Umetvmedia Reviews 36

Avoid this company!! Total scammers, the bad reviews are all real. I wish I had looked deeper into this company before trusting them with my money and business!
Entire Facebook community against this company, and all the money they owe to various small defenceless businesses. Disgusting behaviour from all the staff ive dealt with in the year- long ordeal I have had with them.

Jasmine was a great help throughout the design process, understood the brief and implemented change requests quickly and effectively. Can definitely recommend her and Umetv Media

A good company to work with. Sent info over and almost got it right first time. Jasmine was helpful and professional in handling the issues that arose, non of which were major.

We do not normally enter into advertising contracts, as results can vary widely. However, we received a call from UMETV about advertising our business in Post Offices in Spalding and Boston. A representative visited us in person and delivered a very engaging and entertaining presentation, supported by extensive footfall figures and statistical data. The impression given was that advertising with them would generate new candidates and clients for our business.

We explained from the outset that we rarely commit to advertising contracts for exactly this reason. Nevertheless, the representative was extremely convincing and assured us that the results would justify the investment. Based on this, we initially agreed to trial the advertising for one year.

During the meeting, the salesperson strongly encouraged us to sign a two-year contract instead, offering an additional Post Office branch and a reduced price. He insisted that we would be “crazy” not to take the deal and assured us the advertising would easily pay for itself. Ultimately, we were persuaded and agreed. We paid a deposit of approximately £700, and their design team contacted us to produce the advert. At this stage, everyone we dealt with was friendly and responsive.

Unfortunately, once the advert went live, communication stopped completely. There was no account management or follow-up. Payments also began to be taken without invoices being issued. I had to email repeatedly over a period of three to four months to raise concerns about the lack of service and eventually stated that we would cancel if the issues were not resolved. Only after continued chasing did invoices begin to arrive.

More concerning, however, was the complete lack of results. We track the source of every new candidate and client who contacts us, and over the entire period we did not receive a single referral from the Post Office advertising. None of the statistics presented during the sales pitch appeared to translate into any real business for us. which raises real concerns as to the credibility of the statistical data presented to us.
After one year, I attempted to cancel the contract. At this point we were referred back to the two-year agreement and told that UMETV does not guarantee any business results and that their role is simply to produce adverts. This was entirely contrary to the clear expectations set during the 90-minute sales presentation that persuaded us to sign in the first place.

In response to our concerns and request UMETV informed us that we would become a debtor if we stopped paying, and we would have had to give 6 months notice. It became clear that the company’s focus is on selling contracts rather than delivering value to the businesses advertising with them.

Based on our experience, I would strongly advise other businesses to think very carefully before engaging with UMETV. In our case, the advertising produced no measurable return whatsoever. The money would have been far better spent on direct business development.

Excellent communication

Our ad goes live today,

it took awhile and many amendments were made but with help and patience from Charlotte, our
Graphics and Operations Coordinator
we think it's just right.

We commissioned Umetvmedia to create us a slide-based advert for public display at the end of last year, and since the beginning they were fast to act on our requests and very helpful when it came to making edits to the advert. Charlotte handled our advert and was kind and quick to respond when discussing next steps.

Charlotte was brilliant! She was responsive to emails, listened to feedback carefully and created a really fantastic promo video for my business. A pleasure to work with - I'd highly recommend Charlotte!

Happy with the overall service. Requests for updates to the advert were dealt with promptly by the graphics team without hassle.

Charlotte was amazing with everything she has done for me and my company. She’s made sure to call and update me with everything along the way. Very pleased with how my advert has turned out. Thank you!

I greatly appreciate the services of Umetv Media.
Having collaborated with Charlotte, I was pleasantly surprised by the good customer care and by their services delivered in a very timely manner.

I am very happy with the assistance and advice so far to ensure my advert became live as soon as possible

Charlotte at Umetvmedia has been an absolute pleasure to work with. From start to finish, she was professional, proactive, and incredibly knowledgeable. She took the time to understand exactly what we needed and delivered results that exceeded expectations.

Her communication was excellent throughout, clear, timely, and reassuring, and nothing ever felt like too much trouble. Charlotte’s attention to detail, creativity, and commitment to delivering high quality work really sets her apart.

I wouldn’t hesitate to recommend Charlotte and Umetvmedia to anyone looking for reliable, effective, and professional media support. A genuinely outstanding service.

We have had an extremely frustrating experience with UMeTV Media. Despite paying a £600 deposit in May 2025, they have taken multiple additional payments totaling £800 without delivering a proper advert for our business.
We clearly explained that we have two businesses — a gym and a gym equipment business — and that the advert should focus on the gym. We sent WeTransfer links, website links, and made our requirements very clear, yet nearly every advert produced was for the wrong business. The most recent one was finally correct, but by this point, we were so frustrated that we no longer want to use their services.
They offered six months of free advertising as “compensation” for the repeated mistakes and poor handling of our account, yet despite this, they continued to charge us extra.
The staff have been rude and unhelpful over email, and we have had to chase them constantly just to prevent further payments. Even now, we still have had no proper response and have had to chase yet again. As a small business, our time is valuable, and this repeated lack of professionalism, mistakes, and poor communication has wasted months of effort and money.
Despite finally creating a correct advert, the combination of overcharging, repeated errors, and broken promises makes this a company I would never ever recommend. We are now in the process of taking this matter further.

Charlotte very helpful. Thank you

Great service, Tom came to my office and spoke me through everything in perfect detail. I then dealt with Charlotte who put together a great advert for me. We are super happy with how smooth the process is.

Quality work from start to finish - thank you! Couldn’t be happier. These guys are first class when it comes to digital advertising.

DO NOT TRUST LUKE, HE IS AN SCAMMER. STUKED ME AND MY COLLEAGUE FOR 2 YEARS PAYMENT WHEN WE ASKED IF WE COULD TRY TWO MONTHS AND CANCEL IT IF THE ADVERT DOES NOT WORK, HE SAY YES, WITH NOT PROBLEM.
THE ADVERT WAS SHIT AND NEVER GOT ANY CALL OR CLIENT AT ALL...
DO NOT WASTE YOUR MONEY IN THIS COMPANY.

Unbelievably awful. Business destroyers. Heartless. They send in the devil to sign you up and act like a friendly family business man and then falsely sell you something that is not anything it’s cracked up to be. Once they have you signed up, communication is gone. I couldn’t get in touch to cancel and then after not hearing from them since the day I signed up, they charge me nearly £1,500. It’s crippling to my business and my family and they don’t even bat an eyelid. I didn’t expect this from a person in the flesh or in association with the Post Office.

Amazing experience with the company — they were great to work with, and their communication was exceptional.