Uncommon Goods Reviews 

671
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers had a great experience with this company. Customers frequently mention the exceptional quality and wide selection of unique artisan products that make wonderful gifts for any occasion. People consistently highlight the smooth online shopping experience, beautiful presentation, and prompt delivery services provided by the team. Some reviewers were not happy with delivery issues, mentioning occasional carrier delays or fragile items arriving broken. A few people also experienced frustrating challenges with customer support when attempting to resolve order mistakes or missing items. Others noted occasional confusion regarding catalog descriptions and product colors not matching their online expectations completely.

What people talk about most

Product

People report positive experiences with product, often highlighting the exceptional quality, unique... See more

Quality

Consumers find quality to be positive, regularly highlighting that merchandise is lovely, well made, and... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a high level of... See more

Delivery service

Customers report positive experiences with delivery_service, noting that shipments arrive promptly, ahead of... See more

Customer service

Reviewers mention ambiguous feedback about customer service. On one hand, some consumers report that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good experience. The only reason I did not give 5 stars is because of the shipping expense. True, you can not get "uncommon goods" at Amazon, Wal-mart, or other websites but even at these other places... See more

Rated 4 out of 5 stars

Uncommon Goods offers many unique, artisan-made items I don’t see other places. The downside is their products are very expensive, I mean very expensive. That said, I do love gifting their items, beca... See more

Rated 4 out of 5 stars

No problem with Uncommon Goods or their products. I have a problem with OnTrac who they contract delivery with. Packages not delivered to the house, left outside in the dirt. Won’t buy from Uncommon G... See more

Rated 5 out of 5 stars

I don’t always use Uncommon Goods because many things are a bit pricey, especially in these times. But when I want something unique from a talented artisan, this is the place to go. Everything I have... See more


4.0

Great

TrustScore 4 out of 5

671 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(671)

189 reviews in the last 12 months

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Rated 1 out of 5 stars

Unbelievable lack of customer service!

I attempted to resolve a “warehouse issue” that happened with my recent order. I wrote an email to get a generated response and instructions how to complain! Followed those instructions to receive more generated responses. Tried the chat and got generated responses ………had to physically call customer service to be told it is a “warehouse issue”

14 October 2025
Uncommon Goods logo

Reply from Uncommon Goods

I’m so sorry for the frustration you’ve experienced trying to get help with your order. That’s certainly not the experience we want for our customers. We’re currently looking into the warehouse issue you mentioned and will be following up with you directly once we have an update. Thank you for your patience while we sort this out. We truly appreciate you bringing it to our attention.

Rated 5 out of 5 stars

Excellent selection & great customer service

Excellent selection of unique items which are great for gifting. Customer service is outstanding and they have even replaced damaged items without the hassle of retuning original/ damaged item. Have been buying from Uncommon Goods for about 5 years.

15 September 2025
Rated 5 out of 5 stars

Fun game

This is a fun Bingo game to play during a football game. It’s well made out of wood. Perfect gift for my football loving husband.

14 October 2025
Rated 5 out of 5 stars

Bought the wall chess set for my…

Bought the wall chess set for my grandson, who is a budding chess player. He's never seen anything like it, and was super excited to put it up. He's about to be 15, and he doesn't get excited about anything, so I consider this a win.

19 October 2025
Rated 4 out of 5 stars

Good experience

Good experience. The only reason I did not give 5 stars is because of the shipping expense. True, you can not get "uncommon goods" at Amazon, Wal-mart, or other websites but even at these other places if you spend a certain amount the shipping becomes free! I realize with uncommon perks I could have gotten free shipping, nevertheless, at the other webites I also don't have Prime, or +, or subscriptions, etc either. Thought I would let buyers know. So, yeah, good experience. It would have been Great or Excellent if the shipping were free with the $140-something (not including tax or shipping) I paid for when I bought the two items.

19 October 2025
Rated 5 out of 5 stars

Great Gifts

I bought the view master as a wedding anniversary gift and it was well received by the happy couple. I made one reel with their photos and got a gift reel for them to create. They loved it.

12 June 2025
Rated 5 out of 5 stars

Email are great!

Every time I get an email, I keep finding things that I really like and think I should buy and then do. I have to check out what they are making available and quite often I will purchase something.

21 October 2025

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