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UnitedSupportAnimals Reviews 

8,749
•
TrustScore 4.5 out of 5

4.6

Animals & Pets
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company, often describing it as excellent and a wonderful service. Customers consistently praise the staff for being helpful, knowledgeable, and professional, guiding them through the process with patience and kindness. The service is frequently described as efficient and easy, making it simple to obtain necessary documentation quickly and often within 24 hours. Many people appreciate the excellent customer support and prompt response times, with communication highlighted as great. However, some customers also noted issues with support responsiveness, experiencing delays in receiving paperwork or a lack of follow-up. A few other people also felt that certain staff members were unhelpful, impatient, or provided incorrect information.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism and efficiency of... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as easy, simple, and... See more

Response time

Customers had positive experiences with response times, frequently noting quick and easy interactions. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication was great from everyone. Customer support was spectacular and answered any questions I had. There was a second fee I had to pay after my initial one, but I believe that was a payment o... See more

Rated 5 out of 5 stars

United Support Animals is a wonderful service. It was so easy to extend my dog Button's credentials for another year. Knowing that I can take her in the cabin on a plane is so reassuring. I am also ab... See more

Rated 5 out of 5 stars

I need to get ESA letter done asap. United support animals worked efficient and professional . I was able to talk to a doctor in less than an hour and receive a letter within a few hours. Super helpfu... See more

Rated 5 out of 5 stars

All your support team members were knowledgeable about United support animals. They made it very simple by staying with you while you do what you have to get done for your dog to become a for your dog... See more

Company details

  1. Animals & Pets

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(8,749)

218 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Be ready if you get the angry man*

Time is of the essence lady was nice man yelled at me for ask for me. Wanting package you’ll probably never get it’s asking to give title review it won’t let be

30 September 2025
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Reply from UnitedSupportAnimals

Hi there,
Thank you for your feedback. We’re sorry to hear about your experience — that’s not the level of service we aim to provide. We’re glad to know the lady you spoke with was kind, and we’ll make sure your concern about communication is addressed.

Please reach out to us directly at (800) 918-3151 or email support@unitedsupportanimals.org

Rated 1 out of 5 stars

I only received an email letter and…

I only received an email letter and nothing else. What a rip-off

3 October 2025
UnitedSupportAnimals logo

Reply from UnitedSupportAnimals

Thank you for your feedback. We understand your concern, and we’d like to clarify how the process works under current law.

Due to HIPAA privacy regulations and federal telehealth laws, we are only permitted to deliver official Emotional Support Animal (ESA) and Psychiatric Service Dog (PSD) letters electronically via secure email. This ensures your confidential health information and therapist’s signature remain protected.

Physical copies, ID cards, or certificates are optional add-ons that can be ordered separately if desired, but the legally valid document is the PDF letter sent to your email. That letter can be printed and used for housing or travel purposes as needed.

If you did not receive your email or need help downloading or printing your letter, please contact our support team at 800-918-3151 or reply to your confirmation email — we’ll be happy to assist right away.

Thank you for choosing United Support Animals and for allowing us to clarify this important compliance requirement.

Rated 2 out of 5 stars

I received no follow up regarding a…

I received no follow up regarding a form I asked to be sent to my landlord. Additionally I was made to pay an extra $50 for a signature. This is a racket!!!

30 September 2025
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Reply from UnitedSupportAnimals

We’re sorry to hear about your frustration, and we’d like to clarify how our process works.

All landlord and housing forms must be completed and signed by a licensed mental health provider, which is why an additional provider-signature fee applies. This ensures full compliance with the Fair Housing Act (FHA) and HIPAA privacy laws — the same laws that prohibit us from sending forms directly to landlords without your written consent.

Our team can absolutely assist in having your landlord form completed once your authorization is received. Please contact our support team at 800-918-3151 or reply to your confirmation email so we can finalize it promptly.

We take compliance and customer care very seriously, and we want to make sure your housing documentation is handled quickly and correctly.

Rated 5 out of 5 stars

Made everything super easy and quick

Made everything super easy and quick, from guiding me through the airline’s requirements to the interview with the psychiatrist. Even helped me out to ship the package out of the country to south america. Highly recommended

1 October 2025
Unprompted review

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