UNICORN COSMETICS Reviews 465

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the lashes, for their amazing quality, variety, and ease of application, often noting they last for ages and provide a significant boost in confidence. Many people also highlight the exceptional customer service, describing it as incredible, approachable, and focused on customer satisfaction, with some appreciating the personal touches and quick resolutions to issues. However, some customers experienced issues with product quality, specifically with lashes not sticking or lasting as long as expected, and some reported poor packaging. A few reviewers also mentioned dissatisfaction with customer service when problems arose, describing interactions as rude or unhelpful.

What people talk about most

Product

Customers consistently note positive experiences with product, particularly praising the quality and ease of... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the lightweight feel and durability... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as impeccable and beyond... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lashes speak for themselves and I honestly love the variety they come in. But in this review I wanted to give credit to the customer service and the personal touches applied to my first order. Not... See more

Rated 5 out of 5 stars

Super quick delivery, much faster than expected. Was surprised to see I was gifted a free brow balm which I’ve never used before, fab stuff. The lashes are amazing! I’ve tried different companies but... See more

Rated 5 out of 5 stars

I came across this company a few days ago. The lashes looked fantastic and after doing some research (and checking trust pilot) I decided to purchase the hybrid pre glued clusters. Delivery was fantas... See more

Rated 5 out of 5 stars

I genuinely can't express how much of a difference UC's products have made to my confidence and self-esteem. After a long-term illness and losing lots of hair (including lashes) I'm just starting to g... See more


Company details

  1. Cosmetics Store
  2. Pharmacy

Written by the company

To Feature #UCMadeMeBuyIt 🦄 Creating the extraordinary in makeup 💄


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

465 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

My goto online lash store :)

My goto online lash store. As a lash newbie, extremely easy to apply & with good care can last upto 10 days.

Love the quality of the lashes, lightweight & can barely tell your wearing them.

Highly recommend 👌

26 April 2026
Unprompted review
Rated 2 out of 5 stars

Ordered twice now and first set of…

Ordered twice now and first set of lashes were okay they lasted about a week, second set I ordered the more party lashes and they WOULD NOT stick, it took me 20-30 minutes to apply and they kept coming off and hurting my eyes, honestly so annoyed with this second set

18 April 2026
Unprompted review
Rated 2 out of 5 stars

These lashes used to be my absolute…

These lashes used to be my absolute faves and they'd last for so long (sometimes upto 2 weeks). However I feel like something has changed with the preglue lashes (probably the fact you can now buy additional sticky tabs to replace the glue...) and now I'm lucky if I get 4 days out of them. So sad

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered bear brows alter ego and I…

I ordered bear brows alter ego and I have to say what an improvement it lasts all day, doesn’t go flakey / crusty it’s such a good product. I also buy no fluffs given individual lashes and the clear teddy set go glue and sealant it’s such a good product I love unicorn cosmetics and definitely a regular here!

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Bought pre glued lashes from here

Bought pre glued lashes from here. They wouldn’t stick and the one set that managed to stick lasted a day. I requested a return and refund. And they send back a bunch of solutions. So I tried the different solutions which didn’t help and which resulted in me then using up all the lashes. They then wouldn’t refund me. I put in a dispute with the bank. Which then I got emails from them, Their customer service is great unless you have a problem, then they can be quite rude. They just want your money.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

FABulous!

My daughter got me into these - I’m a Lashify addict!!! I have tried other pre glued lashes, but not been super impressed…. OMG!!! These are my new go to - I love them, they are stylish, easy and lash a good few days 😍
I’m on my 3rd order already…. I also ordered the teddy tabs, but not yet tried.
My only worry with doing this review is if they get to popular 👀😱.
I love that it’s a UK based small business x

6 April 2026
Unprompted review
Rated 5 out of 5 stars

So helpful

I was unsure after I placed my order as the lashes I picked seemed too dramatic for what I wanted them for, emailed customer service and got Lillie! She was so lovely and helpful! I couldn’t recommend this business enough the lashes are stunning! The customer service is impeccable and delivery was literally next day which is right in time for my holiday! Would definitely ignore the bad reviews!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing lashes & Amazing customer care!

I have been using UC lashes for some time now. The pre glued lashes are amazing, the best in the game!

I would like to express how valued I feel as a customer, having received the most amazing customer care recently, thank you so much Lillie. I had an issue that I caused myself and you sorted it for me without hesitation!

Thank you so much. Xx

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Extremely dissapointed with customer service

Used to love this company god knows what's happened. Ive used the refer a friend for which it states 'family and friends' on multiple occasions. It does not state anywhere you cant do it more than once. My daughter used the code and her order got cancelled. The reply that was sent back to MY EMAIL that should of been hers left me gobsmacked to be honest. They basically said in a previous email to myself because of fraudulent activity !! I'm not a fraud how dare they insinuate this! Basically saying we are misusing the refer a friend. UPDATE the terms and conditions then! When i asked what part of the conditions covered this i was told 'because we can cancel any order at any time for no reason!! I asked in the email were family that lived in the same household not allowed to use the code but again made to feel like a fraud. I really think a strong title should say You are not allowed to use the code more than once etc so customers know where they stand. MUA are given 40% off despite not needing a qualification and when i said I do make up they said it has to be for bridesmaids parties etc.. Never heard such rubbish in all my life,they probably thought i was up to another scam..I get they are a small business my only gripe would be don't talk to your customers in a way that makes us feel like im some kind of convict. Also don't be so selective in what YOUR definition of MUA is.. Strongly believe the bridesmaids comments was a way of saying your not getting discount despite me placing large orders at a time.
Honest feedback at this time to potential customers would be don't order the glue.. its cheap its tacky, dries up after a few uses and clumps together..

5 March 2026
Unprompted review
Rated 5 out of 5 stars

My lashes came in one day wth!!!!!

My lashes came in one day wth!!!!!! I ordered yesterday and they came today genuinely so happy Iv ordered brow gel a while back it was amazing and I ordered cluster lashes this time and they look just like how my lash tech does them !! So impressed !! Such good quality

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing lashes

I came across this company a few days ago. The lashes looked fantastic and after doing some research (and checking trust pilot) I decided to purchase the hybrid pre glued clusters. Delivery was fantastic and quick, i ordered late tuesday evening and they arrived on thursday. The lashes themselves are easy to put on and feel really secure. It actually looks like i have been to the salon and had them done! I am very happy with my purchase and will order again in the future!

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Unicorn cosmetics never ever fail!!!

Unicorn cosmetics never ever fail!
Every product I've tried I've loved, their brow gel holds my brows in place perfectly. The pre glued lashes are unreal & the coco ganache ones are my absolute fave! I cannot wait to try them teddy tabs

16 December 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased some cluster…

I recently purchased some cluster lashes for the first from Unicorn Cosmetics I didn’t realise the shipping was going to take the time it stated in the email, however Unicorn Cosmetics is a team of SIX! Lush girlies Lillie was absolutely amazing she understood I needed them by a certain day, she upgraded my delivery so it would reach me in time! For such a small team Lillie responded to me so quickly compared to other beauty companies that have probably a much bigger team. I could not recommend Unicorn cosmetics enough and their customer service was beyond amazing! Can’t wait to try my new lashes and I will definitely be purchasing in the future

Charlotte 🫶

9 December 2025
Unprompted review
Rated 5 out of 5 stars

The lashes speak for themselves and I…

The lashes speak for themselves and I honestly love the variety they come in. But in this review I wanted to give credit to the customer service and the personal touches applied to my first order. Not many brands put much effort into their packaging, delivery notes and cute first order freebies but this brand does and they have now learnt themselves a recurring customer based off that alone! Thank you!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Their super pre glued lashes are…

Their super pre glued lashes are absolutely amazing! Easy to put and last ages! I usually leave them 6 days, have a day off and then reapply but they would last even longer.

They also have great customer service, nothing is too much trouble. Thank you!

30 October 2025
Unprompted review
Rated 1 out of 5 stars

I usually love ordering from Unicorn…

I usually love ordering from Unicorn Cosmetics, but this time I’m really disappointed. Some of the pre-glued lashes arrived stuck to the front of the box, and the packaging was very poor. The individual lashes weren’t even in their proper place. Once I have a bad experience like this, I tend to move on ,it just feels like I wasted my money for nothing.

22 October 2025
Unprompted review
Rated 1 out of 5 stars

Kept falling off

I have been buying lashes for quite some time, from this company and have always been happy, I purchased some STFU lashes, for my son's wedding, which obviously is a happy emotional time, I put a set of lashes on myself and my sister, but the time the ceremony was over both our lashes had come off, I tried them again for work, but the end of the day they were off again, I'm extremely disappointed as they're not cheap, I feel like iv totally wasted my money

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing products

Absolutely amazing products. I have spent 1000s on lashes at salons, no more. This company are just the best. They are approachable, they are so focused on there customers, there products and packaging is 10/10 Absolutely best around. I was a lola lashes girl not no more.! This company deserves credit where credit is due.!

16 August 2025
Unprompted review

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