Unleashed is the best!

Jue from the Unleashed Onboarding team has been a tremendous help. In short time spans she has quickly understood our business and adjust the unleashed product for our needs. Not only that, we had a migration problem caused by our migration team, and she went in and fixed up the work herself, despite it not being her direct responsbility.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Experience!

We had a problem with UL where we couldn't see "stock adjustment" option for RSP UL. Raziq was very helpful and even though he didn't have an answer in the first instant he queried and got us a solution in a day. We really needed to use this option in UL and are very appreciative of the help and assistance we got. Thanks UL team!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

We are working through setting up a new…

We are working through setting up a new warehouse in a new market and ensuring Unleashed and Shopify talk to each other well. I reached out for support and Syafiq was extremely helpful and was able to resolve all of my queries. Wonderful customer service!

23 September 2025
Unprompted review
Rated 4 out of 5 stars

Fantastic Support & Training

We are three weeks into using Unleashed, and have had fantastic training and support during our pre and post go-live dates. Our consultant (Jue Marsden) has been very thorough, and has provided us with support in every possible way.

Jue has been great at getting back to us in a timely manner with thorough videos and guides, and has been more than willing to answer the same question multiple times, if required. She has also been very flexible in terms of changing meeting times etc.

We cannot recommend Jue strongly enough; she has been accommodating, approachable, and very easy to deal with.

My only reason for the 4 stars, instead of 5, is due to some limiting features within Unleashed. There has been very little that we, as a business, have not been able to achieve through Unleashed, but there are some features that would be beneficial to us.

Overall, we have been very happy with the service we have received from Jue, and grateful for the support we have received from her.

22 September 2025
Unprompted review

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