UnitedSupportAnimals Reviews 

8,747
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, who are described as patient, kind, and knowledgeable, making interactions pleasant. The service is frequently highlighted as efficient and straightforward, with many appreciating the quick turnaround times for paperwork and certifications. People found the overall process easy and seamless, often receiving prompt responses and support. However, some customers also noted issues with receiving paperwork, with some experiencing long delays or never having documents issued. A few other people also felt that customer service was unhelpful or displayed a negative attitude, including instances of uninformed responses, impatience, or rudeness.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their professionalism, kindness, and... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the caring, friendly, and... See more

Response time

People report positive experiences with response time, highlighting quick and easy interactions for texts,... See more

User experience

Clients share positive opinions on user experience, consistently describing it as easy, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication was great from everyone. Customer support was spectacular and answered any questions I had. There was a second fee I had to pay after my initial one, but I believe that was a payment o... See more

Rated 5 out of 5 stars

United Support Animals is a wonderful service. It was so easy to extend my dog Button's credentials for another year. Knowing that I can take her in the cabin on a plane is so reassuring. I am also ab... See more

Rated 5 out of 5 stars

I need to get ESA letter done asap. United support animals worked efficient and professional . I was able to talk to a doctor in less than an hour and receive a letter within a few hours. Super helpfu... See more

Rated 5 out of 5 stars

All your support team members were knowledgeable about United support animals. They made it very simple by staying with you while you do what you have to get done for your dog to become a for your dog... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(8,747)

215 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast

Fast, very easy, and no hassles. Couldn't be happier with the outcome.

28 February 2026
Rated 5 out of 5 stars

It was a great package breakdown to…

It was a great package breakdown to allow You to Purchase what You needed not like others they wanted to Changed For a Doctor note A I Have Explained I’m under Doctors Care A She can Write it instead of Charging Me… They didn’t adjust and I kept Looking. However I am still looking for a vest

25 February 2026
Rated 5 out of 5 stars

Very accommodating

The representatives that I work with was very understanding very specific and very understanding of the laws and how things work. Answered every question on point and was very specific about the questions that I had and made sure that I understood. Copies for fair housing and emotional support animals were sent to my email along with the verified letter that my animals were now both registered as ESAs! The counselor I spoke to listened and made sure that my animals had the letters that they needed very promptly!

12 February 2026
Rated 1 out of 5 stars

The dog suit was to big I needed extra…

The dog suit was to big I needed extra small

17 February 2026
UnitedSupportAnimals logo

Reply from UnitedSupportAnimals

Thank you for your feedback! We're sorry to hear the dog vest didn’t fit as expected. Sizes can sometimes vary by breed and body type, and we want to make sure your service animal has the right fit.

Please reach out to our support team and we’ll be happy to help arrange an exchange for an extra small size or guide you through the best option for your dog. Your satisfaction is very important to us, and we’re here to make sure everything works perfectly for you and your companion.

Thank you again for bringing this to our attention!

Rated 5 out of 5 stars

The company had confidence in my…

The company had confidence in my decision for myself and my dog. I was able to make my dog a service animal immediately. Everything arrived in the mail promptly. I have not paid for a single stay anywhere with him. This has been a life savor as he goes wherever I go.
TY

6 February 2026
Rated 5 out of 5 stars

Easy & Fast turnaround

I had no idea this was a real thing for cats but I’m sure glad I checked it out. It was super easy to do and the interactions that I had with the Dr. & an employee were really helpful.

4 February 2026
Rated 5 out of 5 stars

I had 4 pets 3 cats and 1 parakeet and…

I had 4 pets 3 cats and 1 parakeet and I was able to get two letters for myself with 2 pets on each letter, it cost me around $230 because it was a renewal im sure it’s probably not much more for first time but I can’t remember.

10 February 2026
Rated 5 out of 5 stars

This was a miracle for me on my trip…

This was a miracle for me on my trip because I felt like nothing could go wrong .
I was entirely right. No situation or changes were necessary and NO PROBLEMS Occurred. Exceptional experience with lots of help from the Airline of United .Thank you

19 February 2026

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