I have had united carpets to carpet my whole house within the last few months and I can highly recommend them. They are very friendly, Reliable and do an excellent job . I would always go back to them... See more
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Very good customer service game me all the information about the different types of mattresses and how they work. Let me try them out in the showroom.Good range of beds and value for money.
Company replied
After been recommended by family to take a look at United carpets and beds to carpet my two bedroom flat. I was greeted by Ian with some great advice, not pushy, didn't rush me, arranged someone to co... See more
Company replied
Great carpet, super soft and warm, everyone who has seen it has commented on how nice it is. Really helpful sales staff, great fitting also. Only issue was communication after sales, had to chase if c... See more
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Company details
- Carpet Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
1 Austhorpe Road, LS15 8QR, Leeds, United Kingdom
- 0113 293 1717
4.4
Excellent
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Good service when choosing
Good service when choosing. Very pleased with the carpet and the fitting. Just what we wanted!
29 November 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi, thank you for leaving our Leeds store such a kind review! We're so glad you found exactly what you wanted, take care!
New Carpet
Great service in store with help to choose the correct type of stairs and landing carpet and expertly fitted on the day of my choice - would definitely recommend.
28 November 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Rosemary, thank you for leaving our Leeds store such a kind review! We're so glad they could help you find the right carpet for your stairs! Thanks again for the recommendation, we hope you have a great Christmas!
Good sales knowledge in store
Good sales knowledge in store, prompt delivery. Excellent carpet fitter.
21 October 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Denise, thank you so much for taking the time to leave us a review! its a pleasure to see what a quick and efficient service you recieved from our Leeds store! we're so happy we could help, take care.
He was very good
He was very good. And polite. Fitted kitchen tap and sealed round the sink. No cold water was coming out of the tap also did that for me too. Lovely man. Fitted the stair carpet and my cushion floor in the kitchen.
14 October 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hello Julie, We're so glad you shared your experience with our fitter with us! We love to hear feedback like this. We are very happy to have provided you with such a positive service! We hope you enjoy your new flooring.
Shop good, fitters terrible
Very helpful and polite staff in the shop and no pressure selling or anything like that. Product is great and value for money.
The fitter however was woeful and left us with an unsecured toilet and dividers that weren't stuck to the floor. Happy to buy from them again but will never use their recommended LVT fitter again that's for sure.
3 October 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Good afternoon Gareth, firstly thank you so much for taking the time to leave us feedback! Its great to hear that you're more than happy with the product you purchased and the price. We're disappointed to hear that this was not again the case when it came to the LVT being fitted by our independent fitters. When you have an opportunity, please reach out to us at Customerservice@unitedcarpets.net so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon
The staff were great
The staff were great, very helpfull, they have a good choice and range
The carpet fitter brought our carpet and was very efficient and friendly
3 October 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Stuart, Its a pleasure to hear about your experience with us! We hope you love your new carpets!
Really happy with the carpet
Really happy with the carpet. Really good price as well.
10 September 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Tim, its great to hear your happy with your new carpets, Thanks for taking the time to leave us a review!
Reply from United Carpets & Beds - Leeds
Hi Cheesy, thank you so much for the positive review! Take care
A Total Nightmare
A Total Nightmare – Avoid United Carpets & Beds in Crossgates Leeds!
I am absolutely furious with the service from United Carpets & Beds in Crossgates Leeds. We bought a stair carpet over a month ago, paid upfront, and were told we could book the fitting once we finished decorating. Simple, right? Wrong. We were told the carpet had arrived and booked a morning fitting. The fitter never showed up. So, I called, only to be told the carpet was damaged, and the backing was peeling off. The sales assistant promised a replacement the next day.
When I asked for a specific time, they couldn’t give me one. The next day, no fitter again! I had to chase them up, only to be told the fitter would be with me within the hour. Guess what? No fitter. I called yet again, and this time, I was told, unbelievably, that the boss was “on the toilet” and would call me back. That was over an hour ago, and I’ve heard nothing.
I’m beyond done with this company. This has been a total joke from start to finish. If you’re even thinking of buying a carpet from United Carpets & Beds in Crossgates Leeds – don’t. Save yourself the hassle, frustration, and anger. This company clearly doesn’t care about their customers. AVOID!
8 October 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Ian Wright, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you are willing to give us another chance, please contact us at customerservice@unitedcarpets.net so we can understand your situation better in order to try and turn your experi ence around.
Thank you,
United Carpets and Beds
Carpets and vinyl fitted
I recently purchased carpets for my new property and the experience was made so much easier by the brilliant staff at UC, they were not pushy at all but we're there to offer information if needed .service was promp and efficient from the start, the manager made you feel at ease and nothing was too much trouble my carpets and vinyl for the (kitchen and hall) were all measured and fitted within the week and a very professional job was done....would highly recommend.
20 August 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hello Jen Fox, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
UNITED CARPETS -EXCELLENT SERVICE
Barry, manager and staff were very helpful and gave great advice on carpets and vinyls. Quality of goods and carpet fitting excellent. We are very happy with the service received. Would highly recommend
27 September 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Cathy Sykes, thank you so much for your high rating! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Really helpful and friendly guys
Really helpful and friendly guys, 10/10 thank you
7 September 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Mechala Barningham, we are glad we could help! Thank you, and have a fantastic day!
Wrong carpet
I have carpet and underlay in the living room, bedroom and stairs. I cannot complain about the fitters, they were very professional. The carpets I received were not what I ordered, but as a very unwell woman, I didn't have the energy to argue or wait for another day to get the right colours.
29 August 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Dee thank you for taking the time to leave us your honest feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Staff very friendly & knowledgeable
Staff very friendly & helpful and very knowledgeable. The carpet fitter arrived when booked, did a fabulous job in goid tine.
16 August 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Wendy
we are so pleased you enjoyed your visit to United Carpets and Beds Leeds!
Your feedback is greatly appreciated and will be passed onto the store.
The team at United Carpets
I always go there to get my flooring I…
I always go there to get my flooring I find them very helpful and polite, and there prices are a good price and affordable, iv told some friends and family to visit. Thank you
17 July 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Ms Ellis
Thanks for taking the time to leave your kind feedback!
We hope to see you again soon for your next project -
All the Team at United Carpets and Beds
Good prices and service
From choosing the carpet to recommended fitter all was very good.
1 August 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Thank you for your kind feedback and for the 5 stars!
We hope to see you again soon for your next project.
Barry in the carpet shop was very…
Barry in the carpet shop was very helpful and sorted out the fitting of the flooring asap. Paul the fitter was lovely and polite, worked really hard all day, I'm so pleased with the flooring looks amazing, defo recommend United carpets & beds
19 August 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Dawn,
Thankyou for leaving us a 5 star review.
We are happy to hear that Barry was able to advise you in-store as well as our independent fitter, Paul, delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Leeds
the customer service is second to none…
the customer service is second to none well looked after by United carpets
7 August 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Arthur,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Leeds
Excellent Service
Excellent Service
Came out measured up hall stairs and landing went to shop in crossgates the very next day picked out a carpet got it delivered within a week carpet fitter was also brilliant did a fantastic job.
I was so impressed went and ordered a carpet for my front room another brilliant Service Highly recommended Definitely 5 Stars
Thanks to all the staff at crossgates shop and the carpet fitter from Keith Robinson.
23 July 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience from having your room measured to fitted within a week.
We are look forward to assisting you again soon.
All the best,
United Carpets & Beds Leeds
Friendly staff and absolutely brilliant…
Friendly staff and absolutely brilliant workmanship
25 June 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Leeds
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