We’re in the process of renovating a whole house, so have been into united carpets multiple times. Both Taylor and Brad are always welcoming, remember us and give us great service. We’ll always go bac... See more
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me and my partner came to United carpets yesterday on a recommendation and we were not disappointed. we spoke to their adviser and he was so helpful.from this we have now booked them to measure u... See more
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We went in looking for new carpet and a new mattress and was greeted by a staff member named Ryan by the door. He was very genuine, didn't make us feel pressured and was very informative throughout th... See more
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Can’t recommend highly enough! Been shopping around various suppliers, I wanted vinyl flooring & united carpets had by far the best choice / quality at the best price. Brad helped me find exactly what... See more
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Company details
- Carpet Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Deacon Road, LN2 4JB, Lincoln, United Kingdom
- 01522 512060
4.0
Great
152 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Second to none.
Chose the carpet. Gave us a date to fit. The fitters were quick and efficient. All parties were cordial and very professional. This is our third trip and and purchases in the past. we are delighted with the services and product. Always go here. Not too sure about the date. About six weeks ago.
7 February 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to deliver a great service once again.
We look forward to assisting you again with your next project!
All the best,
United Carpets & Beds Lincoln
I booked the day off work
I booked the day off work for the carpet to be fitted and the fitters won't to the wrong house. I ran the store up and all they said is that they have been and I wasn't in, witch I was, but he still insisted that they came to my house, I have cameras all around my house, but he still insisted, so I ended up putting the phone down on him. I don't think I will be buying no more from urselfs, as I have for years. Not happy
The guys that fitted the carpet was nice and apologised. Shame the shop staff, think different.
15 January 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi,
Thankyou for leaving us a review.
I have spoken to the store manager who has advised that he has already communicated with you regarding this and apologised for any inconvenience caused.
If you have any further information please contact aftersales@unitedcarpets.net where we will be able to investigate this further.
The United Team
The flooring in bathroom was laid we…
The flooring in bathroom was laid we had to redo the silicone looked like a five year old had done it
2 January 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Denise,
Thankyou for leaving us a review.
We are disappointed to hear that your fitting experience wasn't up to our usual high standard.
If you have any further details please email aftersales@unitedcarpets where the team will be able to look into this further.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln
Excellent service
Excellent service. Helped us decide what we wanted within about 20 minutes of enter the store.
11 November 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
HI Kevin,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you received great service that was quick and efficient from United Carpets & Beds Lincoln.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln
Excellent service from start to finish
Excellent service from start to finish, helpful friendly staff in store we were helped by Ryan he was superb! great prices, fitted us in quickly. Carpet is fabulous quality and looks great! Fitters arrived on time and were friendly and efficient. Would highly recommend we’ve had five star service and will be returning for more soon.
3 November 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Sharon,
Thankyou for leaving us a 5 star review.
We are delighted to hear that Ryan made your in-store experience great at United Carpets & Beds Lincoln. All the team love hearing great feedback about our products and services and that you would recommend us!
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Lincoln
Attentive service & fair prices
11 December 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Viv,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you received great service and a great price at United Carpets & Beds Lincoln.
We look forward to assisting you again soon!
United Carpets & Beds Lincoln
Really helpful staff at Lincoln store
Really helpful staff at Lincoln store, good price and lots of carpets to choose from
16 November 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that all the team at United Carpets & Beds Lincoln was able to assist you in store and that you had a huge variety of different carpets to choose from in-store.
We look forward to assisting you soon.
All the best,
United Carpets & Beds Lincoln
Very good service in store
Very good service in store. I explained I just wanted a carpet down to sell a house. The salesman then said I won’t take you to the dearer carpets then. I was very impressed. Carpet was fitted without me being at the property and I can’t fault it. Very impressed from the beginning to end.
6 November 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience at United Carpets & Beds Lincoln and that our expert sales team was able to assist you with your new carpet. All the team love hearing great comments about our products and services and that you had a great fitting experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln
Excellent service
Excellent service, great customer service from Ryan . Would definitely recommend. Carpets look fantastic
26 October 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Karen,
Thankyou for leaving us a 5 star review. All of the team at United Carpets & Beds Lincoln love hearing such wonderful feedback.
We can't wait to assist you again.
United Carpets & Beds Lincoln
First class service
After a rocky start Bradley delivered a first class service. Thank you so much, nothing has been too much trouble for you.
30 October 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Wendy,
Thankyou for leaving us a 5 star review. All of the team love to hear such great feedback about our products and services.
We can't wait to assist you again with your next project.
All the best,
United Carpets & Beds Lincoln
10/10 Service delivered by Ryan
10/10 Service delivered by Ryan. I visited many shops looking for a bed today, and the service received here was a way above its competitors. From the moment of walking in, to walking out, we were made to feel welcome. There was no predatory sales tactics, and instead we were shown only products that matched our requirements and budget. Highly recommend.
10 October 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi James,
We appreciate you sharing your experience and are delighted that we were able to assist you at our Lincoln store.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Lincoln Branch of United Carpets
I went to the Lincoln Branch of United Carpets on Saturday 23/09/2023 and I was given exceptional service and assistance by Ryan in choosing a vinyl floor covering. I can highly recommend this branch of this company if you want to be treated as a customer and not a nuisance. Nothing was too much trouble.
23 September 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi ,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Brad is fabulous!
Brad was fantastic! Couldn’t have asked for a better customer service!
31 March 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Emma
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Fantastic service
Brad has gone above and beyond for us, very helpful and would highly recommend using these in the future
27 March 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Charlene
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Very helpful in the shop and delivery…
Very helpful in the shop and delivery was on time fitting was first class
9 December 2022
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Stephen
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent service
Excellent service, carpet gorgeous fitters tidied up. Will be getting more orders as I decorate
1 November 2022
Reply from United Carpets & Beds - Lincoln
Hi Denise
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
we had a rocky start but adam was great…
we had a rocky start but adam was great he got it sorted straight away so fingers cross all goes well
1 December 2022
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
wrong carpets fitted
Chosen our carpets and they fitted the carpets in the wrong rooms. Bedroom in Living Room and living room in bedroom. After my wife was in floods of tears, all they said well can you live with them. If not come up tomorrow and chose more carpets, but we hope you can live with them being wrong.
1 December 2022
Unprompted review
Reply from United Carpets & Beds - Lincoln
Good Afternoon
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Double check your fitting date
Little disappointed that even though I had booked fitter 8 weeks prior to fitting date they hadnt put me in the diary. If I hadnt of phoned I would of been missed. They then rang 2 days prior to fitting and told me they couldnt do my original day and moved it a day forward. Not great when you work. Fitter were great and have done a really good job and carpet is lovely. Just organisation skill not the best
22 November 2022
Unprompted review
Reply from United Carpets & Beds - Lincoln
Good Afternoon
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
The fitters were careful and polite and…
The fitters were careful and polite and did a very good job. I am very happy with the result.
10 November 2022
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
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